Automate request fulfillment & resolve tickets using Orchestration Centre

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Presented by

Vishal Abraham, Senior Product Manager, Freshworks

About this talk

Gartner says 80% of organizations will switch to automating cloud-based workloads by 2024. Now, don’t you want to be one of them as well? Join us to learn how to automate not just within your service desk processes, but across all of your tools with orchestration apps. In this Hand-on-session, learn to use orchestration apps to: 1. Automate actions in Microsoft AD for Onboarding requests. 2. Make AD password resets frictionless for your employees when they are logged out. 3. Discover how to fulfil service requests without any agent intervention. 4. Use tips and tricks while configuring workflows.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)