Keeping the "lights on" vs. Delivering employee delight: ITSM in 2022 and beyond

Presented by

Kaushal Menghaney, Regional sales manager, Freshworks

About this talk

IT leaders were always expected to keep the business running smoothly - while their service desks were inundated with tickets and IT operations faced disruption after disruption. How has this changed? In 2022, businesses expect IT to not only deliver the scale and pace needed to achieve their aspirations but also promise a modern workplace experience for their employees. As ‘disruption’ becomes the new normal, how can IT Leaders leap from being “tech leaders” to being changemakers who deliver sustainable competitive advantage for their business? In our upcoming webinar, we deep-dive into the top objectives for IT leaders coming straight from the “Hackett Key Issues study - 2022” on how to navigate through critical areas for technology investment for this year and beyond.

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