Name: Extend beyond IT with enterprise service management - Europe
Start: 2022-05-19T10:00:00Z
End: 2022-05-19T10:14:42.000Z
Location: BrightTALK
Rating: 0

The rise of automation, AI for customer service, and machine learning in marketing and product development make conducting business easy. But behind these rapidly advancing employee and customer-facing digital services lies a highly complex IT landscape.  

 If left unchecked and unmanaged, IT complexities can wreak havoc in an organization. Things may not get done; essential tasks may fall through the cracks, and inefficiencies become prevalent in the organization. To clear the underbrush and make simplicity a core capability of your organization, IT leaders must pay attention to the growing tech complexities in their organization.      

In this webcast from Freshworks, you’ll hear from experts on how IT can tackle tech complexities and reduce bloatware.

How To Reduce IT Complexity And Increase Agility

Struggling with silos in IT?
 
Perhaps disjointed tools are to blame. Considering service desk tickets are often related to digital health, IT teams should be able to remediate incidents collaboratively on a single platform.
 
In this webinar, discover how Freshservice empowers organizations to collaboratively respond, rather than react, to IT service desk tickets and alerts.

Unified incident management in Freshservice – an overview

When customers interact with disengaged and unmotivated employees, they feel the same way about your business. As organizations become more digital, it’s increasingly IT departments that are on point for improving the employee experience. There’s a lot at stake: According to Gartner, 50% of customers will switch to a competitor after one bad experience. 80% after more than one.

In this webcast from Freshworks, you’ll hear from experts on how IT can fulfill its emerging mandate to delight not just customers, but employees as well. Join us as we tackle:

●   Employee experience (EX) in the new normal

●   Why EX matters

●   Redefining technology’s role in the workplace

●   How IT can enable a delightful employee experience

Employee delight as a competitive advantage

Struggling to manage your digital infrastructure?
 
You need a solution that takes care of the noise while letting you focus on what you do best – solving problems. Explore how Freshservice tackles the challenge in this webinar, the third in the Let's Talk ITOM series. 
  
Get a detailed walkthrough of the revamped Alert Management module. Discover the new onboarding flow, the upcoming enhancements in email integrations, and multiple new features that simplify digital operations.

Alert Management 2.0 with easy onboarding, integrations, and intelligence

"Rightsizing AI for ITSM and ITOM Success” by IDG reported that 93% of survey respondents were already deploying or exploring AI to enhance their ITSM and ITOM modernization efforts. Organizations today are prioritizing digital transformation initiatives to consistently and efficiently deliver IT services and meet growing business demands. 

A modernized workforce equipped with AI and automation solutions can automate workflows and better utilize data-driven business decisions. Despite organizations finding it increasingly important to create a streamline workflow, it can be challenging for organizations to incorporate AI and automation into their service delivery workflows on their own. Join this panel with ESG analyst and host Scott Sinclair and guests from Freshworks as they discuss strategies to incorporate AI and automation in workflows to boost productivity and drive rapid ROI.

We’ll take a deeper look at:

● How organizations are adopting automation in their workflows and business processes to streamline service delivery
● The business value of Automation and AI, from enhancing service desk solutions to reducing redundant tasks 
● How automation and AI can be a cost-effective way to manage IT incidents, allowing employees to focus on more high-value work

Level Up the Workplace with Automation & AI

Struggling to provide 24*7 agent coverage?
 
You need a system that eliminates chaos in incident escalation while eliminating agent burnout. 

Explore how Freshservice tackles the challenge in this webinar, the second in the Let’s Talk ITOM series. Get a detailed walkthrough featuring all the latest enhancements & explore use-cases.

Deep dive into Freshservice On-Call Management

Legacy SaaS-induced complexity plagues IT organizations with significant upkeep, data silos, and unneeded costs. Resource-intensive IT operating models are not only difficult to adopt, but complicated to maintain as end users struggle with operational complexities. Organizations need IT services desks that are user-centric and easy to operate with minimal training.

Adopting overly complex solutions that don’t meet business needs only slows operations and lowers productivity. Organizations need an ITSM solution that meets their current needs, but is also scalable and able to accomodate evolving business demands. Join ESG analyst and host Scott Sinclair and Nirmal Krishnamoorthy from Freshworks as they discuss how organizations can deliver IT value while reducing total cost of service desk ownership with the right-sized IT Service Management.

Join this panel as we discuss:
- Strategies & approaches to simplifying ITSM complexity and improving user experience
- Hidden operating system costs that could be escalating your organization's total cost of ownership from ongoing maintenance costs to legacy SaaS systems
- Building a modern and customizable SaaS service desk with minimal training

The Shoe Fits: Right-Size Your Organization's IT Service Management

AI for operations stands to address key challenges IT is facing in a newly-hybrid environment, with greater data volumes, siloed infrastructure, and higher expectations from stakeholders.

Thanks to its potential to overcome these challenges, the AIOps market is expected to grow by 20% - 30% a year in the next 10 years, topping $645 billion by 2030.

But while AIOps can help overcome some of the IT leaders’ biggest operations headaches, doing it right involves a lot more than just bolting on an AI/ML tool.

Freshworks, in partnership with ITWeb, invites you to this informative session to learn what AIOps entails, why it matters in the modern context, and how to avoid common pitfalls in implementing AIOps.

You will discover the top benefits and use cases for AIOps; learn best practices for AIOps, and discover how to rightsize solutions for maximum benefit.

Reimagine IT in a new, hybrid environment

Providing service management to organizations has evolved from basic service requests to providing new and emerging enterprise-scale tools and technologies that help automate business workflows and return solid ROI. Service management solutions today are asked to provide intelligent service management solutions that support digital transformation initiatives, in addition to enhancing predictable service delivery throughout the business
 
With all that service management solutions can offer,  enterprises and IT leaders can leverage Enterprise Service Management (ESM) solutions to improve business and employee satisfaction. The right ESM strategy, small and midsize organizations can build or further develop their ITSM or ESM practice to improve IT and organizational efficiency. Join host and ESG analyst Scott Sinclair with Deepthi Nagarajan from Freshworks as they discuss how IT executives can benefit from incorporating an Enterprise Service Management strategy within their organization.
 
Join this panel as we discuss:
- Common challenges to expect when implementing an ESM strategy and how leaders can effectively handle them
- How to successfully implement ESM and see rapid time-to-value
- What kind of improvements on what KPIs can be expected when successfully implementing and ESM strategy

The Future of Enterprise Service Management: Adapting to the Digital Economy

Stijn shares his insights and perspectives on what it takes to be a forward-thinking leader in Business and IT.  Drawing on his experience of competing in the Ironman World Championship,he touches on energy, balance, happiness, Always-On, and Delighting customers and employees every day.

Building an Unstoppable Mindset

The value and process of deploying Freshservice beyond IT, and incorporating multiple service delivery organizations within the Freshservice platform.

Extend beyond IT with enterprise service management - ASEAN

Extend beyond IT with enterprise service management - North America

From a CEO’s vantage point, Zach shares his perspective on how IT leaders can shape their departments into an unstoppable force and propel businesses forward.

The Evolving Partnership between Business and IT

Extend beyond IT with enterprise service management - Europe

ITSM

ITSM Strategy

ITSM Tools

IT as a Service

IT Architecture

IT Asset Management

IT Automation

Artificial Intelligence

Digital Transformation

DevOps

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

The inside sales community on BrightTALK is made up of thousands of engaged inside sales professionals. Learn best practices for teleprospecting and lead qualification as well as advice for implementing sales prospecting tools. Join the discussion by attending on-demand and live inside sales webinars and round tables.

Inside Sales

The sales management community on BrightTALK is made up of thousands of sales management professionals. Learn about sales training ideas and techniques while improving pipeline development strategies. Join the conversation by participating in live sales development and management webinars and round tables.

Sales Strategy

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Extend beyond IT with enterprise service management - Europe

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