Level Up the Workplace with Automation & AI

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Presented by

Scott Sinclair, ESG | Chad Haftorson, Freshworks

About this talk

"Rightsizing AI for ITSM and ITOM Success” by IDG reported that 93% of survey respondents were already deploying or exploring AI to enhance their ITSM and ITOM modernization efforts. Organizations today are prioritizing digital transformation initiatives to consistently and efficiently deliver IT services and meet growing business demands. A modernized workforce equipped with AI and automation solutions can automate workflows and better utilize data-driven business decisions. Despite organizations finding it increasingly important to create a streamline workflow, it can be challenging for organizations to incorporate AI and automation into their service delivery workflows on their own. Join this panel with ESG analyst and host Scott Sinclair and guests from Freshworks as they discuss strategies to incorporate AI and automation in workflows to boost productivity and drive rapid ROI. We’ll take a deeper look at: ● How organizations are adopting automation in their workflows and business processes to streamline service delivery ● The business value of Automation and AI, from enhancing service desk solutions to reducing redundant tasks ● How automation and AI can be a cost-effective way to manage IT incidents, allowing employees to focus on more high-value work

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