The Shoe Fits: Right-Size Your Organization's IT Service Management

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Presented by

Nirmal Krishnamoorthy, Product Marketing, Freshworks and Scott Sinclair, Analyst, ESG

About this talk

Legacy SaaS-induced complexity plagues IT organizations with significant upkeep, data silos, and unneeded costs. Resource-intensive IT operating models are not only difficult to adopt, but complicated to maintain as end users struggle with operational complexities. Organizations need IT services desks that are user-centric and easy to operate with minimal training. Adopting overly complex solutions that don’t meet business needs only slows operations and lowers productivity. Organizations need an ITSM solution that meets their current needs, but is also scalable and able to accomodate evolving business demands. Join ESG analyst and host Scott Sinclair and Nirmal Krishnamoorthy from Freshworks as they discuss how organizations can deliver IT value while reducing total cost of service desk ownership with the right-sized IT Service Management. Join this panel as we discuss: - Strategies & approaches to simplifying ITSM complexity and improving user experience - Hidden operating system costs that could be escalating your organization's total cost of ownership from ongoing maintenance costs to legacy SaaS systems - Building a modern and customizable SaaS service desk with minimal training

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