Unified incident management in Freshservice – an overview

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Presented by

Ramsundar Radhakrishnan, Lead - Product Marketing, Freshworks | Ashutosh Pandey, Senior Product Manager, Freshworks

About this talk

Struggling with silos in IT? Perhaps disjointed tools are to blame. Considering service desk tickets are often related to digital health, IT teams should be able to remediate incidents collaboratively on a single platform. In this webinar, discover how Freshservice empowers organizations to collaboratively respond, rather than react, to IT service desk tickets and alerts.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)