Name: Unified Incident Management in Freshservice - an Overview
Start: 2022-09-16T09:00:00Z
End: 2022-09-16T09:27:26.000Z
Location: BrightTALK
Rating: 0

Engage alongside a panel discussion on modern higher education institutions and the complexities of their IT infrastructures comprised of various departments, student groups, administrators, and alumni organizations. 

Why attend? 

- Learn how to create a "one-stop shop" for students, faculty, and staff members to streamline campus-wide service management.

- Explore how a "future-back" approach with Freshservice for universities can put them on a growth trajectory for the next decade.

Future-back Approach for Universities with Freshservice

Stijn shares his insights and perspectives on what it takes to be a forward-thinking leader in Business and IT.  Drawing on his experience of competing in the Ironman World Championship,he touches on energy, balance, happiness, Always-On, and Delighting customers and employees every day.

Building an Unstoppable Mindset

Discover how Freshservice On-Call Management delivers on three fronts:
- On the people front, it sets expectations, demands accountability, and offers a high degree of personalization.
- On the process front, it integrates popular channels of communication, automates escalation, and simplifies collaboration
- On the technology front, it powers a unified incident management platform that could be used by both – IT service management and ITOps.

Freshservice On-call Management Featuring Latest Enhancements

Struggling to provide 24*7 agent coverage?
 
You need a system that eliminates chaos in incident escalation while eliminating agent burnout. 

Explore how Freshservice tackles the challenge in this webinar, the second in the Let’s Talk ITOM series. Get a detailed walkthrough featuring all the latest enhancements & explore use-cases.

Deep dive into Freshservice On-Call Management

"Rightsizing AI for ITSM and ITOM Success” by IDG reported that 93% of survey respondents were already deploying or exploring AI to enhance their ITSM and ITOM modernization efforts. Organizations today are prioritizing digital transformation initiatives to consistently and efficiently deliver IT services and meet growing business demands. 

A modernized workforce equipped with AI and automation solutions can automate workflows and better utilize data-driven business decisions. Despite organizations finding it increasingly important to create a streamline workflow, it can be challenging for organizations to incorporate AI and automation into their service delivery workflows on their own. Join this panel with ESG analyst and host Scott Sinclair and guests from Freshworks as they discuss strategies to incorporate AI and automation in workflows to boost productivity and drive rapid ROI.

We’ll take a deeper look at:

● How organizations are adopting automation in their workflows and business processes to streamline service delivery
● The business value of Automation and AI, from enhancing service desk solutions to reducing redundant tasks 
● How automation and AI can be a cost-effective way to manage IT incidents, allowing employees to focus on more high-value work

Level Up the Workplace with Automation & AI

As companies evolve to prepare business operations for the VUCA world, cybersecurity remains one of the top priorities. Traditional patching practices are proving to be inadequate for the rapidly expanding needs of businesses today. With more organizations adopting work-from-anywhere mode, patch management is more important than ever to secure employee and customer data. In this talk, Jagsir sheds light on how an efficient and fast patch management lifecycle can enhance digital operations as well as improve end-user experience.

How an efficient & fast patch management lifecycle enhances digital operations

When customers interact with disengaged and unmotivated employees, they feel the same way about your business. As organizations become more digital, it’s increasingly IT departments that are on point for improving the employee experience. There’s a lot at stake: According to Gartner, 50% of customers will switch to a competitor after one bad experience. 80% after more than one.

In this webcast from Freshworks, you’ll hear from experts on how IT can fulfill its emerging mandate to delight not just customers, but employees as well. Join us as we tackle:

●   Employee experience (EX) in the new normal

●   Why EX matters

●   Redefining technology’s role in the workplace

●   How IT can enable a delightful employee experience

Employee delight as a competitive advantage

As more organizations adopt distributed work, this shift has introduced a new set of challenges when it comes to delivering IT services and resources employees need, seamlessly and securely, wherever they are. How can businesses ensure that their critical resources can reach the users without being restricted by geography? We interviewed Justin to understand from him how remote desktop solutions can enable companies to receive more value from their IT investments.

How to ensure critical resources reach distributed workforce

With growing IT infrastructure complexities and new system dependencies coming into play, companies are increasingly looking for powerful solutions that provide them 360° visibility into their on-premise and cloud infrastructure. Hear from Mike to know why having a single source of truth for all your IT needs is the key for business continuity and an ‘always-on’ IT experience that delights your employees.

Empower your team with razor-sharp IT visibility for risk-free service delivery

According to the HBR Analytic Services Report, 82% say that employees’ happiness on the job is significantly impacted by how well their workplace technology performs. Post-pandemic, it has become a business imperative that organizations provide their workforce with the right tools to do their jobs effectively. The ability to deliver omnichannel employee experiences then becomes a critical differentiator for success. Organizations are set for success when they not only extend and customize employee experiences but also enhance how these experiences are consumed.  When implementing omnichannel solutions, customer experience (CX) and employee experience (EX) strategies should be key considerations to build better experiences.

In this video, Sunny Singh from Freshworks Inc. talks about how imbibing consumer-centricity for an employee-centric experience is the best way forward to future-proof EX processes and deliver delight.

3 ways to deliver delightful omnichannel experiences

In this session led by our Freshworks IT product specialist, you will learn how to leverage ITSM and ITOM capabilities to deliver unstoppable business.

Safeguard your business from critical operational incidents! Learn how to:

● Enable IT teams to oversee the status of the IT infrastructure issues from within an IT service desk
● Automatically create tickets based on alert rules
● Automatically escalate unacknowledged issues using on-call management
● Derive insights from alerts using analytics

Deliver Unstoppable Business Using ITSM and ITOM

As hybrid workforce environments rely on distributed IT teams, organizations need systems in place to ensure service availability. Organizations monitor service availability by continuously reviewing various metrics, which can make it difficult to have clear visibility on their data. IT and engineering teams need to efficiently focus on root-causes and problem solving, rather than be preoccupied routing tickets or only having time to handle the most critical of risks. 

What should organizations be looking at incident response management solutions to anticipate service disruption and minimize impact? How can organizations improve collaboration between IT and DevOps teams to prevent service outages? Join our host and ESG analyst Scott Sinclair and Joy Su, Senior Director - Product Marketing,  from Freshwork as they discuss how to maximize service availability with IT operations management. 

Join this panel as we discuss:
- The importance of service availability and how organizations can meet evolving customer demands
- How to solve complex customer issues and deliver outstanding service
- Incident response management solutions to improve service availability and best practices

IT Operations Made Easy: Ensuring Service Availability

Providing service management to organizations has evolved from basic service requests to providing new tools and technologies that help automate business workflows and result in quick ROI. Today IT leaders are asked to provide solutions that support digital transformation initiatives, in addition to enhancing predictable service delivery throughout the business. 

Join us for this fireside chat where David Wright & Julie Mohr discuss how ESM solutions help enterprise and IT leaders  to level up service delivery across the organization. Learn how IT departments can use and expand their skills, experience, and knowledge of IT service management into a much wider organizational environment.

Extending Service Management Beyond IT

We take a look at how organisations can overcome some of the key challenges commonly being faced today in the world of  Service Management and how the power of the Freshworks platform can be more than just a solution, but helps enable positive change in any business.

IT for unstoppable business

Is alert noise drowning your hopes for quick incident resolution?
 
Time to adopt a solution that is designed to analyze the flood of alerts and provide you with actionable intelligence. Explore how Freshservice tackles the challenge in this webinar, the fourth in the Let's Talk ITOM series. 
  
Meet Freddy, our friendly ML engine that reduces noise, creates contextually rich incidents & get a detailed walkthrough of the module.

Deep dive into ML-driven Automated Grouping

The rise of automation, AI for customer service, and machine learning in marketing and product development make conducting business easy. But behind these rapidly advancing employee and customer-facing digital services lies a highly complex IT landscape.  

 If left unchecked and unmanaged, IT complexities can wreak havoc in an organization. Things may not get done; essential tasks may fall through the cracks, and inefficiencies become prevalent in the organization. To clear the underbrush and make simplicity a core capability of your organization, IT leaders must pay attention to the growing tech complexities in their organization.      

In this webcast from Freshworks, you’ll hear from experts on how IT can tackle tech complexities and reduce bloatware.

How To Reduce IT Complexity And Increase Agility

Struggling with silos in IT?
 
Perhaps disjointed tools are to blame. Considering service desk tickets are often related to digital health, IT teams should be able to remediate incidents collaboratively on a single platform.
 
In this webinar, discover how Freshservice empowers organizations to collaboratively respond, rather than react, to IT service desk tickets and alerts.

Unified Incident Management in Freshservice - an Overview

ITSM

ITSM Strategy

ITSM Tools

ITOM

Incident Management

Artificial Intelligence

Machine Learning

Digital Transformation

IT as a Service

DevOps

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

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Inside Sales

The sales management community on BrightTALK is made up of thousands of sales management professionals. Learn about sales training ideas and techniques while improving pipeline development strategies. Join the conversation by participating in live sales development and management webinars and round tables.

Sales Strategy

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Unified Incident Management in Freshservice - an Overview

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