Extending Service Management Beyond IT

Presented by

Julie Mohr, Senior Analyst, Forrester & David Wright, Chief Value & Innovation Officer, SDI

About this talk

Providing service management to organizations has evolved from basic service requests to providing new tools and technologies that help automate business workflows and result in quick ROI. Today IT leaders are asked to provide solutions that support digital transformation initiatives, in addition to enhancing predictable service delivery throughout the business. Join us for this fireside chat where David Wright & Julie Mohr discuss how ESM solutions help enterprise and IT leaders to level up service delivery across the organization. Learn how IT departments can use and expand their skills, experience, and knowledge of IT service management into a much wider organizational environment.

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