Deliver Unstoppable Business Using ITSM and ITOM

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Presented by

Sindhuja Jayaraj, ITSM Product Consultant, Freshworks

About this talk

In this session led by our Freshworks IT product specialist, you will learn how to leverage ITSM and ITOM capabilities to deliver unstoppable business. Safeguard your business from critical operational incidents! Learn how to: ● Enable IT teams to oversee the status of the IT infrastructure issues from within an IT service desk ● Automatically create tickets based on alert rules ● Automatically escalate unacknowledged issues using on-call management ● Derive insights from alerts using analytics
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)