IT Operations Made Easy: Ensuring Service Availability

Presented by

Scott Sinclair, ESG | Joy Su, Freshworks

About this talk

As hybrid workforce environments rely on distributed IT teams, organizations need systems in place to ensure service availability. Organizations monitor service availability by continuously reviewing various metrics, which can make it difficult to have clear visibility on their data. IT and engineering teams need to efficiently focus on root-causes and problem solving, rather than be preoccupied routing tickets or only having time to handle the most critical of risks. What should organizations be looking at incident response management solutions to anticipate service disruption and minimize impact? How can organizations improve collaboration between IT and DevOps teams to prevent service outages? Join our host and ESG analyst Scott Sinclair and Joy Su, Senior Director - Product Marketing, from Freshwork as they discuss how to maximize service availability with IT operations management. Join this panel as we discuss: - The importance of service availability and how organizations can meet evolving customer demands - How to solve complex customer issues and deliver outstanding service - Incident response management solutions to improve service availability and best practices

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