Employee delight as a competitive advantage

Presented by

Mark Smalley, IT Paradigmologist, Smalley.IT | Simon Johnson, VP Sales, Freshworks Inc | Jim Malone, Senior Director, CIO

About this talk

When customers interact with disengaged and unmotivated employees, they feel the same way about your business. As organizations become more digital, it’s increasingly IT departments that are on point for improving the employee experience. There’s a lot at stake: According to Gartner, 50% of customers will switch to a competitor after one bad experience. 80% after more than one. In this webcast from Freshworks, you’ll hear from experts on how IT can fulfill its emerging mandate to delight not just customers, but employees as well. Join us as we tackle: ● Employee experience (EX) in the new normal ● Why EX matters ● Redefining technology’s role in the workplace ● How IT can enable a delightful employee experience

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