Freshservice On-call Management Featuring Latest Enhancements

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Presented by

Anusha Jha, Lead - Product Marketing | Naganandhini Ramasubramanian, Senior Product Manager

About this talk

Discover how Freshservice On-Call Management delivers on three fronts: - On the people front, it sets expectations, demands accountability, and offers a high degree of personalization. - On the process front, it integrates popular channels of communication, automates escalation, and simplifies collaboration - On the technology front, it powers a unified incident management platform that could be used by both – IT service management and ITOps.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)