Name: Building an Unstoppable Mindset
Start: 2023-01-10T14:00:00Z
End: 2023-01-10T14:17:05.000Z
Location: BrightTALK
Rating: 5

Macroeconomic conditions and the induced change in customer behaviour make 2023 (yet another) a challenging year for businesses. However, this is also the time for customer service teams to embrace operational efficiency to drive sustainable business growth. This is the year when leaders can prove customer service and customer support are no longer cost centres but mission-critical profit centres—if their organization hasn’t viewed them as one yet.

To navigate the prevailing market turbulence, the customer service teams must rethink their investment strategy and optimize for efficiency, by making innovative use of AI and other emerging technologies.

Join this panel discussion as we uncover the key CX priorities for 2023 and learn how businesses should respond to these changes and retain customers.

In this session, you'll learn:

1. 5 areas business leaders must prioritize for customer service success in 2023
2. "Start, Stop, and Continue" for customer service investments
3. Actionable strategies from top brands leveraging Freshdesk

CX in 2023: 5 Key Priorities for Scaling Support Without Breaking the Bank

"Unhappy end-users and overworked ITOps agents?

The frantic pace of digital transformation has forced ITOps to wade through oceans of alerts and incidents 24*7. Correlating all this data with end-user experience is complicated and time-consuming. Discover how ITOps can gain clarity on what issues to act on using Service Health Monitoring. "

How Service Oriented Operations can help you do more with less - Freshservice

IT and technology are expected to deliver more with less in today's fast-paced world.

Prepare your IT and technology to compete fairly in this environment. We'll show you how Freshservice can empower your service teams to provide more value, increase efficiency, and drive down our costs at the same time.

Key takeaways:

1) How to enhance the vital components of your service delivery lifecycle with the extensive range of capabilities available on Freshservice
2) The importance of 24x7 customer support via. The Freshservice Assistive AI
3) Freshservice has an intuitive workflow design and ITOM capabilities to enable the intelligent automation of your business needs

How Glen Dimplex delivered more value through their ITSM

Modern higher education institutions have different departments, student groups, institutes, and alumni bodies. And operational activities span hundreds of applications and legacy systems.

The biggest challenge for University CIOs and technology executives is to support diverse needs and find new ways to create value for these different groups. To offset these challenges, it is crucial to modernize the campus IT, which will elevate the student, faculty, and staff experience by bringing everyone on a single platform.

Join us for this webinar to unlock a new rulebook/playbook to improve service delivery and empower the internal team to achieve efficiency.
1. Learn how to create a "one-stop shop" for students, faculty, and staff members to streamline campus-wide service management.
2. Explore how a "future-back" approach with Freshservice for universities can put them on a growth trajectory for the next decade.

One-Stop-Shop Experience for Campus Services | University of Aberdeen Case Study

Besieged by bloatware and siloed IT Teams?

Tool sprawl is expensive and complex. Discover how Freshservice tackles bloatware by offering service-oriented operations on a unified platform. 

From new OOTB monitoring tool integrations and greater versatility in email as a channel for alerts, to service health monitoring, and MS Teams in On-Call management, there's plenty to unpack!

Tackle bloatware with Service-Oriented Unified IT Operations - Freshservice

Are major incidents undermining your brand and revenue?

Get a one-up on major incidents with Freshservice Major Incident Management. Strategically plan and accelerate incident resolution at every step to minimize the impact of service disruption. Discover the ease and simplicity of collaboration, analysis, remediation, & root cause analysis on a unified platform.

Get One-Up on Major Incidents with Freshservice Incident Management - Demo

JOIN US and ask ITSM experts, our very own Prasad Ramakrishnan, CIO and Mukesh Mirchandani, VP of Solutions Engineering questions on how to navigate and choose an ITSM tool for the future.

What should you look for in an ITSM tool?

When it comes to IT service management, there is no one-size-fits-all which is why identifying the right ITSM tool for your business can be challenging.

In this session, our subject-matter-experts will provide the framework and share their expertise on how I&O leaders should go about selecting an ITSM tool that delivers strategic value and fits within their current and future needs all while enabling I&O improvements.

Ask The Experts: ServiceNow Vs Freshworks

One-Stop-Shop Experience for Campus Services - University of Aberdeen Case Study

In today's fast-paced world, IT and technology are expected to deliver more amidst a lack of resources.
Prepare your IT and technology to compete fairly in this environment. We'll show you how Freshservice can empower your service teams to provide more value, increase efficiency, and drive down our costs at the same time.

Key takeaways:
1) How to enhance the vital components of your service delivery lifecycle with the extensive range of capabilities available on Freshservice
2) The importance of 24x7 customer support via. the Freshservice Assistive AI
3) Freshservice has an intuitive workflow design and ITOM capabilities to enable the intelligent automation of your business needs

How to deliver more value with Freshservice in 2023 | Glen Dimplex Case Study

Employees today want to feel empowered with the best tools and support. Being active consumers in their day-to-day life, employees expect workplace experience on par with the red-carpet customer experience they receive on a daily basis.

Join us to explore how Freshservice bot on Microsoft Teams can help you set up a modern experience for your employees. And we have a little something for everyone in your workforce, 

here's how:


1. For Requesters - Enable Virtual agent for instant responses to employees’ queries and increased deflection with self-service.


2. For Agents - Collaborate and get things done on the go with ticket handling, ticket life cycle updates and one-click approvals right within your collaboration apps.


3. For Admins - Set this all up in under a few clicks. Customize and rebrand the bot as needed.

Enable a Modern Employee Experience with Freshservice + Microsoft Teams

The IMF projects that world economic growth will slow to 3.2% this year, down from 6.1% in 2021. So while we are tightening our budgets in our personal lives, we can expect the same for our work lives, with businesses finding ways to spend less. For IT, it means doing more with less, as well as stopping or significantly slowing discretionary spending.

Calculating ITSM ROI is key for enterprises looking to deliver rapid time to value for their investments in a modern service management solution. But how can they achieve faster time-to-value with all the challenges that business faces today? Unifying IT and non-IT teams with a single service management solution can not only help realize faster time-to-value but also deliver a fast, easy and seamless employee experience

In this webinar, we talk about: 

* Key ITSM trends organizations should focus on in 2023
* What’s driving technology spending this year?
* 5 points to remember for tech spends
* How to deliver rapid time-to-value with the right-sized ITSM

How to spend less and get more with ITSM in 2023

Freshservice Alert Management in its new avatar makes it possible to:
- Integrate with any monitoring tool using email as a channel for alerts. Email parsing is now available.
- Trigger incident workflows with alerts
- Use AI to reduce noise and enhance incident context

Deep dive into Freshservice Alert Management - Latest Enhancements

Managing Cloud on a unified IT platform has a business, tactical, and operational benefits. 

Join our IT service management experts to get deep insights into
- Gaining the end user perspective on Services is essential to meet and exceed SLAs
- Cloud Management and Service Health Monitoring being available on an ITSM platform simplifies IT

Cloud Discovery & Service Mapping with Freshservice

To deal with the rising number of cyberattacks, ITSM strategy should align with SecOps (Security Operations). With SecOps functions merged within the ITSM landscape, organizations can build a robust Cyberattack prevention process and aid users in serving the rising business demands. 

Having visibility over IT assets, understanding their security risk exposures, and responding to the risks on time will uphold ITSM objectives. ITSM tools must integrate with external tools eco-system to facilitate Vulnerability Management, Patch Management, and vulnerability response within the SecOps strategy. 
 
Join us in the live webinar where Chandrashekar, CEO, SecPod, and Eric Bohren, Sr Director of Partnerships, Freshworks, talk about “Align Your ITSM and SecOps Strategy for Unstoppable IT”  
 
In this webinar, you will learn 

The need to integrate ITSM and SecOps strategy 

Benefits of Integrating ITSM & SecOps Tools  

About FreshService and SecPod SanerNow’s Integration

Align Your ITSM and SecOps Strategy for Unstoppable IT

Engage alongside a panel discussion on modern higher education institutions and the complexities of their IT infrastructures comprised of various departments, student groups, administrators, and alumni organizations. 

Why attend? 

- Learn how to create a "one-stop shop" for students, faculty, and staff members to streamline campus-wide service management.

- Explore how a "future-back" approach with Freshservice for universities can put them on a growth trajectory for the next decade.

Future-back Approach for Universities with Freshservice

Stijn shares his insights and perspectives on what it takes to be a forward-thinking leader in Business and IT.  Drawing on his experience of competing in the Ironman World Championship,he touches on energy, balance, happiness, Always-On, and Delighting customers and employees every day.

Building an Unstoppable Mindset

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Building an Unstoppable Mindset

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