Enable a Modern Employee Experience with Freshservice + Microsoft Teams

Presented by

Jenny Roohr, Senior Solution Engineer, Freshworks | Rachna A, Senior Product Manager, MS Teams | Neharika, Product Marketer

About this talk

Employees today want to feel empowered with the best tools and support. Being active consumers in their day-to-day life, employees expect workplace experience on par with the red-carpet customer experience they receive on a daily basis. Join us to explore how Freshservice bot on Microsoft Teams can help you set up a modern experience for your employees. And we have a little something for everyone in your workforce, here's how: 1. For Requesters - Enable Virtual agent for instant responses to employees’ queries and increased deflection with self-service. 2. For Agents - Collaborate and get things done on the go with ticket handling, ticket life cycle updates and one-click approvals right within your collaboration apps. 3. For Admins - Set this all up in under a few clicks. Customize and rebrand the bot as needed.

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