Ask The Experts: ServiceNow Vs Freshworks

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Presented by

Prasad Ramakrishnan, CIO, Freshworks | Mukesh Mirchandani, VP of Solutions Engineering, Freshworks

About this talk

JOIN US and ask ITSM experts, our very own Prasad Ramakrishnan, CIO and Mukesh Mirchandani, VP of Solutions Engineering questions on how to navigate and choose an ITSM tool for the future. What should you look for in an ITSM tool? When it comes to IT service management, there is no one-size-fits-all which is why identifying the right ITSM tool for your business can be challenging. In this session, our subject-matter-experts will provide the framework and share their expertise on how I&O leaders should go about selecting an ITSM tool that delivers strategic value and fits within their current and future needs all while enabling I&O improvements.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)