How Glen Dimplex delivered more value through their ITSM

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Presented by

Sumit De, Lead Solution Engineer, Freshworks | Aaron Mclvor, Global IT Service Delivery Manager, Glen Dimplex

About this talk

IT and technology are expected to deliver more with less in today's fast-paced world. Prepare your IT and technology to compete fairly in this environment. We'll show you how Freshservice can empower your service teams to provide more value, increase efficiency, and drive down our costs at the same time. Key takeaways: 1) How to enhance the vital components of your service delivery lifecycle with the extensive range of capabilities available on Freshservice 2) The importance of 24x7 customer support via. The Freshservice Assistive AI 3) Freshservice has an intuitive workflow design and ITOM capabilities to enable the intelligent automation of your business needs
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)