ITSM 2023: Lower Costs without sacrificing value - Element Biosciences Casestudy

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Presented by

Deepthi Nagarajan, Senior Manager - ITSM, Freshworks | Richard Martin, Senior Manager - ITSM , Element Biosciences

About this talk

The IMF projects that world economic growth will slow to 3.2% this year, down from 6.1% in 2021. So while we are tightening our budgets in our personal lives, we can expect the same for our work lives, with businesses finding ways to spend less. For IT, it means doing more with less and stopping or significantly slowing discretionary spending. Calculating ITSM ROI is key for enterprises looking to deliver rapid time to value for their investments in a modern service management solution. But how can they achieve faster time-to-value with all the challenges that business faces today? This webinar discusses the following: · Focus areas for ITSM in 2023 · What’s driving technology spending this year? · 5 points to remember for tech spends · How to deliver rapid time-to-value with the right-sized ITSM
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)