Improve business outcomes with intelligent automation and AITSM

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Presented by

Deepthi Nagarajan, Senior Manager - Product Marketing, Freshworks

About this talk

IT leaders are placing significant emphasis on digital transformation to overcome economic downturns and recessionary challenges. This is accompanied by the increasing demand from end-users for consumer-grade experiences in terms of quicker responses and services delivered through modern technology channels - anywhere, anytime. How do IT leaders effectively prioritize digital transformation and protect the organization from the fluctuations of the global market while achieving fast time-to-value? With a right-sized IT service management (ITSM) solution powered by intelligent technology such as AI and ML, businesses can ensure success and maximize their return on investment. Key takeaways from the session: ● Three challenges of the future that AI and Automation can solve ● Supercharging your ITSM platform with intelligent tools ● Delivering consistent, measurable value using AI and automation technologies
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)