Data-Driven Success: Unlocking Data Insights for Effective Decision-Making

Presented by

Dennis Wahome, Lead Solution Engineer, Freshworks

About this talk

In today's data-driven business landscape, organizations must harness the power of data to make informed decisions and drive growth. Dashboarding and reporting tools play a pivotal role in transforming raw data into actionable insights. When it comes to IT service management, automating data collection to provide real-time insights into critical ITSM metrics, service performance, and customer satisfaction is key to achieving business goals. Join our expert Dennis Wahome from Freshworks Inc. to discover how to elevate your ITSM practices with the power of Freshservice analytics and the effective utilization of dashboarding and reporting tools. Key takeaways from the session: 1. Learn best practices for creating visually compelling dashboards that provide real-time insights 2. Understand how you can leverage Freshservice analytics to gain deep visibility into your service desk operations 3. Gain a holistic understanding of integrating data from various ITSM sources to drive informed decision-making
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)