Unlocking ITSM Excellence: Strategies for intelligent service management

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Presented by

Mukesh Mirchandani, SVP Global Solution Engg. Freshworks, Chandra Sekhar Chappa Sr. BDM & Service Management Specialist, AWS

About this talk

This ITSM Masterclass featuring Mukesh Mirchandani, SVP Global Solution Engg. Freshworks, and Chandra Sekhar Chappa Sr. BDM & Service Management Specialist, AWS, explains how your organization can do intelligent service management better. This session will cover: • The top challenges CIOs face in IT management • How AI and intelligent automation are transforming IT management • Best practices for a smooth ITSM implementation • How to measure the impact and ROI of your ITSM initiatives Watch now to learn how to master ITSM!
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)