Revolutionizing Service and Support: Exploring Possibilities of Generative AI

Presented by

Forrester principal analyst and industry veteran Julie Mohr and Former Gartner analyst Kenneth Gonzalez

About this talk

Discover cutting-edge insights from trusted industry experts Our featured guest speaker, Forrester principal analyst and industry veteran Julie Mohr, will dive into current market trends. Former Gartner analyst Kenneth Gonzalez will demonstrate how AI is revolutionizing service and support. Topics will cover: The ever-evolving IT landscape as industry leaders illuminate prevailing trends, discuss executive concerns, and reveal emerging opportunities. A deep dive into the transformative power of AI as our panel delves beyond the hype, providing actionable insights for successful implementation in your organization. How organizations are using Freshservice, our flagship IT solution, to reimagine ITSM in the AI era. Don't miss this chance for an expert-led look into the future of IT.
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