Name: Evolve IT Services with GenAI for Exceptional Employee Experiences
Start: 2024-07-22T15:00:00Z
End: 2024-07-22T15:00:31.000Z
Location: BrightTALK
Rating: 4.8

Freshworks builds uncomplicated customer and IT service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.

Where does your IT team stand against the world’s best? Freshworks analyzed 187M+ tickets from 10,743 organizations in 118 countries to create the Freshservice Benchmark Report 2025—the ultimate data-backed guide to ITSM and ESM performance.

Hear from the titans of industry:
● Dave Kung, Director of IT Ops, Prometheus Real Estate Group
● Scott Steinberg, CEO, The Futurist Trends Consulting Firm
● Ravi Tharisayi, Senior Director, Product Marketing, Freshworks

In this exclusive session, you’ll uncover:
● The benchmarks that matter most across global service teams
● AI-driven efficiency gains—76.6% faster resolutions, 65.7% ticket deflection, and 431K+ agent hours saved
● Big shifts—from AI adoption to the rise of enterprise service management and incident management

Walk away with the insights you need to measure, optimize, and outperform in 2026.

Benchmarks matter: See where you stand in IT service delivery

The gap between good and great service is widening. Here’s how to close it.  
A recent study by Freshworks covering 32,000+ companies uncovered how top-performing teams are using AI, automation, and people-first strategies to deliver faster resolutions, higher CSAT, and support that scales without complexity. 

In this session, we’ll cover:
- Three actionable takeaways to drive CSAT, efficiency, and growth 
 - How to benchmark your performance against your peers  
- Where your team stands today – are you an Aspirant, Performer, or Trendsetter?  And how do you move up the Customer Service Performance matrix? 
- How AI is helping teams cut resolution times from 32 hours to 32 minutes 

Explore what high-performing teams are doing differently to deliver exceptional, efficient service in 2025 and beyond.

Uncomplicate Customer Service with AI: Insights from 32,000+ support teams who got it right

Straight from the source – Why ITSM leaders switched to Freshservice

Tired of outdated, complicated ITSM tools? In this on-demand session, you’ll hear directly from IT leaders who have successfully made the switch to Freshservice, a modern AI-powered ITSM platform. Paul Clemow (Interim CIO, Alterna Bank), Brad Christ (Former CIO, Eastern Washington University), share their experiences on why they switched, the outcomes they achieved, and what it took to lead their organizations through ITSM transformation.

Key takeaways:
- Why CIOs made the switch: Understand the shortcomings of legacy ITSM and what drove these leaders to adopt Freshservice
- AI and automation in action: Discover how Freshservice streamlines workflows, reduces complexity, and improves service experiences
- Lessons from real transformations: Practical insights into change management, adoption, and achieving measurable business impact

Straight from the source: Hear why ITSM customers switched to Freshservice

Just as modern transportation networks connect distant locations through seamless routes, Enterprise Service Management (ESM) bridges isolated departments into one unified system. The true power of ESM emerges when combined with modern AI capabilities. Forrester predicts this evolution will be so profound that by 2025, self-service will become the preferred  first-contact channel for service desks, with 50% of businesses leading with automated solutions.

It's time to identify and close the service gaps that create costly disruptions throughout your organization. During this session, discover how smart organizations are using uncomplicated ESM to transform disconnected service silos into integrated networks that deliver exceptional employee experiences. We'll explore real transformations where organizations connected previously isolated service areas into a unified network that deliver faster resolutions, improved satisfaction, and operational excellence.

You'll learn:

● How to map and identify critical service gaps across your organization
● Why unified service networks outperform isolated departmental solutions
● Strategies for connecting HR, IT, facilities, and other service areas seamlessly
● Real examples of organizations that transformed their service delivery with ESM

Catch this webinar live on 14th August, 10 AM EDT.

Mind the service gap: How uncomplicated ESM connects your organization

Just as modern transportation networks connect distant locations through seamless routes, Enterprise Service Management (ESM) bridges isolated departments into one unified system. It's time to identify and close the service gaps that create costly disruptions throughout your organization.

During this session, discover how smart organizations are using uncomplicated ESM to transform disconnected service silos into integrated networks that deliver exceptional employee experiences. We'll explore real transformations where organizations connected previously isolated service areas into a unified network that deliver faster resolutions, improved satisfaction, and operational excellence.

You'll learn:

● How to map and identify critical service gaps across your organization
● Why unified service networks outperform isolated departmental solutions
● Strategies for connecting HR, IT, facilities, and other service areas seamlessly
● Real examples of organizations that transformed their service delivery with ESM

Catch this webinar live on 14th August, 3 PM AEST.

For small businesses, IT Service Management (ITSM) is no longer just about fixing issues - it’s about transforming how small businesses operate, ensuring seamless, AI-driven employee experiences that fuel growth. The era of rigid Service-Level Agreements (SLAs) is giving way to Experience-Level Agreements (XLAs), where speed, personalization, and intelligence define IT support. 

Join industry experts as we explore how AI-driven ITSM is transforming SMB IT teams - accelerating resolutions, enhancing self-service, and reducing operational overhead. Discover real-world strategies to boost efficiency, optimize costs, and scale IT operations effortlessly with AI. 

Key Takeaways: 
- Transforming ITSM with AI: How AI automation streamlines IT support, making it faster and smarter. 
- Scaling with Lean IT Teams: Insights from SMB IT leaders on delivering enterprise-grade IT support.
- From SLAs to XLAs – Creating intuitive, predictive IT services that go beyond traditional metrics.
- Cost Optimization Without Compromise: Practical strategies for balancing service quality and IT budgets. 

Bonus: Attendees get a complimentary “AI+ITSM Guide” - your roadmap to implementing AI-driven ITSM strategies effectively.

Beyond SLAs: How AI-Driven ITSM is Transforming Small Business IT

Today, customer support is the new battleground for business success. As customer expectations continue to evolve, traditional support approaches are falling short. Fragmented tools create operational challenges, overwhelming agents and frustrating customers. 

This webinar provides a practical blueprint to help you simplify customer support with AI-powered solutions. You'll learn:
● How to support customers seamlessly across multiple channels
● Ways to empower support agents with AI to improve efficiency and enable faster resolution
● Strategies for balancing AI automation with genuine human interaction to create truly personalized experiences

Discover how leading brands leverage AI to reduce resolution times, ensure 24/7 availability, and create meaningful customer interactions—all while optimizing costs.

Uncomplicate Customer Service with AI: Practical strategies for CX leaders

Beyond SLAs: How AI-Driven ITSM is Transforming SME IT

With worldwide IT spending expected to hit $5.74 trillion in 2025 (Gartner), organizations face critical decisions about how technology investments can improve everyday operations and deliver measurable value from AI investments.

This webinar explores how leading organizations are rethinking their approach to operationalizing AI, charting paths to measuring AI success through meaningful KPIs, while building a future-ready strategy. 

On 8 May 2025, 11:00 AM ET, explore SpawGlass's transformation journey, where they simplified their tech stack, automated workflows, and implemented robust change governance.

Join this webinar and learn how to:
- Think strategically: Understand how to build a future-proof scalable IT strategy that breaks down org silos 
- Be actionable: Practical ways to approach AI and high-impact automation, like SpawGlass did
- Scale smart: Build a framework for measuring success, from employee experience metrics to AI KPIs

<a href="https://www.freshworks.com/freshservice/demo-request/"><b>Find out more about Freshservice here.</b></a>

Reactive to remarkable: IT leaders’ guide to redefining employee experiences with AI

Scaling in 2025 isn’t just about growing bigger - it’s about growing smarter. The world’s leading organizations are redefining IT by leveraging advanced strategies to build seamless, future-ready operations. In stark contrast, many mid-sized businesses remain stuck, grappling with costly service disruptions and failing to meet critical employee and customer needs.
So, what are these top organizations doing differently? How are they setting the bar for scalable, sustainable growth?
Join Kyle McNabb, Vice President & Principal - Research at The Hackett Group, as he shares:
● What makes Digital World Class® organizations stand out in scaling operations and enabling business growth.
● How automation and AI are transforming IT Service Management, delivering unmatched scalability.
● The cost and efficiency benefits these organizations achieve, enabling faster and smarter growth.
Don't miss this opportunity to learn how the Digital World Class® approach can transform your IT operations, driving efficiency, scalability, and a competitive edge in 2025

Scaling IT Operations for 2025 Growth: Best Practices with Automation & AI

Freshworks Top EX (Employee Experience) Priorities in 2025 for IT leaders

Inside the Top 5 Strategic Employee Experience Priorities for IT Leaders

Join experts from Forrester and Device42 in this webinar to explore how an accurate and comprehensive CMDB can accelerate digital transformation by unifying IT services and operations, and future-proofing with ITAM.

CMDB: The Digital Transformation Accelerant

Unlock the power of centralized asset management for enhanced visibility and efficiency with Freshservice and Device42. Discover how application dependency mapping, combined with automated discovery, can tackle operational challenges, foster innovation, and drive business results.

Get the latest insights on:

- Reimagining service ops for enhanced efficiency
- CMDB’s crucial role in efficient service operations
- How dependency mapping can elevate IT service ops

Hear from Forrester Principal Analyst Julie Mohr on today’s IT challenges and Device42 Chief Marketing Officer (CMO) Yama Habibzai on future-proofing with ITAM.

How to Establish an Accurate CMDB and Reimagine Service Ops

Business in 2024 demands a significant shift in the ITSM landscape, as Artificial Intelligence (AI) plays a pivotal role in transforming workplaces. With the emergence of generative AI, enhancing employee experiences has become more critical than ever. As workforce boundaries are redrawn, business users are increasingly expecting chief information officers (CIOs) and their IT departments to demonstrate a clear return on investment (ROI). To meet these demands, IT leaders must select the right AI tools, ensuring that they avoid unnecessary technology expenditures while balancing organizational efficiency and productivity.

CIOs have the opportunity to position themselves as strategic forces within their organizations by improving IT service management (ITSM)—the processes, policies, and procedures that guide how IT resources and services are designed, managed, and delivered. However, a May 2024 survey by Harvard Business Review Analytic Services revealed a concerning trend: only 22% of respondents reported that their organizations provide ITSM in a very effective manner.

Join us for an in-depth discussion on the transformative promise of AI in ITSM.

Here’s what you can expect to learn:

● The power of AI in enhancing employee experiences
● Challenges in implementing generative AI 
● Best practices in implementing generative AI

Bonus: Get a complimentary copy of “The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse” report.

<a href="https://www.freshworks.com/demo/">Book a meeting</a>

Leveraging AI & ITSM for Strategic Advantage

As workforce dynamics shift, CIOs face growing pressure to deliver exceptional employee experiences while driving digital transformation and business success.  

However, there is a stark dichotomy. A 2024 global survey by Harvard Business Review Analytic Services reveals that while 80% of IT decision-makers believe improving ITSM would enhance employee satisfaction, only 22% believe their organizations provide ITSM in a very effective manner. 

The solution lies in going back to the basics - reducing complexities, dismantling silos, modernizing ITSM, and aligning it closely with business goals. 

Join this virtual session to explore how CIOs can elevate ITSM to drive innovation, featuring insights from the Harvard Business Review Analytic Services report. 

Hear from a CIO's perspective, gain actionable insights from global benchmarks, and discover how AI is shaping the future of service management. 

Whether you're an IT manager, senior executive, or industry enthusiast, this session will equip you with valuable perspectives for the road ahead: 
- Simplify IT service management: Discover how a modern AI-driven approach to service management can streamline processes and improve efficiency. 
- Overcome digital transformation challenges: Learn how CIOs tackle rising IT complexity while driving rapid innovation with effective strategies. 
- Harness AI for ITSM: Discover key areas for AI-driven improvements with real-world success stories.

The AI Advantage: 3 Ways to Make IT Services a Strategic Powerhouse

Discover cutting-edge insights from trusted industry experts

Our featured guest speaker, Forrester principal analyst and industry veteran Julie Mohr, will dive into current market trends. Former Gartner analyst Kenneth Gonzalez will demonstrate how AI is revolutionizing service and support. 

Topics will cover:
The ever-evolving IT landscape as industry leaders illuminate prevailing trends, discuss executive concerns, and reveal emerging opportunities. 

A deep dive into the transformative power of AI as our panel delves beyond the hype, providing actionable insights for successful implementation in your organization.

How organizations are using Freshservice, our flagship IT solution, to reimagine ITSM in the AI era.

Don't miss this chance for an expert-led look into the future of IT.

Revolutionizing Service and Support: Exploring Possibilities of Generative AI

Business in 2024 calls for a shift in the ITSM landscape, with the mainstream role of Artificial Intelligence (AI) in transforming workplaces. AI and its cutting-edge fact, generative AI bring to the forefront the importance of enhancing employee experiences, and ways to achieve it. It is also important for IT leaders to choose the right AI tools to avoid unnecessary tech spends while balancing organizational efficiency and productivity.

Join us for an in-depth discussion on the promise AI holds in ITSM, especially in transforming employee experiences, its challenges and how Freshworks is at the forefront of this AI revolution.

Here’s what you can expect to learn::

● The power of AI in enhancing employee experiences
● Facets of AI, with a special focus on generative AI
● Challenges in implementing generative AI
● Freshworks at the forefront of the AI revolution and its role in enhancing employee experiences through Freshservice and Freddy AI
● Best practices in implementing generative AI

Leveraging AI in the evolving and transformative ITSM landscape

It’s been over a year since GenAI hit the market, and Gartner has estimated that only 10% of generative AI solutions have made it to production. Such roadblocks range from difficulty testing to poor observability, to knowing which LLM is the best to use to the development and management process presenting new challenges for time-crunched data science teams. 

Join VP of Field CTOs Lisa Aguilar, and Jess Lin Lead GenAI Data Scientist, as they explore the two biggest decisions facing aspiring AI teams: how to choose the right LLM and how to compare and optimize GenAI performance. She’ll share:

-How to evaluate commercial versus open-source models
-How to balance cost, performance, and risk management factors
-How to benchmark your GenAI experiments against performance and quality metrics
-How to build effective (and sustainable) intervention and moderation strategies
 
Attendees will also see the real-world impact of AI with a behind-the-scenes look at digital consultancy for sustainable growth BSI and how they reduced model development time by 67%.

Choosing the Right LLM and Optimizing GenAI Performance

Join hosts Kevin Oliviera and Todd Bursch in Get Visibility and Control of Data a presentation on safeguarding generative AI transformation by ensuring visibility and control of data to prevent data leaks and breaches. As the benefits of AI become more undeniable, AI-based productivity gains face challenges in the form of risks to data privacy. Attendees learn to prevent risks before they occur with mindful AI transformation and the proper tools for the job such as AI Mesh. 

Forcepoint’s Senior Product Marketing Manager, Kevin Oliveira and Global Solutions Architect, Todd Bursch explore: 

• Security solution Data Security Posture Management with AI Mesh and how it revolutionizes data Visibility and Control
• Review of data sources and connectors, including SharePoint, Azure and Google services
• Use of content detectors and compliance templates
• Pre-built and custom dashboards, including for: GenAI; ransomware exposure;
• Redundant, Outdated and Trivial (ROT) data; and high-risk users
• A description of how DSPM with AI Mesh provides proactive security for GenAI applications

Discover how to support and security for AI transformation supports proactive protection for companies to take control of their own policies and compliance without administering a ‘one-size-fits-all' method.

Get Visibility and Control of Data

CISOs face a myriad of challenges, including the impact of generative AI (GenAI). Join our webinar for an in-depth exploration of the pivotal intersection of cybersecurity and GenAI. As technology rapidly evolves, organizations worldwide confront escalating security threats, emphasizing the critical need for proactive cybersecurity measures. Explore strategies for strengthening cybersecurity programs in today’s dynamic landscape.

In this webinar you will gain insight into:

• Understanding GenAI Threats: Delve into deepfake technology risks and impacts on security and trust, exploring how it challenges organizational defenses.
• Defense Strategies: Master advanced techniques for detecting and mitigating deepfake threats, leveraging AI-driven anomaly detection and robust authentication methods.
• Practical AI Applications: Harness AI defensively and offensively to strengthen cybersecurity resilience and proactively counter emerging threats.

In this webinar, you will gain a deep understanding of the evolving threats posed by Generative AI, along with innovative strategies to strengthen your organization’s cybersecurity defenses. Don’t miss this chance to acquire practical knowledge and actionable insights that can safeguard your organization against emerging AI-driven threats. Join us to stay ahead in the dynamic landscape of cybersecurity.

Understanding Generative AI's Impact on Cybersecurity: Insights for CISOs

Enterprise Strategy Group Principal Analyst, Networking, Jim Frey, Presents: 

The scope of Generative’s AI impact is immense, touching every part of IT – even networking. GenAI and automation are fast becoming essential for infrastructure teams to build and operate the agile networks needed to meet the complex, hybrid connectivity needs of AI-enabled business. This session will reveal the ways in which GenAI and other forms of AI and automation are being applied across the networking lifecycle, highlighting where true progress is being made and where promises are still ahead of reality.

The Progress of GenAI in the Networking Lifecycle

Want to get started with Generative AI to build a chatbot that can answer questions based on your company’s data and documents but not sure where to start? This session is for you.

Patrick Masi-Phelps, Principal Sales Engineer at Dataiku, and Carsten Weidmann, Senior Partner Sales Engineer at Snowflake, will walk you through how to use retrieval augmented generation (RAG) to create a chatbot.

To explore more about Dataiku, check out the rest of our content:

CHECK OUT DATAIKU: https://bit.ly/36XBlpK
AI&Us: https://www.dataiku.com/stories/ai-and-us/
ROAI: https://www.dataiku.com/return-on-ai/ 

Linkedin: https://bit.ly/3lXyRMb
Twitter: @dataiku
Instagram: @dataiku

Build a Generative AI Chatbot With Dataiku and Snowflake

GenerativeAI is the mandate of the day - but what are its applications ‘beyond the hypewave’? How should enterprise and large-scale content aggregators and producers refactor their workflows to not just cope with the avalanche of raw data and content throughout their organization - but integrate new AI/ML workflows efficiently and thoughtfully to turn raw data and content into a valuable resource?

In this session, we’ll highlight uses of GenAI in various fields, discuss why almost every operation and enterprise can learn from the leading continuous content producers, then discuss what’s beyond ‘naive’ GenAI in the field of using AI/ML to draw out insights and meaning from raw rich media content, and even teach your AI highly specialized recognition tasks that can dramatically boost your organization’s productivity and efficiency.

'Workflow Thinking’ for GenAI and Rich Media Enhancement

Enterprise Strategy Group Principal Analyst, Data Analytics & AI, Mike Leone Presents: 

The meteoric rise of generative AI has sparked a surge of AI challenges that organizations must overcome to ensure greater levels of trust in the underlying technology and its outputs. Recent Enterprise Strategy Research highlights that while 78% of people are using generative AI for personal use like boosting productivity or improving efficiency, just 36% of organizations have policies in place to limit usage. The lack of organizational action to minimize issues like potential biases, legal liability, unknowingly sharing intellectual property, and more is leading organizations down a path of potential disaster. Uncover the potential shortcomings and challenges organizations face, as well as issues already encountered due to a lack of action being taken by business teams.

Evaluating the Pillars of Responsible AI

Leveraging AI in the Evolving and Transformative ITSM Landscape

Predictive insights are the lifeblood of today’s business. Imagine that your product team is coming up with new features, your operations team is investigating supply chain issues, and your marketing team is developing 360-degree profiles of customers. What do these scenarios have in common? For a modern business operating in today’s dynamic environment, all three are powered by predictive analytics.

Increasingly, artificial intelligence and machine learning technology (AI/ML) is enabling high-value predictions that lay the groundwork for better decision-making. Advanced analytics, including generative AI, hold the power to sharpen your company’s competitive edge, drive operational efficiencies, and maximize growth.  

With generative AI, data scientists can more easily make sense of ever-growing datasets. They can automate tedious tasks like filtering and parsing huge volumes of data to quickly extract meaningful information.  

Join us to learn how leaders are overcoming the common pitfalls around AI workflows, how Teradata and Amazon Web Services (AWS) are penetrating barriers to predictive analytics, and how data scientists can scale analytics leveraging an integrated AI toolset.

Unleash AI Innovation Across the Enterprise with Teradata and AWS

Artificial Intelligence (AI) holds tremendous potential for innovation, but without high-quality data, AI is just... artificial. This webinar explores current AI trends, their impact on data security, and how to protect sensitive information in an AI-driven world. We will discuss the critical importance of discovering, monitoring, and safeguarding data to leverage AI effectively, including the growing use of AI copilots in the workplace.

Learn how today’s leading organizations secure their data and ensure the safe use of AI, enabling CISOs and CDOs to confidently support new AI-driven initiatives. Attend to learn about the:
- Risks of over-privileged data access for AI copilots and data access
- Security implications of feeding data into Large Language Models (LLMs)
- Dynamic discovery and protection of data for the safe use of AI

From Artificial to Intelligent: Securing Data for AI

How can AI change a Security Analyst's workflow? Ashish, CISO & Host of AI CyberSecurity Podcast, and Caleb Sima, Chair of CSA AI Security Alliance & Co-Host of AI Cybersecurity Podcast, catch up with Ely Kahn, VP of Product at SentinelOne, to discuss the revolutionary impact of generative AI on cybersecurity. Ely will speak about the challenges and solutions in integrating AI into cybersecurity operations, highlighting how to simplify complex processes and empower junior to mid-tier analysts.

How AI Can Be Used in Cybersecurity Operations

Enterprise Strategy Group Principal Analyst Dave Gruber Presents: 

Security professionals claim that increasing security operations difficulty is driven by the sophisticated and evolving threat landscape, a growing attack surface, and a rising volume of security alerts. Trained large language models (LLMs) and generative AI have the potential to help cybersecurity teams analyze and prioritize decisions in each of these areas, mitigating cyber-risk. Uncover how organizations are using AI technologies today and whether these technologies have met expectations.

Securing GenAI Within Your Organization, While Gaining Leverage Using It

GenAI is revolutionizing industries by creating innovative solutions that transform how we interact with technology. However, as with any powerful tool, GenAI introduces unique risks and vulnerabilities that need robust security measures.

Join us for an insightful webinar where John Tierney, Field CTO at Legit Security, will delve into the intricacies of securing Generative AI. This session will provide critical insights into the market importance of GenAI, practical use cases, inherent risks, and strategies to safeguard your AI initiatives.

Securing Generative AI & Preventing Vulnerabilities with Legit Security

The current IT and service operations landscape is desperate for change: High-touch integrations have plagued traditional event-management with varied results. Systems are rigidly rules-based, difficult, and expensive to maintain. ITOps & incident management teams are burnt out. Adoption of new, innovative tech is daunting, if not impossible. 

Generative AI is not a silver bullet, but it can alleviate these challenges when deployed with the right technology that delivers context for a clear view of every incident and a clear framework that breaks down silos between teams, tools, and workflows.

Join BigPanda as they discuss:

- Benefits of full-context operations for both ITOps and incident management teams
- How AI delivers incident context to drive business outcomes
- A practical approach to getting started with AI-powered tools

AIOps 101: Using Gen AI to Deliver Context & Remediate Faster

Enterprise Strategy Group Senior Analyst, Data Protection, Ops & Sustainability, Jon Brown Presents: 

Generative AI is rapidly transforming technology and business strategies. According to recent Enterprise Strategy Group research, 85% of organizations are actively using, planning to use, or considering generative AI across many of their functional areas, including IT operations. This session will explore current use cases for generative AI in IT operations, how AI is impacting the selection and use of IT operations tools, customer sentiment about desired outcomes and expected challenges related to AI adoption, key stakeholders influencing purchasing decisions, functional requirements, business and technology drivers, tool consolidation plans, and more.

The Impact of GenAI in IT Operations

GenAI is the gamechanger that can transform work across your organisation, but AI is only as powerful as the platform it’s built on. 

When you marry GenAI capabilities with a powerful workflow automation platform, every employee in your organisation is empowered to do more, do it faster and create what they couldn't before. Working smarter has never been easier.

Join our team of experts to discover what ServiceNow’s Now Assist with GenAI can do for your employees, customers, agents, and developers. Learn how GenAI

• can gather the full body of case information that IT agents and operators need to promptly resolve IT issues. 
• can automate and expedite building tasks for developers and empower citizen developers to do more than they can imagine. 

Increase productivity, transform experiences, and accelerate agility on the Now Platform. 

Featured speakers: 
• Peter Doherty – Sales Director, Sales Operations, ServiceNow
• Doug Alcock – Senior Solution Sales Executive, Creator Workflows, ServiceNow
• Sylvain Hauser – Solution Consultant, Creator Workflows, ServiceNow


Resources:

Unlocking strategic business advantages with Generative AI
https://www.servicenow.com/now-platform/generative-ai.html

Put AI to work with Now Assist

Enterprise Strategy Group: GenAI Summit​

With the ever-changing landscape of emerging technologies and rising employee expectations, how do you balance continuously elevating service experiences with optimizing costs and future-proofing?

As IT teams across the globe are tasked with the challenge of doing more with less, GenAI has emerged as the undeniable force multiplier --- but not without its share of skepticism and concerns. Join Freshworks to delve deeper into GenAI’s potential, misconceptions, and the strategic vision required to build higher-performing teams.

Evolve IT Services with GenAI for Exceptional Employee Experiences

Generative AI

Employee Experience

Artificial Intelligence

IT Service Management

Digital Employee Experience

ITSM

IT Services

IT Operations

AIOps

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IT Project Management

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As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

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Sales Strategy

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

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Evolve IT Services with GenAI for Exceptional Employee Experiences

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About this talk

Freshworks Inc