Leveraging AI in the Evolving and Transformative ITSM Landscape

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Presented by

Kenneth Gonzalez, Head of Analyst Relations, Freshworks | Simon Ratcliffe, CIO Mentor and Advisor

About this talk

Business in 2024 calls for a shift in the ITSM landscape, with the mainstream role of Artificial Intelligence (AI) in transforming workplaces. AI and its cutting-edge fact, generative AI bring to the forefront the importance of enhancing employee experiences, and ways to achieve it. It is also important for IT leaders to choose the right AI tools to avoid unnecessary tech spends while balancing organizational efficiency and productivity. Join us for an in-depth discussion on the promise AI holds in ITSM, especially in transforming employee experiences, its challenges and how Freshworks is at the forefront of this AI revolution. Here’s what you can expect to learn:: ● The power of AI in enhancing employee experiences ● Facets of AI, with a special focus on generative AI ● Challenges in implementing generative AI ● Freshworks at the forefront of the AI revolution and its role in enhancing employee experiences through Freshservice and Freddy AI ● Best practices in implementing generative AI
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)