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Reactive to remarkable: IT leaders’ guide to redefining employee experiences with AI

Presented by

Keefe Andrews (VP, Information Technology, SpawGlass), Mahesh Kumar (Senior Director, Information Technology, Freshworks), Sahana Sekar (Manager, Product Marketing, Freshworks)

About this talk

With worldwide IT spending expected to hit $5.74 trillion in 2025 (Gartner), organizations face critical decisions about how technology investments can improve everyday operations and deliver measurable value from AI investments. This webinar explores how leading organizations are rethinking their approach to operationalizing AI, charting paths to measuring AI success through meaningful KPIs, while building a future-ready strategy. On 8 May 2025, 11:00 AM ET, explore SpawGlass's transformation journey, where they simplified their tech stack, automated workflows, and implemented robust change governance. Join this webinar and learn how to: - Think strategically: Understand how to build a future-proof scalable IT strategy that breaks down org silos - Be actionable: Practical ways to approach AI and high-impact automation, like SpawGlass did - Scale smart: Build a framework for measuring success, from employee experience metrics to AI KPIs Find out more about Freshservice here.
Freshworks Inc

Freshworks Inc

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Uncomplicated software for business needs
Freshworks builds uncomplicated customer and IT service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.
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