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Uncomplicate Customer Service with AI: Practical strategies for CX leaders

Presented by

Praveen Ramesh, Senior Manager - Product Marketing, Freshworks; Payal Patel, Senior Director - Solution Engineering, Freshworks; Colin Crowley, VP - Customer Service, QuickMD; Sooraj Kumar Sairam, Lead - Solution Engineering

About this talk

Today, customer support is the new battleground for business success. As customer expectations continue to evolve, traditional support approaches are falling short. Fragmented tools create operational challenges, overwhelming agents and frustrating customers. This webinar provides a practical blueprint to help you simplify customer support with AI-powered solutions. You'll learn: ● How to support customers seamlessly across multiple channels ● Ways to empower support agents with AI to improve efficiency and enable faster resolution ● Strategies for balancing AI automation with genuine human interaction to create truly personalized experiences Discover how leading brands leverage AI to reduce resolution times, ensure 24/7 availability, and create meaningful customer interactions—all while optimizing costs.
Freshworks Inc

Freshworks Inc

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Uncomplicated software for business needs
Freshworks builds uncomplicated customer and IT service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.
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