Transforming operations and the customer experience

Paper documents may be in rapid decline in the financial world but they are being replaced by an even greater number of pdfs and other digital documents which takes time and effort to process. We live in a complex, regulated society where bankers, insurers, investment managers and other financial services professionals must keep track of every customer interaction and business decision. This creates huge “virtual” mountains of structured and unstructured data on everything from loan applications and payments, to insurance claims and investment portfolios, to regulatory compliance and risk management. Although this data is gathered, managed and stored in a digital environment, it still requires high levels of human intervention and much of it is hard to locate, extract and analyse. Staff have to do it manually, which is time-consuming, costly and error-prone. Today things are changing. More financial services firms are using artificial intelligence (AI) and automation technologies to process their documents and the data in them, because if they do not they will lose their competitive edge and their customers. Intelligent document processing is allowing firms to perform these tasks more quickly, accurately and efficiently while reassigning employees to customer-facing and other more valuable positions. Watch this on-demand webinar, co-hosted by the Financial Times and Ephesoft. Senior financial services executives will discuss the importance of having accessible data to improve the customer experience and how AI innovation is making it easier to capture, analyse and draw insights from that data, and give some real-life examples. PANEL: Stephen Boals, SVP, Strategy & Evangelism, Ephesoft James Platt, Chief Operating Officer, Aon Kerem Tomak, Global Chief Analytics Officer, ING Astrid Stange, Chief Operating Officer, Axa Alan Livsey, Lex Research Editor, Financial Times