Are You Fast Enough for Your Customers? AI & Tech Expectations

Presented by

Stephen Boals, SVP Strategy and Evangelism, Ephesoft | Keith O’Brien, Industry Specialist - Financial Services, Ephesoft

About this talk

The world pandemic has set the stage for economic disruption and a new age of digital service for the banking, financial services and insurance (BFSI) industry. Slow service, bottlenecks in customer applications and inefficiency can lead to lost customers during initial onboarding and processing. BFSI organizations must improve their customer engagement processes to meet customer expectations, increase customer lifecycle terms and maintain compliance with KYC and AML regulations. This speed of service requires an extensive digital mindset and cutting-edge AI technology. In fact, a recent survey estimates that only half of banking, financial services and insurance (BFSI) institutions have accelerated their digital transformation or plan to invest in new IT to drive efficiencies (2021 Financial Services Outlook, Deloitte). The real threat is for organizations to do nothing, and expect to survive the turmoil. Join us for a dynamic panel discussion to explore how leading banking, financial services and insurance (BFSI) organizations must adapt and grow using AI-based technology solutions to survive, optimize processes and gain market share. You will learn: - The current and projected state of the BFSI industry for this year and beyond - Technology trends and focus areas for driving productivity, compliance and internal gains - 4 key areas for maximum impact and efficiency

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Welcome to our channel! Ephesoft’s Intelligent Document Processing (IDP) platform and data enrichment solutions automate document-centric processes to maximize operational efficiency and human productivity for enterprises and the public sector. Using AI, patented machine learning and proprietary classification models, Ephesoft’s customizable and scalable platform turns any document type into structured, actionable data to accelerate business processes and data-driven decisions. The platform’s APIs and iPaaS connectors allow for fast integrations into other business systems for seamless end-to-end automation. Working with a vast partner ecosystem, Ephesoft has been deployed in the cloud and on-premises to customers around the globe saving costs, improving data accuracy and fueling their digital transformation journey towards hyperautomation. Ephesoft is headquartered in Irvine, Calif., with regional offices throughout the US, EMEA and Asia Pacific. For more information, visit