How a Healthy CMDB helps you deliver great service quality

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Presented by

Richard Brounstein, Solution Architect, ITOM, Lisa Wolfe, Senior product Marketing Manager, ITOM

About this talk

ServiceNow CMDB and Event Management enables you to: Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them Correlate events using service maps in the CMDB to determine business service health
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