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Service Mapping, high debt spend on software, liabilities on business services

Join us for this webinar and learn how ServiceNow leverages IT Operations Management to:

Speed time-to-deployment by automating time-consuming operational tasks.
Accelerate problem identification and resolution with AIOps.
Make the shift from an infrastructure-centric to a business-centric IT organization.
Recorded May 13 2020 57 mins
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Presented by
Usman Sindhu & Venkat Lakshminarayanan, Severin Launiau, Red Hat
Presentation preview: Service Mapping, high debt spend on software, liabilities on business services

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  • Digitizing services using the Common Service Data Model (Part 3 in CMDB series) Jun 30 2020 3:00 pm UTC 60 mins
    Mark Bodman, Senior Product Manager, CSDM; Sarah Reinhart, Accenture; Glen Kaminski
    You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage by:

    - Gaining an introduction to the CSDM framework
    - Using the CSDM to digitize your services
    - Accenture best practices for digitizing services using the CSDM framework with the CMDB
  • CMDB best practices from Now on Now experts (Part 2 in CMDB series) Jun 16 2020 3:00 pm UTC 60 mins
    Joe Corpion, Dir IT Ops | Glen Kaminski, Sr Product Marketing ITOM | Lisa Wolfe, Dir Product Marketing ITOM, ServiceNow
    Join Part Two of our three-part CMDB series to learn:

    Now on Now best practices for deploying a healthy CMDB
    How to use the CMDB for risk assessment and IT impact analysis
    Valuable insights from our CMDB demo
  • Driving better patient experiences through workflow technology Jun 10 2020 3:00 pm UTC 58 mins
    Janet King (HIMMS), Drew Koerner (SN)
    Top pain points within clinical and non-clinical workflows

    The perceived efficacy of current software solutions at addressing key pain points

    Key barriers to advancing automation and driving improved efficiencies

    How hospitals are leveraging AI, cybersecurity and other technologies to improve workflow efficiencies and drive improved outcomes
  • ITOM: Service-aware Event Management with AIOps Jun 3 2020 3:00 pm UTC 56 mins
    Usman Sindhu, John Shores
    Join this webinar as H&R Block shares insights into the four critical steps of this first phase:

    Step 1: Organize data from your event monitoring sources to understand service degradation
    Step 2: Utilize event management to reduce event noise
    Step 3: Reduce mean time to resolution (MTTR)
    Step 4: Drive remediation from the same place you take alert action
  • A successful CMDB deployment in five essential steps (Part 1 in CMDB series) Jun 2 2020 3:00 pm UTC 58 mins
    Steve Emerson, Jason Miles, and Lisa Wolfe of ServiceNow
    Join Part One in our three-part series on keeping your CMDB healthy. You’ll learn:

    The five steps to deploying a CMDB successfully
    Why AIOps is an ally in preventing business service issues
    How to master the CI identification process
  • Moving Beyond ITOM and AIOps to Achieve a More Comprehensive IT Stance May 27 2020 3:00 pm UTC 52 mins
    Don Baker, Gerard Berthet
    In this webinar, you’ll learn:

    The right way to build the data foundation with CMDB
    Ways to reduce event noise with machine learning to get to actionable alerts
    Unlock additional IT benefits extending AIOps data to IT service management, customer service management, and across the enterprise
  • Transform IT operations through visibility and AIOps Recorded: May 20 2020 54 mins
    Christopher Brown - Accenture, Lisa Wolfe - ServiceNow, Glen Kaminski - ServiceNow
    How you can improve performance metrics such as MTTR. 

    Achieving end-to-end visibility across your IT estate 

    Automating manual tasks related to service visibility—reducing event noise so you can prioritize issues with the greatest impact
  • Service Mapping, high debt spend on software, liabilities on business services Recorded: May 13 2020 57 mins
    Usman Sindhu & Venkat Lakshminarayanan, Severin Launiau, Red Hat
    Join us for this webinar and learn how ServiceNow leverages IT Operations Management to:

    Speed time-to-deployment by automating time-consuming operational tasks.
    Accelerate problem identification and resolution with AIOps.
    Make the shift from an infrastructure-centric to a business-centric IT organization.
  • Now on Now: Enabling Intelligent Operations Using ITOM, AIOps & the Now Platform Recorded: May 6 2020 53 mins
    Ritesh Arora, Director Engineering - Cloud Automation and Joe Corpion, Director IT Operations Governance, ServiceNow
    Join us for this webinar and learn how ServiceNow leverages IT Operations Management to:

    - Speed time-to-deployment by automating time-consuming operational tasks.
    - Accelerate problem identification and resolution with AIOps.
    - Make the shift from an infrastructure-centric to a business-centric IT organization.
  • Where to Begin With Transforming IT Operations Through Visibility and AIOps Recorded: Apr 29 2020 54 mins
    Christopher Brown - Accenture, Lisa Wolfe - ServiceNow, Glen Kaminski - ServiceNow
    How you can improve performance metrics such as MTTR. 

    Achieving end-to-end visibility across your IT estate 

    Automating manual tasks related to service visibility—reducing event noise so you can prioritize issues with the greatest impact
  • How a Healthy CMDB helps you deliver great service quality Recorded: Apr 22 2020 56 mins
    Richard Brounstein, Solution Architect, ITOM, Lisa Wolfe, Senior product Marketing Manager, ITOM
    ServiceNow CMDB and Event Management enables you to:

    Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts
    Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them
    Correlate events using service maps in the CMDB to determine business service health
  • NATS and ServiceNow best practices: AIOps automation drives faster resolution Recorded: Apr 15 2020 57 mins
    Jamie Mead (NATS), Joe Corpion and Thangavel Viswam (ServiceNow).
    Our topics will cover how to:

    Intelligently identify anomalies that can impact critical services
    Aggregate events and intelligence from multiple sources into one platform for faster resolution
    Gain complete understanding of your service performance in a dashboard
    Remediate issues with automated workflows
  • Albertsons Maximizes Outcomes and Value with a Service-Aware CMDB Recorded: Apr 8 2020 61 mins
    Andy Wilkes, ConfigureTek; Deanna Quigley-Blades, Albertson's
    Join Albertsons, ConfigureTek and ServiceNow to:

    See how a service-aware CMDB is key to achieving significant value
    Learn how discovery and service mapping provide a foundation for automating key IT and business processes
    Hear a real-world use case on how mapping the relationships between IT infrastructure, applications, and services is critical to business success
  • How Expedia Group improved Discovery and CMDB by exposing logs Recorded: Apr 1 2020 57 mins
    Matt Gowarty, Stephen Phayre
    Join us for this webinar and hear about Expedia Group’s use case. Their IT Service Management Lead will shed light on how to extract key success and error data – make it available for easier viewing and analysis. Learn how you can adapt these best practices in your own environment.
  • What To Know Before You Implement IT Operations Management Recorded: Feb 27 2020 25 mins
    Simona Lewis, Advisory Solutions Architect, ServiceNow and Andrew Herbert, ITOM Practice, ServiceNow
    ITOM Series - Part 2

    It’s no secret that a successful ServiceNow implementation takes a great deal of planning and effort from all parties involved. Communication, knowledge transfer, and reliability are some of the key things needed to achieve a successful outcome.

    For the second part of this series, Andrew Herbert, Manager, ITOM Practice joins us where he will be sharing with you the key things to know before starting an implementation, as well as best practices to ensure a successful deployment. Such as:

    - Key steps to take before embarking on your ServiceNow implementation
    - What to expect during your implementation journey
    - Lessons learned from his experiences implementing ServiceNow
  • A Customer Success Story – Flight Centre Recorded: Jul 31 2019 50 mins
    Michelle Willis and Alex Margarit
    Flight Centre has partnered with ServiceNow to help meet the evolving global demands of the travel industry. During the webinar Flight Centre Enterprise Operations Manager, Michelle Willis and ServiceNow ITOM Specialist, Alex Margarit will discuss:

    The business outcomes Flight Centre was looking to deliver 
    Challenges Flight Centre faced to deliver on those outcomes 
    How Flight Centre measured their success and key wins that they were able to deliver.
  • ITOM and ITSM – a better together story Recorded: Jul 30 2019 51 mins
    Chanda Dani and Matt Schvimmer
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    During this webinar Chanda and Matt will discuss the benefits of integrating ITOM and ITSM including:
    Control and maintain the entire life cycle of IT assets, right from CMDB.
    Improved visibility of an organisation’s data center and IT assets, resulting in increased operational efficiency.
    How integration provides you with in-depth trend analysis in real-time and allows you to plan strategic actions for the long term.
  • Expedia Group makes a great Discovery Recorded: Oct 22 2018 59 mins
    Gerald Beaulieau, Stephen Phayre
    Expedia Group is the world’s travel platform, instantly connecting travelers to hotels, vacation and car rentals, airlines, and unique activities around the globe. And this multi-channel, multi-platform global marketplace has no time for downtime—which is why it was critical to understand the state of their data center at all times.

    Join Senior IT Service Management Lead at Expedia Group Stephen Phayre as he shares his experience using infrastructure monitoring for improved Discovery troubleshooting and building a “self-healing” CMDB. The Expedia Group IT Team has successfully delivered a single system of record across IT, using Discovery and monitoring to identify system outages, expedite service failures to IT, route work to the right team members, and provide insight to IT leaders.

    You’ll learn first-hand how the operations and service teams at Expedia Group were able to remove department silos and bridge the gap between ITSM and ITOM to achieve:

    Significant reduction in troubleshooting time
    Speedy identification of status conflicts
    A reduction of manual steps
  • How ServiceNow CMDB Can Help You Eliminate Service Outages Recorded: Feb 26 2018 38 mins
    Josh Lin (Senior Product Marketing Manager, ITOM), Vivian Tero (Senior Product Manager, ITOM)
    Service outages are not only chaotic but also costly for organizations. This webinar will show you how to avoid this nightmare by leveraging the ServiceNow CMDB. We’ll discuss how using ServiceNow event management and discovery with CMDB will accelerate your ability to conduct business impact analysis.

    Register today and learn how to:

    - Use the CI class manager to create and manage your identification and reconciliation rules
    - Configure your CMDB to monitor the health of critical business services
    - Use Query builder to build reports and conduct impact analysis
  • How ITOM Extends ITSM to Eliminate Service Outages Recorded: Feb 1 2018 61 mins
    Joshua Lin (Senior Product Marketing Manager, ServiceNow), Steve Anderson (Outbound Product Manager, ServiceNow)
    ServiceNow IT Service Management (ITSM) customers are familiar with Configuration Management Database (CMDB), Incident Management , and Change Management, but how can these be used more effectively to eliminate service outages? This webinar will demonstrate how IT Operations Management (ITOM) can extend your ITSM to proactively identify service issues and pinpoint disruptions.

    Join us for this webinar to learn how ServiceNow ITOM can help you:
    •Discover your infrastructure resources across your data center and public clouds
    •Automatically generate high priority incidents from critical alerts sent from your monitoring tools
    •Understand the impact of change to determine root cause of service outages
Operate high performing services with visibility, security, and AIOps​
Drive intelligent, secure, cost-effective operations. Deliver high-performing services with AIOps. Boost visibility across operations and improve risk management while reducing cost and vulnerabilities.

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  • Title: Service Mapping, high debt spend on software, liabilities on business services
  • Live at: May 13 2020 3:00 pm
  • Presented by: Usman Sindhu & Venkat Lakshminarayanan, Severin Launiau, Red Hat
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