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Transform IT operations through visibility and AIOps

How you can improve performance metrics such as MTTR. 

Achieving end-to-end visibility across your IT estate 

Automating manual tasks related to service visibility—reducing event noise so you can prioritize issues with the greatest impact
Recorded May 20 2020 54 mins
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Presented by
Christopher Brown - Accenture, Lisa Wolfe - ServiceNow, Glen Kaminski - ServiceNow
Presentation preview: Transform IT operations through visibility and AIOps

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  • How AI can augment your teams and lower service disruption risk Aug 11 2021 2:00 am UTC 48 mins
    Peter Doherty, Principal Consultant APJ, ServiceNow
    The use of Artificial Intelligence and automation is increasing in enterprise IT, with service and operations among the first areas to be affected. While extremely useful in delivering the digital experiences that customers – internally and externally – are beginning to expect, AI tools must also complement existing operations. To enable this to occur it’s necessary for IT to implement a robust and forward-looking AI powered service and operations strategy.

    The importance of understanding the business context and the role that AI and machine learning technologies can play in augmenting and improving your IT operations are critical considerations. So too is taking account of the ‘human side’ of service interaction and finding ways to enhance your team’s performance with the aid of these new technologies.

    Key discussion points will include:

    The importance of understanding business context when introducing an AI strategy
    Using AI to build and operate your IT service and operations
    Top considerations for building an AI-powered service operations strategy
    Building AI capability in your team

    Featured speakers:
    Peter Doherty, Principal Consultant APJ, ServiceNow
    Michael Porfirio, Senior Director, IT Transformation Solution Consulting, Asia, Pacific and Japan, ServiceNow
    Dr Catriona Wallace, AI Entrepreneur, Adjunct Professor, Digital Transformation Expert
  • Part Two: AI-Powered Service Operations and Predictive AIOps just got real Aug 5 2021 3:00 pm UTC 56 mins
    Lisa Wolfe and Glen Kaminski of ServiceNow with Christopher Brown of Accenture
    Register now for this special follow-up webinar with Accenture! We’ll present industry use cases, including our own Now on Now learnings on the benefits of ServiceNow® Predictive AIOps, and how it enables better IT operations management (ITOM).

    By joining, you’ll see how this powerful new solution can dramatically improve the health of your digital services:

    - Hear how Accenture transformed IT and helped other companies transform IT with AI-Powered Service Operations
    - Gain insights from our Now on Now experience
    - Learn the benefits you can apply to your organization


    Featured Speakers:
    Lisa Wolfe, director product marketing ITOM and CMDB, ServiceNow
    Glen Kaminski, senior technical product marketing manager ITOM and CMDB, ServiceNow
    Christopher Brown, global ITOM lead, AIOps SME, Accenture
  • Part One: AI-Powered Service Operations and Predictive AIOps just got real Recorded: Jul 28 2021 56 mins
    Lisa Wolfe, Glen Kaminski, and Gerard Berthet of ServiceNow
    You want to ensure your organization’s business-critical services always remain available and responsive, but excessive event noise, disjointed manual tools, and siloed operations challenge this goal on a daily basis.

    Meet AI-Powered Service Operations and ServiceNow® Predictive AIOps. Register now to learn how this powerful new solution can dramatically improve the health of your digital services, enabling you to:

    - Predict and prevent issues before outages occur
    - Reduce mean time to resolution (MTTR) and event noise
    - Help keep your digital services running 24/7


    Featured Speakers:
    Lisa Wolfe, director product marketing ITOM and CMDB, ServiceNow
    Glen Kaminski, senior technical product marketing manager ITOM and CMDB, ServiceNow
    Gerard Berthet, senior product manager, ServiceNow
  • CIO priorities for 2021: Enabling agility at the face of change Recorded: Jul 21 2021 56 mins
    Khalid Kark of Deloitte and ServiceNow speakers Usman Sindhu and Zaki Bajwa
    2021 ushered in new key priorities—namely, addressing today’s rapidly evolving environment in enterprises. To better meet business demands this year, CIOs are searching for best practices for empowering secure, resilient, and cost-effective IT services.

    Join us for this special event with Deloitte’s Khalid Kark, managing director, CIO program, and Zaki Bajwa, VP, IT Solution Consulting, ServiceNow, for valuable insights to further empower CIOs, including:

    - Steps to help smoothen the path to digital transformation success
    - Recommendations from Deloitte’s research on boldly reinventing the enterprise
    - Wells Fargo’s success roadmap in enabling digital transformation

    Featured speakers:
    Khalid Kark, managing director at Deloitte CIO program
    Usman Sindhu, director of product marketing, ServiceNow
    Zaki Bajwa, VP, IT solution consulting, ServiceNow
  • Enabling AI-Powered Service Operations in the Midst of Change   ​ Recorded: Jun 23 2021 16 mins
    Usman Sindhu, Max Aronin, and Gab Menachem of ServiceNow
    Now, more than ever, CIOs need to be resilient, data-driven, and focused on automation to deliver better outcomes at the speed the business demands. With so much reliance on digital and always-on services, is your organization ahead of change? What if you add an AI and ML-driven approach to your service operations to keep them clear of reactive roadblocks? Join this session to learn about creating strategic priorities with an AI/ML-first approach, empowering distributed teams to deliver outcomes, and picking the right use cases to automate and predict.

    Speakers:
    Usman Sindhu, Director, Product Marketing, ServiceNow
    Max Aronin, Senior Director, ITx Emerging Solutions, ServiceNow
    Gab Menachem, Senior Director, Product Management, ServiceNow
  • Industry Outlook with ServiceNow: Resiliency, Transformation, and Collaboration Recorded: Jun 17 2021 16 mins
    Brian Emerson of ServiceNow and Charles Pelton of CIO
    There’s a direct connection between many organizations’ accelerating push towards digital transformation and resiliency. This session takes data, collaboration, and automation -- and explores their link to operational resilience. Two business goals are highlighted: a customer- and user-first and creating new service delivery for models for top-line and bottom-line growth. It’s important to promote better workflows by collaborating with greater efficiency and higher rates of satisfaction. ​

    Speakers:
    Brian Emerson, Vice President, Product Management, IT Operations Management, ServiceNow ​Charles Pelton, Contributing Editor, CIO
  • UNCG's journey to automated "lights out" event management & on-call integration Recorded: Jun 10 2021 29 mins
    Nick Young of UNC Greensboro
    Featuring UNC Greensboro

    UNC Greensboro Information Technology Services had a strategic initiative to automate our Enterprise Event Management & Monitoring approach, and go "lights-out" in our Service Operation Center. This session will describe our objectives and the process to achieve them. The session will also provide a status update for our successful implementation & integration of Zabbix, PRTG, ServiceNow Event Management, and xMatters to provide 24x7x365 enterprise monitoring, while only requiring Service Operations staff to be physically present between 8am-5pm.
  • ServiceNow IT Operations vision to support digital transformation Recorded: Jun 2 2021 21 mins
    Brian Emerson of ServiceNow
    Digital transformation is affecting every industry and every organization must understand what is means to transform their businesses to support their customers/employees in new ways. In this session, we will discuss the impact digital transformation is having on IT Operations and how ServiceNow is investing to enable IT Operators with tools and technologies to be innovators for their organizations.
  • Operate high-performing services with visibility, security and AIOps Recorded: May 25 2021 20 mins
    Pablo Sarabia of USAA and Jeff Hausman of ServiceNow
    Featuring USAA

    Behind every workflow is ServiceGraph, CMDB for the digital enterprise. Learn how enterprises identify and resolve operational issues by proactively leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive an integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.
  • Now Book Club featuring AIOps Recorded: May 20 2021 59 mins
    Robyn Cincinnati, Tony Branton, Matt Morris, and Ryan Zulli
    The digital economy is testing the limits of your IT operations. How do you ensure your business services are highly available with optimal performance without causing loss of employee productivity and user experience? Can you predict and prevent issues before they become large scale outages? What if you can automate tasks across organizations so you're more efficient while boosting productivity?

    Artificial Intelligence for IT Operations (AIOps) represents a set of capabilities that helps you sort through this complexity, automate the analysis of symptoms, and expedite the decision-making process to remediate a problem in your infrastructure, applications, and services. AIOps lets you remain in control of your operations, regardless of complexity.

    Join ServiceNow’s next Now Book Club session featuring the “AIOps & Visibility for Dummies” book. You’ll have an opportunity to connect with industry leaders, experts and peers for a lively discussion on how AIOps can get your organization running at digital speed in support of modern operations.

    Key topics will include:
    • Getting to know AIOps
    • Exploring AIOps use cases
    • ServiceNow’s holistic approach to increasing operational efficiency
    • Best practices on starting your AIOps journey
    • Ten considerations for implementing AIOps

    Key Speakers:
    • Robyn Cincinnati – President of Book Club / Advisory Solution Architect
    • Tony Branton – Book Author and Product Manager
    • Matt Morris – Advisory Solution Architect
    • Ryan Zulli – Principal Product Support Architect
  • How a Healthy CMDB helps you deliver great service quality Recorded: May 12 2021 56 mins
    Richard Brounstein, Solution Architect, ITOM, Lisa Wolfe, Senior product Marketing Manager, ITOM
    ServiceNow CMDB and Event Management enables you to:

    -Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts
    -Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them
    -Correlate events using service maps in the CMDB to determine business service health
  • AIOps: Predict and prevent outages proactively Recorded: May 4 2021 39 mins
    Lisa Wolfe, ServiceNow; Dror Mann, Loom Systems; Ben Yukich, ServiceNow
    In today’s world of dispersed teams, preventing service slowdowns and service interruptions is essential for keeping mission-critical services running.

    AIOps provides your solution—enabling your IT operations management system to solve issues proactively before users are even aware of them. After all, with more and more organizations prioritizing a mobile-first approach, “silent usability” issues can go unnoticed—prompting customers to switch service providers.

    Join our webinar. Learn how you can get the visibility and improved service health you need to:
    -Eliminate service incidents via automation and advanced analytics
    -Increase employee productivity by providing reliable service
    -Improve customer satisfaction by fixing issues proactively

    Featured speakers:
    Lisa Wolfe, director product marketing, ITOM and CMDB, ServiceNow
    Dror Mann, director product management, ITOM, Loom Systems
    Ben Yukich, principal solution architect, ServiceNow
  • Now Book Club featuring CMDB Recorded: Apr 29 2021 58 mins
    Steve Emerson, Navin Sharma, Richard Brounstein, and Matthew Duluk of ServiceNow
    With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. For IT to gain visibility, it faces the challenge of consolidating, maintaining, and understanding this complex data. The Configuration Management Database (CMDB) helps organizations better understand the IT environment particularly in the areas of business service impact analysis, asset management, compliance, and configuration management.

    ServiceNow’s first Now Book Club featured the eBook “Configuration Management and CMDB for Dummies.” During this lively discussion, industry leaders, experts and peers gathered for a lively discussion on how the design of your CMDB can impact top IT challenges.

    Key topics featured:
    -Why building your team is as critical as creating a plan
    -Avoiding service outages with incident and change management
    -Critical design components of building a healthy and trusted CMDB
    -10 milestones to achieve in your configuration management journey
  • CIO priorities for 2021: Enabling agility at the face of change Recorded: Apr 21 2021 55 mins
    Khalid Kark of Deloitte and ServiceNow speakers Usman Sindhu and Zaki Bajwa
    2021 ushered in new key priorities—namely, addressing today’s rapidly evolving environment in enterprises. To better meet business demands this year, CIOs are searching for best practices for empowering secure, resilient, and cost-effective IT services.

    Join us for this special event with Deloitte’s Khalid Kark, managing director, CIO program, and Zaki Bajwa, VP, IT Solution Consulting, ServiceNow, for valuable insights to further empower CIOs, including:

    -Steps to help smoothen the path to digital transformation success
    -Recommendations from Deloitte’s research on boldly reinventing the enterprise
    -Wells Fargo’s success roadmap in enabling digital transformation


    Featured speakers:
    Khalid Kark, managing director at Deloitte CIO program
    Usman Sindhu, director of product marketing, ServiceNow
    Zaki Bajwa, VP, IT solution consulting, ServiceNow
  • See how ITSM and ITOM gives you visibility across your enterprise Recorded: Apr 13 2021 48 mins
    Chad Corriveau, Technical Product Marketing Manager, ServiceNow ; Glen Kaminski, Senior Product Marketing Manager, ServiceNow
    Ready to see how a single cloud platform can help reduce costs, while still delivering resilient and compelling service experiences? Join us for a live demo of what IT Service Management and IT Operations Management can do together to help transform your business.

    You’ll learn how the Now Platform combined with ITSM and ITOM services empowers your IT team to:

    -Remove legacy tools and modernize your IT services with a single cloud solution
    -Transition from a reactive fire-fighting mode to a proactive service model with AI and ML
    -Elevate the perception of IT from a cost center to a technology leader
  • Why your CMDB is critical to IT resilience Recorded: Apr 8 2021 57 mins
    Steve Emerson, Jason Miles & Lisa Wolfe, ServiceNow
    Part One: A successful CMDB deployment in five essential steps

    Having a healthy CMDB is key to IT resilience, and there are five steps to deploying it. Join the first of our three-part series on maintaining your CMDB as a trusted source and learning the essential role it plays in your organization’s resilience.

    In Part One, you’ll learn how to master the CI identification process to handle multiple data sources feeding the CMDB and understand how to create identification rules with priority and related CIs.

    You’ll also learn:
    • Why digital transformations fail and how a service-aware CMDB can help
    • The five essential steps to deploying a CMDB successfully
    • How AIOps helps prevent business service slowdowns and outages
    • How to master the CI identification process
  • Operate resilient services with visibility, security and AIOps​ Recorded: Mar 31 2021 18 mins
    Jeff Hausman, VP & GM – ITOM, Security & CMDB, ServiceNow | Pablo Sarabia, DevSecOps Enterprise Architect, USAA
    Learn how enterprises predict, prevent and resolve operational issues by leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive a resilient integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.

    Presented by:
    Jeff Hausman, VP & GM – ITOM, Security & CMDB, ServiceNow
    Pablo Sarabia, DevSecOps Enterprise Architect, USAA
  • CIO Priorities: Unlocking value on your digital transformation journey Recorded: Mar 18 2021 57 mins
    Gio Bocao, Director IT, ServiceNow, Tushita Hariharan, UX Researcher, ServiceNow ,Usman Sindhu, Director, Product Marketing
    Register for our webinar to learn how ServiceNow® customers are unlocking value at every stage and opening doors for innovation. You’ll hear:

    - Recent CIO research findings on their key priorities
    - Customer benefits realized at every stage of value generation
    - Customer examples with proof points
    - A roadmap for success in digital transformation
  • The Sleep Number Story: Reducing outages due to certificate issues Recorded: Mar 10 2021 58 mins
    Tate Roth & Mike Ramberg of Sleep Number; Sree Subramanium & Usman Sindhu of ServiceNow
    Join us for this customer webinar where you’ll hear the Sleep Number story. Learn how they reduced outages due to certificate expirations.

    Great customer experience relies on digital services. If your digital services suffer from frequent outages, they can have a costly impact to your business—including the loss of revenue, decreased customer satisfaction, and a negative brand reputation

    Don’t let this happen to you. Join the webinar to learn how you can unite IT and security teams to stay ahead of issues caused by certificate expirations. You’ll also learn about:

    -The best ways to unite discovery and security processes
    -Getting rid of manual processes, automate certificate inventory management and renewal workflows
    -Monitoring the certificate lifecycle


    Featured Speakers:
    Tate Roth, ServiceNow Administrator, Sleep Number
    Mike Ramberg, IT Services Manager, Sleep Number
    Sree Subramanium, director, product management, ServiceNow
    Usman Sindhu, director, product marketing, ServiceNow
  • IT resilience and AIOps in action Recorded: Mar 2 2021 17 mins
    Ben Yukich, Principal Solution Architect, ServiceNow
    In this session, you will see what ServiceNow means by resilient IT and AIOps—where issues are proactively detected and prevented before users notice them, enriched with observability and change data to radically reduce Root Cause Analysis times. Join us to see the true power of AIOps in this demo.
Predict issues, prevent impact, and automate resolution with AIOps
Move towards predictive IT operations with visibility and automation. Identify anomalies and solve issues before they occur. Deliver cross-team automation workflows for your operations and DevOps teams.

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  • Live at: May 20 2020 3:00 pm
  • Presented by: Christopher Brown - Accenture, Lisa Wolfe - ServiceNow, Glen Kaminski - ServiceNow
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