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Moving Beyond ITOM and AIOps to Achieve a More Comprehensive IT Stance

In this webinar, you’ll learn:

The right way to build the data foundation with CMDB
Ways to reduce event noise with machine learning to get to actionable alerts
Unlock additional IT benefits extending AIOps data to IT service management, customer service management, and across the enterprise
Recorded May 27 2020 52 mins
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Presented by
Don Baker, Gerard Berthet
Presentation preview: Moving Beyond ITOM and AIOps to Achieve a More Comprehensive IT Stance

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  • Why your CMDB is critical to IT resilience Apr 8 2021 3:00 pm UTC 57 mins
    Steve Emerson, Jason Miles & Lisa Wolfe, ServiceNow
    Part One: A successful CMDB deployment in five essential steps

    Having a healthy CMDB is key to IT resilience, and there are five steps to deploying it. Join the first of our three-part series on maintaining your CMDB as a trusted source and learning the essential role it plays in your organization’s resilience.

    In Part One, you’ll learn how to master the CI identification process to handle multiple data sources feeding the CMDB and understand how to create identification rules with priority and related CIs.

    You’ll also learn:
    • Why digital transformations fail and how a service-aware CMDB can help
    • The five essential steps to deploying a CMDB successfully
    • How AIOps helps prevent business service slowdowns and outages
    • How to master the CI identification process
  • Operate resilient services with visibility, security and AIOps​ Mar 31 2021 3:00 pm UTC 18 mins
    Jeff Hausman, VP & GM – ITOM, Security & CMDB, ServiceNow | Pablo Sarabia, DevSecOps Enterprise Architect, USAA
    Learn how enterprises predict, prevent and resolve operational issues by leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive a resilient integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.

    Presented by:
    Jeff Hausman, VP & GM – ITOM, Security & CMDB, ServiceNow
    Pablo Sarabia, DevSecOps Enterprise Architect, USAA
  • CIO Priorities: Unlocking value on your digital transformation journey Mar 18 2021 3:00 pm UTC 57 mins
    Gio Bocao, Director IT, ServiceNow, Tushita Hariharan, UX Researcher, ServiceNow ,Usman Sindhu, Director, Product Marketing
    Register for our webinar to learn how ServiceNow® customers are unlocking value at every stage and opening doors for innovation. You’ll hear:

    - Recent CIO research findings on their key priorities
    - Customer benefits realized at every stage of value generation
    - Customer examples with proof points
    - A roadmap for success in digital transformation
  • The Sleep Number Story: Reducing outages due to certificate issues Mar 10 2021 4:00 pm UTC 58 mins
    Tate Roth & Mike Ramberg of Sleep Number; Sree Subramanium & Usman Sindhu of ServiceNow
    Join us for this customer webinar where you’ll hear the Sleep Number story. Learn how they reduced outages due to certificate expirations.

    Great customer experience relies on digital services. If your digital services suffer from frequent outages, they can have a costly impact to your business—including the loss of revenue, decreased customer satisfaction, and a negative brand reputation

    Don’t let this happen to you. Join the webinar to learn how you can unite IT and security teams to stay ahead of issues caused by certificate expirations. You’ll also learn about:

    -The best ways to unite discovery and security processes
    -Getting rid of manual processes, automate certificate inventory management and renewal workflows
    -Monitoring the certificate lifecycle

    Featured Speakers:
    Tate Roth, ServiceNow Administrator, Sleep Number
    Mike Ramberg, IT Services Manager, Sleep Number
    Sree Subramanium, director, product management, ServiceNow
    Usman Sindhu, director, product marketing, ServiceNow
  • IT resilience and AIOps in action Mar 2 2021 4:00 pm UTC 17 mins
    Ben Yukich, Principal Solution Architect, ServiceNow
    In this session, you will see what ServiceNow means by resilient IT and AIOps—where issues are proactively detected and prevented before users notice them, enriched with observability and change data to radically reduce Root Cause Analysis times. Join us to see the true power of AIOps in this demo.
  • Getting off the AIOps launch pad by eliminating four common struggles Recorded: Feb 25 2021 52 mins
    Matt Gowarty, Senior Product Marketing Manager, IT Operations Management, ServiceNow
    In your bid to advance your organization’s IT operations maturity, turning to AIOps is a good idea—if done right. There is a disconnect between what some AIOps vendors say they can deliver versus what is delivered.

    Join us for this exclusive webinar where the experts will talk about these four common misconceptions and mistakes surrounding AIOps implementation:

    -The cost of data scientists and customization
    -Limited understanding of IT telemetry data
    -Lack of business service context
    -No ability to take integrated actions

    Learn how you can predict issues before they happen, prevent impact on your end-users, and automate remediation with cross-team workflows. Make proactive operations a reality with ServiceNow.

    Featured Speaker:
    Matt Gowarty, Senior Product Marketing Manager, IT Operations Management, ServiceNow
  • Transform IT operations with visibility and AIOps Recorded: Feb 17 2021 54 mins
    Christopher Brown, Accenture; Lisa Wolfe & Glen Kaminski, ServiceNow
    When business service degrades, organizations must move quickly—a problem only exacerbated by the use of legacy IT. Sorting through thousands of events coming from siloed monitoring systems can take up to a full day when every minute matters.

    It’s not the fault of your IT operations team that they can’t meet every SLA to the business. It’s simply impossible to stay on top of everything across your environment while making do with slow manual tools. The necessary visibility isn’t there.

    Deploying artificial intelligence for IT operations (AIOps) is your answer, unlocking the robust business health services enterprises require today—empowering your IT team to be a better partner to the business.

    Join experts from Accenture and ServiceNow® to learn how you can:

    • Improve on performance metrics such as MTTR
    • Step up to end-to-end visibility across your IT estate
    • Automate manual tasks related to service visibility—reducing event noise and allowing your team to prioritize your most critical issues
  • See how ITSM and ITOM gives you visibility across your enterprise Recorded: Feb 16 2021 47 mins
    Chad Corriveau, Technical Product Marketing Manager, ServiceNow ; Glen Kaminski, Senior Product Marketing Manager, ServiceNow
    Ready to see how a single cloud platform can help reduce costs, while still delivering resilient and compelling service experiences? Join us for a live demo of what IT Service Management and IT Operations Management can do together to help transform your business.

    You’ll learn how the Now Platform combined with ITSM and ITOM services empowers your IT team to:

    -Remove legacy tools and modernize your IT services with a single cloud solution
    -Transition from a reactive fire-fighting mode to a proactive service model with AI and ML
    -Elevate the perception of IT from a cost center to a technology leader
  • Deliver modern operations for DevOps and SRE teams Recorded: Feb 9 2021 59 mins
    Tameem Hourani of RapDev and Usman Sindhu, Max Aronin, and Danny Smith of ServiceNow
    Elastic and modern architectures have changed the speed of product development. While development teams focus on speed and delivering features on time, the operations team has a lot of complexity to manage – all without sacrificing service reliability. That’s why companies are increasingly adopting the Site Reliability Engineering (SRE) approach to operations.

    Join this insightful webinar to hear how you can:

    -Onboard distributed teams and register their microservices in seconds
    -Predict failures faster by connecting to the observability data
    -Automate incident response workflows to respond in real-time

    Featured speakers:
    -Tameem Hourani, Principal, RapDev
    -Usman Sindhu, Director Product Marketing, ServiceNow
    -Max Aronin, Director Solution Consulting, ServiceNow
    -Danny Smith, Emerging Solutions Senior Advisory Architect, ServiceNow
  • Breaking down the siloed web of legacy IT tools with ServiceNow ITOM Health Recorded: Feb 4 2021 53 mins
    Don Baker, Gerard Berthet, and Nick Ryan of ServiceNow
    As an IT leader, you’re facing pressure to be more effective in addressing incidents and outages, but legacy IT management tools and point solutions stand in your way of progress. Without the proper visibility, your mean time to resolution (MTTR) is slow and you’re not consistently hitting the KPIs the business demands.

    Join us as we discuss effective methods for IT operations to support business velocity and remain competitive—becoming a true partner to the business. You’ll get insights on improving service availability by consolidating data into a single system of action, as we discuss:

    -Harnessing AIOps for actionable alerts—reducing event noise by 99%
    -Eliminating silos by aggregating monitoring tools into a single system of action
    -Identifying issues faster and reducing MTTR—empowering your IT team as a better partner to the business

    Featured speakers:
    Don Baker, Senior Competitive Intelligence Manager, ServiceNow
    Gerard Berthet, Senior Product Manager, ServiceNow
    Nick Ryan, Senior Advisory Solution Architect, ServiceNow
  • Introducing new Service Graph Connectors Recorded: Jan 27 2021 52 mins
    Jessa Lyders, Utpal Thakrar, and Navin Sharma of ServiceNow
    As your organization accelerates digital transformation efforts, you need a consistent, data-driven approach to managing the entire digital lifecycle and breaking down data silos across different organizations.

    Join this webinar in which we’ll introduce Service Graph Connectors, taking the Service Graph system of record and the CMDB one step further. You’ll learn how these new integrations can help you:

    -See high-value business outcomes for your organization
    -Bring third-party data correctly and quickly into the CMDB/Service Graph
    -Achieve better CMDB health and better time to value—all with low risk to your organization

    Featured speakers:
    Jessa Lyders, director, IT workflow products, ServiceNow
    Utpal Thakrar, senior principal product manager CMDB, ServiceNow
    Navin Sharma, head of product CMDB, ServiceNow
  • Albertsons Maximizes Outcomes and Value with a Service-Aware CMDB Recorded: Jan 20 2021 61 mins
    Andy Wilkes, ConfigureTek; Deanna Quigley-Blades, Albertson's
    Join Albertsons, ConfigureTek and ServiceNow to:

    See how a service-aware CMDB is key to achieving significant value
    Learn how discovery and service mapping provide a foundation for automating key IT and business processes
    Hear a real-world use case on how mapping the relationships between IT infrastructure, applications, and services is critical to business success
  • How Expedia Group improved Discovery and CMDB by exposing logs Recorded: Dec 17 2020 57 mins
    Matt Gowarty, Stephen Phayre
    Join us for this webinar and hear about Expedia Group’s use case. Their IT Service Management Lead will shed light on how to extract key success and error data – make it available for easier viewing and analysis. Learn how you can adapt these best practices in your own environment.
  • How Husqvarna moved to One IT with ServiceNow Recorded: Dec 9 2020 54 mins
    Johan Glad Hübsch, Husqvarna; Kristen Hoyt & Lisa Wolfe, ServiceNow
    Learn how Husqvarna moved to One IT to keep workflows productive, efficient and resilient.

    Join our webinar with Husqvarna for use case insights on how the company effectively modernized its service delivery with ServiceNow®. You’ll learn how you can help your organization:

    · Drive down costs while swiftly resolving issues
    · Scale IT intelligently to support changing employee needs and business goals
    · Deliver more resilient and compelling experiences from anywhere to anyone
  • Make your IT operations resilient and service-aware Recorded: Dec 1 2020 46 mins
    Alex Margarit & Thangavel Viswam, ServiceNow
    IT operations is the engine that drives service reliability and resilience. By leveraging the combined power of ServiceNow IT Operations Management (ITOM) and ServiceNow IT Service Management (ITSM), we’ve put our own IT operations engine into high gear–and we continue to move faster and faster.

    Alex Margarit, Enterprises Sales Specialist ITX, ServiceNow interviews Thangavel Viswam, Director, IT Operations, ServiceNow on how our IT teams are utilizing our own product and delivering optimal results. Alex and Thangavel will discuss:

    • How each of our IT departments interacts with their customers – ServiceNow employees
    • What has been done to reduce service outages
    • Decreasing Mean time to resolution (MTTR)
    • Giving time back to employees with proactive response with the use of event management
    • The development of intelligence that automates self-healing
  • Automate IT service delivery and eliminate outages Recorded: Nov 18 2020 51 mins
    Kristen Hoyt & Chad Corriveau, ServiceNow
    Your IT organization has been challenged to support recent changes impacting your customers and workforce. And some of these changes–like remote workforce–are likely here to stay. By harnessing the power of a single platform for IT services and operations, you can keep employees productive, maintain service resiliency, and enable innovation. Without a solid foundation, IT can’t meet the future business demands where speed and agility are everything. Join ServiceNow to learn how you can modernize service delivery by:

    · Driving down costs while swiftly resolving issues
    · Scaling IT intelligently to support changing employee needs and business goals
    · Delivering more resilient and compelling experiences from anywhere to anyone
  • UNCG's journey to automated "lights out" event management & on-call integration Recorded: Nov 10 2020 28 mins
    Nick Young of UNC Greensboro
    Featuring UNC Greensboro

    UNC Greensboro Information Technology Services had a strategic initiative to automate our Enterprise Event Management & Monitoring approach, and go "lights-out" in our Service Operation Center. This session will describe our objectives and the process to achieve them. The session will also provide a status update for our successful implementation & integration of Zabbix, PRTG, ServiceNow Event Management, and xMatters to provide 24x7x365 enterprise monitoring, while only requiring Service Operations staff to be physically present between 8am-5pm.
  • ServiceNow IT Operations vision to support digital transformation Recorded: Nov 5 2020 20 mins
    Brian Emerson of ServiceNow
    Digital transformation is affecting every industry and every organization must understand what is means to transform their businesses to support their customers/employees in new ways. In this session, we will discuss the impact digital transformation is having on IT Operations and how ServiceNow is investing to enable IT Operators with tools and technologies to be innovators for their organizations.
  • Operate high-performing services with visibility, security and AIOps Recorded: Oct 28 2020 19 mins
    Pablo Sarabia of USAA and Jeff Hausman of ServiceNow
    Featuring USAA

    Behind every workflow is ServiceGraph, CMDB for the digital enterprise. Learn how enterprises identify and resolve operational issues by proactively leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive an integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.
  • How a Healthy CMDB helps you deliver great service quality Recorded: Oct 20 2020 56 mins
    Richard Brounstein, Solution Architect, ITOM, Lisa Wolfe, Senior product Marketing Manager, ITOM
    ServiceNow CMDB and Event Management enables you to:

    Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts
    Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them
    Correlate events using service maps in the CMDB to determine business service health
Operate high performing services with visibility, security, and AIOps​
Drive intelligent, secure, cost-effective operations. Deliver high-performing services with AIOps. Boost visibility across operations and improve risk management while reducing cost and vulnerabilities.

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  • Title: Moving Beyond ITOM and AIOps to Achieve a More Comprehensive IT Stance
  • Live at: May 27 2020 3:00 pm
  • Presented by: Don Baker, Gerard Berthet
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