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IT resilience and AIOps in action

In this session, you will see what ServiceNow means by resilient IT and AIOps—where issues are proactively detected and prevented before users notice them, enriched with observability and change data to radically reduce Root Cause Analysis times. Join us to see the true power of AIOps in this demo.
Recorded Sep 3 2020 18 mins
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Presented by
Ben Yukich, ServiceNow
Presentation preview: IT resilience and AIOps in action

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  • Getting off the AIOps launch pad by eliminating four common struggles Feb 25 2021 4:00 pm UTC 52 mins
    Matt Gowarty, senior product marketing manager, IT Operations Management, ServiceNow
    In your bid to advance your organization’s IT operations maturity, turning to AIOps is a good idea—if done right. There is a disconnect between what some AIOps vendors say they can deliver versus what is delivered.

    Join us for this exclusive webinar where the experts will talk about these four common misconceptions and mistakes surrounding AIOps implementation:

    -The cost of data scientists and customization
    -Limited understanding of IT telemetry data
    -Lack of business service context
    -No ability to take integrated actions

    Learn how you can predict issues before they happen, prevent impact on your end-users, and automate remediation with cross-team workflows. Make proactive operations a reality with ServiceNow.

    Featured Speaker:
    Matt Gowarty, senior product marketing manager, IT Operations Management, ServiceNow
  • Deliver modern operations for DevOps and SRE teams Feb 9 2021 4:00 pm UTC 59 mins
    Tameem Hourani of RapDev and Usman Sindhu, Max Aronin, and Danny Smith of ServiceNow
    Elastic and modern architectures have changed the speed of product development. While development teams focus on speed and delivering features on time, the operations team has a lot of complexity to manage – all without sacrificing service reliability. That’s why companies are increasingly adopting the Site Reliability Engineering (SRE) approach to operations.

    Join this insightful webinar to hear how you can:

    -Onboard distributed teams and register their microservices in seconds
    -Predict failures faster by connecting to the observability data
    -Automate incident response workflows to respond in real-time

    Featured speakers:
    -Tameem Hourani, Principal, RapDev
    -Usman Sindhu, Director Product Marketing, ServiceNow
    -Max Aronin, Director Solution Consulting, ServiceNow
    -Danny Smith, Emerging Solutions Senior Advisory Architect, ServiceNow
  • Breaking down the siloed web of legacy IT tools with ServiceNow ITOM Health Feb 4 2021 4:00 pm UTC 53 mins
    Don Baker, Gerard Berthet, and Nick Ryan of ServiceNow
    As an IT leader, you’re facing pressure to be more effective in addressing incidents and outages, but legacy IT management tools and point solutions stand in your way of progress. Without the proper visibility, your mean time to resolution (MTTR) is slow and you’re not consistently hitting the KPIs the business demands.

    Join us as we discuss effective methods for IT operations to support business velocity and remain competitive—becoming a true partner to the business. You’ll get insights on improving service availability by consolidating data into a single system of action, as we discuss:

    -Harnessing AIOps for actionable alerts—reducing event noise by 99%
    -Eliminating silos by aggregating monitoring tools into a single system of action
    -Identifying issues faster and reducing MTTR—empowering your IT team as a better partner to the business

    Featured speakers:
    Don Baker, Senior Competitive Intelligence Manager, ServiceNow
    Gerard Berthet, Senior Product Manager, ServiceNow
    Nick Ryan, Senior Advisory Solution Architect, ServiceNow
  • Introducing new Service Graph Connectors Jan 27 2021 4:00 pm UTC 52 mins
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    As your organization accelerates digital transformation efforts, you need a consistent, data-driven approach to managing the entire digital lifecycle and breaking down data silos across different organizations.

    Join this webinar in which we’ll introduce Service Graph Connectors, taking the Service Graph system of record and the CMDB one step further. You’ll learn how these new integrations can help you:

    -See high-value business outcomes for your organization
    -Bring third-party data correctly and quickly into the CMDB/Service Graph
    -Achieve better CMDB health and better time to value—all with low risk to your organization

    Featured speakers:
    Jessa Lyders, director, IT workflow products, ServiceNow
    Utpal Thakrar, senior principal product manager CMDB, ServiceNow
    Navin Sharma, head of product CMDB, ServiceNow
  • Albertsons Maximizes Outcomes and Value with a Service-Aware CMDB Recorded: Jan 20 2021 61 mins
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    Join Albertsons, ConfigureTek and ServiceNow to:

    See how a service-aware CMDB is key to achieving significant value
    Learn how discovery and service mapping provide a foundation for automating key IT and business processes
    Hear a real-world use case on how mapping the relationships between IT infrastructure, applications, and services is critical to business success
  • How Expedia Group improved Discovery and CMDB by exposing logs Recorded: Dec 17 2020 57 mins
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    Join us for this webinar and hear about Expedia Group’s use case. Their IT Service Management Lead will shed light on how to extract key success and error data – make it available for easier viewing and analysis. Learn how you can adapt these best practices in your own environment.
  • How Husqvarna moved to One IT with ServiceNow Recorded: Dec 9 2020 54 mins
    Johan Glad Hübsch, Husqvarna; Kristen Hoyt & Lisa Wolfe, ServiceNow
    Learn how Husqvarna moved to One IT to keep workflows productive, efficient and resilient.

    Join our webinar with Husqvarna for use case insights on how the company effectively modernized its service delivery with ServiceNow®. You’ll learn how you can help your organization:

    · Drive down costs while swiftly resolving issues
    · Scale IT intelligently to support changing employee needs and business goals
    · Deliver more resilient and compelling experiences from anywhere to anyone
  • Make your IT operations resilient and service-aware Recorded: Dec 1 2020 46 mins
    Alex Margarit & Thangavel Viswam, ServiceNow
    IT operations is the engine that drives service reliability and resilience. By leveraging the combined power of ServiceNow IT Operations Management (ITOM) and ServiceNow IT Service Management (ITSM), we’ve put our own IT operations engine into high gear–and we continue to move faster and faster.

    Alex Margarit, Enterprises Sales Specialist ITX, ServiceNow interviews Thangavel Viswam, Director, IT Operations, ServiceNow on how our IT teams are utilizing our own product and delivering optimal results. Alex and Thangavel will discuss:

    • How each of our IT departments interacts with their customers – ServiceNow employees
    • What has been done to reduce service outages
    • Decreasing Mean time to resolution (MTTR)
    • Giving time back to employees with proactive response with the use of event management
    • The development of intelligence that automates self-healing
  • Automate IT service delivery and eliminate outages Recorded: Nov 18 2020 51 mins
    Kristen Hoyt & Chad Corriveau, ServiceNow
    Your IT organization has been challenged to support recent changes impacting your customers and workforce. And some of these changes–like remote workforce–are likely here to stay. By harnessing the power of a single platform for IT services and operations, you can keep employees productive, maintain service resiliency, and enable innovation. Without a solid foundation, IT can’t meet the future business demands where speed and agility are everything. Join ServiceNow to learn how you can modernize service delivery by:

    · Driving down costs while swiftly resolving issues
    · Scaling IT intelligently to support changing employee needs and business goals
    · Delivering more resilient and compelling experiences from anywhere to anyone
  • UNCG's journey to automated "lights out" event management & on-call integration Recorded: Nov 10 2020 28 mins
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    Featuring UNC Greensboro

    UNC Greensboro Information Technology Services had a strategic initiative to automate our Enterprise Event Management & Monitoring approach, and go "lights-out" in our Service Operation Center. This session will describe our objectives and the process to achieve them. The session will also provide a status update for our successful implementation & integration of Zabbix, PRTG, ServiceNow Event Management, and xMatters to provide 24x7x365 enterprise monitoring, while only requiring Service Operations staff to be physically present between 8am-5pm.
  • ServiceNow IT Operations vision to support digital transformation Recorded: Nov 5 2020 20 mins
    Brian Emerson of ServiceNow
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    Pablo Sarabia of USAA and Jeff Hausman of ServiceNow
    Featuring USAA

    Behind every workflow is ServiceGraph, CMDB for the digital enterprise. Learn how enterprises identify and resolve operational issues by proactively leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive an integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.
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    Join our webinar. Learn how you can get the visibility and improved service health you need to:

    Eliminate service incidents via automation and advanced analytics
    Increase employee productivity by providing reliable service
    Improve customer satisfaction by fixing issues proactively

    Featured speakers:
    director product marketing, ITOM and CMDB, ServiceNow
    Dror Mann, director product management, ITOM, Loom Systems
    Ben Yukich, principal solution architect, ServiceNow
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    -Remove legacy tools and modernize your IT services with a single cloud solution
    -Transition from a reactive fire-fighting mode to a proactive service model with AI and ML
    -Elevate the perception of IT from a cost center to a technology leader
  • Recipes to creating modern IT operations Recorded: Sep 29 2020 55 mins
    Juergen Knecht, Usman Sindhu, Tam Ayers, and Kristen Hoyt
    Using intelligence and automation can help you ensure resilience for your critical business operations—supporting both your customers and workforce. Join us to hear the real-world benefits Ferguson Enterprises has seen on its digital transformation journey.

    Ferguson is the largest distributor of plumbing supplies in the U.S. By modernizing, this innovative company helped create efficient IT Operations that’s responsive to both customers’ and employees’ needs. Learn how in our webinar on:

    -Scaling IT operations to meet the needs of a dynamic business environment
    -Laying the foundation of a modern incident and change management
    -Tying service management to operations gaining complete visibility of infrastructure changes
    -Uplifting operational intelligence with modern event management
  • Finastra best practices: Fast and efficient IT response to vulnerabilities Recorded: Sep 22 2020 48 mins
    Gary Collins, Matt Gowarty, and Natasha Gupta
    Delays between your SecOps and IT Operations teams increase your vulnerability risk for being breached. Join us to learn how intelligent workflows and automated team collaboration can:

    -Offer immediate visibility into your vulnerability risks and critical vulnerabilities
    -Reduce breach risk with automated data transfer and vulnerability prioritization
    -Speed time to patch and resolution across your teams
  • CIO Priorities: Unlocking value on your digital transformation journey Recorded: Sep 15 2020 57 mins
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    - Recent CIO research findings on their key priorities
    - Customer benefits realized at every stage of value generation
    - Customer examples with proof points
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  • Orlando Release Broadcast ITOM Spotlight Recorded: Sep 10 2020 28 mins
    Accenture and Sanford Health
    ServiceNow® is proud to introduce and walk you through the Now Platform® Orlando release with Now Intelligence®.

    This Spotlight features new functionality from IT Operations Management/Configuration Management Database
  • How Husqvarna Moved to One IT with ServiceNow Recorded: Sep 3 2020 55 mins
    Johan Glad Hübsch, Husqvarna; Kristen Hoyt & Lisa Wolfe, ServiceNow
    Learn how Husqvarna moved to One IT to keep workflows productive, efficient and resilient.

    Join our webinar with Husqvarna for use case insights on how the company effectively modernized its service delivery with ServiceNow®. You’ll learn how you can help your organization:

    · Drive down costs while swiftly resolving issues
    · Scale IT intelligently to support changing employee needs and business goals
    · Deliver more resilient and compelling experiences from anywhere to anyone
Operate high performing services with visibility, security, and AIOps​
Drive intelligent, secure, cost-effective operations. Deliver high-performing services with AIOps. Boost visibility across operations and improve risk management while reducing cost and vulnerabilities.

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  • Live at: Sep 3 2020 5:00 pm
  • Presented by: Ben Yukich, ServiceNow
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