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Recipes to creating modern IT operations

Using intelligence and automation can help you ensure resilience for your critical business operations—supporting both your customers and workforce. Join us to hear the real-world benefits Ferguson Enterprises has seen on its digital transformation journey.

Ferguson is the largest distributor of plumbing supplies in the U.S. By modernizing, this innovative company helped create efficient IT Operations that’s responsive to both customers’ and employees’ needs. Learn how in our webinar on:

-Scaling IT operations to meet the needs of a dynamic business environment
-Laying the foundation of a modern incident and change management
-Tying service management to operations gaining complete visibility of infrastructure changes
-Uplifting operational intelligence with modern event management
Recorded Sep 29 2020 55 mins
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Presented by
Juergen Knecht, Usman Sindhu, Tam Ayers, and Kristen Hoyt
Presentation preview: Recipes to creating modern IT operations

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  • UNCG's journey to automated "lights out" event management & on-call integration Nov 10 2020 4:00 pm UTC 28 mins
    Nick Young of UNC Greensboro
    Featuring UNC Greensboro

    UNC Greensboro Information Technology Services had a strategic initiative to automate our Enterprise Event Management & Monitoring approach, and go "lights-out" in our Service Operation Center. This session will describe our objectives and the process to achieve them. The session will also provide a status update for our successful implementation & integration of Zabbix, PRTG, ServiceNow Event Management, and xMatters to provide 24x7x365 enterprise monitoring, while only requiring Service Operations staff to be physically present between 8am-5pm.
  • ServiceNow IT Operations vision to support digital transformation Nov 5 2020 4:00 pm UTC 20 mins
    Brian Emerson of ServiceNow
    Digital transformation is affecting every industry and every organization must understand what is means to transform their businesses to support their customers/employees in new ways. In this session, we will discuss the impact digital transformation is having on IT Operations and how ServiceNow is investing to enable IT Operators with tools and technologies to be innovators for their organizations.
  • Operate high-performing services with visibility, security and AIOps Oct 28 2020 3:00 pm UTC 19 mins
    Pablo Sarabia of USAA and Jeff Hausman of ServiceNow
    Featuring USAA

    Behind every workflow is ServiceGraph, CMDB for the digital enterprise. Learn how enterprises identify and resolve operational issues by proactively leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive an integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.
  • How a Healthy CMDB helps you deliver great service quality Oct 20 2020 3:00 pm UTC 56 mins
    Richard Brounstein, Solution Architect, ITOM, Lisa Wolfe, Senior product Marketing Manager, ITOM
    ServiceNow CMDB and Event Management enables you to:

    Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts
    Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them
    Correlate events using service maps in the CMDB to determine business service health
  • AIOps: Predict and prevent outages proactively Recorded: Oct 15 2020 39 mins
    Lisa Wolfe, ServiceNow; Dror Mann, Loom Systems; Ben Yukich, ServiceNow
    In today’s world of dispersed teams, preventing service slowdowns and service interruptions is essential for keeping mission-critical services running.

    AIOps provides your solution—enabling your IT operations management system to solve issues proactively before users are even aware of them. After all, with more and more organizations prioritizing a mobile-first approach, “silent usability” issues can go unnoticed—prompting customers to switch service providers.

    Join our webinar. Learn how you can get the visibility and improved service health you need to:

    Eliminate service incidents via automation and advanced analytics
    Increase employee productivity by providing reliable service
    Improve customer satisfaction by fixing issues proactively

    Featured speakers:
    director product marketing, ITOM and CMDB, ServiceNow
    Dror Mann, director product management, ITOM, Loom Systems
    Ben Yukich, principal solution architect, ServiceNow
  • See how ITSM and ITOM gives you visibility across your enterprise Recorded: Oct 7 2020 47 mins
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    Ready to see how a single cloud platform can help reduce costs, while still delivering resilient and compelling service experiences? Join us for a live demo of what IT Service Management and IT Operations Management can do together to help transform your business.

    You’ll learn how the Now Platform combined with ITSM and ITOM services empowers your IT team to:

    -Remove legacy tools and modernize your IT services with a single cloud solution
    -Transition from a reactive fire-fighting mode to a proactive service model with AI and ML
    -Elevate the perception of IT from a cost center to a technology leader
  • Recipes to creating modern IT operations Recorded: Sep 29 2020 55 mins
    Juergen Knecht, Usman Sindhu, Tam Ayers, and Kristen Hoyt
    Using intelligence and automation can help you ensure resilience for your critical business operations—supporting both your customers and workforce. Join us to hear the real-world benefits Ferguson Enterprises has seen on its digital transformation journey.

    Ferguson is the largest distributor of plumbing supplies in the U.S. By modernizing, this innovative company helped create efficient IT Operations that’s responsive to both customers’ and employees’ needs. Learn how in our webinar on:

    -Scaling IT operations to meet the needs of a dynamic business environment
    -Laying the foundation of a modern incident and change management
    -Tying service management to operations gaining complete visibility of infrastructure changes
    -Uplifting operational intelligence with modern event management
  • Finastra best practices: Fast and efficient IT response to vulnerabilities Recorded: Sep 22 2020 48 mins
    Gary Collins, Matt Gowarty, and Natasha Gupta
    Delays between your SecOps and IT Operations teams increase your vulnerability risk for being breached. Join us to learn how intelligent workflows and automated team collaboration can:

    -Offer immediate visibility into your vulnerability risks and critical vulnerabilities
    -Reduce breach risk with automated data transfer and vulnerability prioritization
    -Speed time to patch and resolution across your teams
  • CIO Priorities: Unlocking value on your digital transformation journey Recorded: Sep 15 2020 57 mins
    Gio Bocao, Director IT; Tushita Hariharan, UX Researcher; Usman Sindhu, Director, Product Marketing, ServiceNow
    Register for our webinar to learn how ServiceNow® customers are unlocking value at every stage and opening doors for innovation. You’ll hear:

    - Recent CIO research findings on their key priorities
    - Customer benefits realized at every stage of value generation
    - Customer examples with proof points
    - A roadmap for success in digital transformation
  • Orlando Release Broadcast ITOM Spotlight Recorded: Sep 10 2020 28 mins
    Accenture and Sanford Health
    ServiceNow® is proud to introduce and walk you through the Now Platform® Orlando release with Now Intelligence®.

    This Spotlight features new functionality from IT Operations Management/Configuration Management Database
  • How Husqvarna Moved to One IT with ServiceNow Recorded: Sep 3 2020 55 mins
    Johan Glad Hübsch, Husqvarna; Kristen Hoyt & Lisa Wolfe, ServiceNow
    Learn how Husqvarna moved to One IT to keep workflows productive, efficient and resilient.

    Join our webinar with Husqvarna for use case insights on how the company effectively modernized its service delivery with ServiceNow®. You’ll learn how you can help your organization:

    · Drive down costs while swiftly resolving issues
    · Scale IT intelligently to support changing employee needs and business goals
    · Deliver more resilient and compelling experiences from anywhere to anyone
  • Transform IT Operations with Visibility and AIOps Recorded: Sep 3 2020 55 mins
    Christopher Brown, Accenture; Glen Kaminski & Lisa Wolfe, ServiceNow
    When business service degrades, organizations must move quickly—a problem only exacerbated by the use of legacy IT. Sorting through thousands of events coming from siloed monitoring systems can take up to a full day when every minute matters.

    It’s not the fault of your IT operations team that they can’t meet every SLA to the business. It’s simply impossible to stay on top of everything across your environment while making do with slow manual tools. The necessary visibility isn’t there.

    Deploying artificial intelligence for IT operations (AIOps) is your answer, unlocking the robust business health services enterprises require today—empowering your IT team to be a better partner to the business.

    Join experts from Accenture and ServiceNow® to learn how you can:

    • Improve on performance metrics such as MTTR
    • Step up to end-to-end visibility across your IT estate
    • Automate manual tasks related to service visibility—reducing event noise and allowing your team to prioritize your most critical issues
  • Digitizing your Services: Common Service Data Model Recorded: Sep 3 2020 58 mins
    Mark Bodman, ServiceNow; Sarah Reinhart, Accenture
    The Common Services Data Model (CSDM) is our recommended set of standard service definitions for our customers and integration partners, providing a common framework.

    Register now for valuable insights in the concluding webinar of our three-part series. You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage by:
    • Gaining an introduction to the CSDM framework
    • Using the CSDM to digitize your services
    • Accenture best practices for digitizing services using the CSDM framework with the CMDB
  • IT resilience and AIOps in action Recorded: Sep 3 2020 18 mins
    Ben Yukich, ServiceNow
    In this session, you will see what ServiceNow means by resilient IT and AIOps—where issues are proactively detected and prevented before users notice them, enriched with observability and change data to radically reduce Root Cause Analysis times. Join us to see the true power of AIOps in this demo.
  • Operate resilient services with visibility, security and AIOps​ Recorded: Sep 3 2020 19 mins
    Jeff Hausman, ServiceNow; Pablo Sarabia, USAA
    Learn how enterprises predict, prevent and resolve operational issues by leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive a resilient integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.

    Presented by:
    Jeff Hausman, VP & GM – ITOM, Security & CMDB, ServiceNow
    Pablo Sarabia, DevSecOps Enterprise Architect, USAA
  • Make Your IT Operations Resilient and Service-Aware Recorded: Sep 2 2020 47 mins
    Alex Margarit & Thangavel Viswam, ServiceNow
    IT operations is the engine that drives service reliability and resilience. By leveraging the combined power of ServiceNow IT Operations Management (ITOM) and ServiceNow IT Service Management (ITSM), we’ve put our own IT operations engine into high gear–and we continue to move faster and faster.

    Alex Margarit, Enterprises Sales Specialist ITX, ServiceNow interviews Thangavel Viswam, Director, IT Operations, ServiceNow on how our IT teams are utilizing our own product and delivering optimal results. Alex and Thangavel will discuss:

    • How each of our IT departments interacts with their customers – ServiceNow employees
    • What has been done to reduce service outages
    • Decreasing Mean time to resolution (MTTR)
    • Giving time back to employees with proactive response with the use of event management
    • The development of intelligence that automates self-healing
  • H&R Block Achieves Resilience with AIOps Recorded: Sep 2 2020 56 mins
    John Shores, H&R Block; Usman Sindhu, ServiceNow
    Digital business services need to run on modern infrastructure. For your IT Operations, it’s crucial to keep these services performing as well as have the ability to resolve disruptions quickly and efficiently – we call this resilience. A necessary phase of your AIOps journey incorporates service-aware event management that extracts data from your infrastructure in order to understand business service performance.

    Join this webinar as H&R Block shares insights into the four critical steps of this first phase:
    • Step 1: Organize data from your event monitoring sources to understand service degradation
    • Step 2: Utilize event management to reduce event noise
    • Step 3: Reduce mean time to resolution (MTTR)
    • Step 4: Drive remediation from the same place you take alert action

    Leveraging AIOps best practices to achieve resilience business services is key to your IT Operations.
  • CMDB best practices Recorded: Sep 2 2020 54 mins
    Joe Corpion, Glen Kaminski & Lisa Wolfe, ServiceNow
    The CMDB offers a single system of record for gauging how IT service issues or outages affect the business, ensuring your software licenses are compliant, and more. It’s your view into the true operational state and resilience across your IT environment.

    At ServiceNow®, we use the CMDB as the foundation for digital transformation. Join us for Part Two of our three-part CMDB series as our Now on Now experts share:
    • Best practices to follow for deploying a healthy CMDB
    • How to use the CMDB for driving risk assessments, performing impact analysis
    • A comprehensive walkthrough of our CMDB demo
  • IT resilience and AIOps in action Recorded: Sep 2 2020 18 mins
    Ben Yukich, ServiceNow
    In this session, you will see what ServiceNow means by resilient IT and AIOps—where issues are proactively detected and prevented before users notice them, enriched with observability and change data to radically reduce Root Cause Analysis times. Join us to see the true power of AIOps in this demo.
  • Operate resilient services with visibility, security and AIOps​ Recorded: Sep 2 2020 19 mins
    Jeff Hausman, ServiceNow; Pablo Sarabia, USAA
    Learn how enterprises predict, prevent and resolve operational issues by leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive a resilient integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.
Operate high performing services with visibility, security, and AIOps​
Drive intelligent, secure, cost-effective operations. Deliver high-performing services with AIOps. Boost visibility across operations and improve risk management while reducing cost and vulnerabilities.

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  • Title: Recipes to creating modern IT operations
  • Live at: Sep 29 2020 3:00 pm
  • Presented by: Juergen Knecht, Usman Sindhu, Tam Ayers, and Kristen Hoyt
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