Make your IT operations resilient and service-aware

IT operations is the engine that drives service reliability and resilience. By leveraging the combined power of ServiceNow IT Operations Management (ITOM) and ServiceNow IT Service Management (ITSM), we’ve put our own IT operations engine into high gear–and we continue to move faster and faster. Alex Margarit, Enterprises Sales Specialist ITX, ServiceNow interviews Thangavel Viswam, Director, IT Operations, ServiceNow on how our IT teams are utilizing our own product and delivering optimal results. Alex and Thangavel will discuss: • How each of our IT departments interacts with their customers – ServiceNow employees • What has been done to reduce service outages • Decreasing Mean time to resolution (MTTR) • Giving time back to employees with proactive response with the use of event management • The development of intelligence that automates self-healing