Albertsons Maximizes Outcomes and Value with a Service-Aware CMDB

Join us for this webinar and hear about Expedia Group’s use case. Their IT Service Management Lead will shed light on how to extract key success and error data – make it available for easier viewing and analysis. Learn how you can adapt these best practices in your own environment.

Learn how Husqvarna moved to One IT to keep workflows productive, efficient and resilient.

Join our webinar with Husqvarna for use case insights on how the company effectively modernized its service delivery with ServiceNow®. You’ll learn how you can help your organization:

· Drive down costs while swiftly resolving issues
· Scale IT intelligently to support changing employee needs and business goals
· Deliver more resilient and compelling experiences from anywhere to anyone

IT operations is the engine that drives service reliability and resilience. By leveraging the combined power of ServiceNow IT Operations Management (ITOM) and ServiceNow IT Service Management (ITSM), we’ve put our own IT operations engine into high gear–and we continue to move faster and faster.

Alex Margarit, Enterprises Sales Specialist ITX, ServiceNow interviews Thangavel Viswam, Director, IT Operations, ServiceNow on how our IT teams are utilizing our own product and delivering optimal results. Alex and Thangavel will discuss:

• How each of our IT departments interacts with their customers – ServiceNow employees
• What has been done to reduce service outages
• Decreasing Mean time to resolution (MTTR)
• Giving time back to employees with proactive response with the use of event management
• The development of intelligence that automates self-healing

Your IT organization has been challenged to support recent changes impacting your customers and workforce. And some of these changes–like remote workforce–are likely here to stay. By harnessing the power of a single platform for IT services and operations, you can keep employees productive, maintain service resiliency, and enable innovation. Without a solid foundation, IT can’t meet the future business demands where speed and agility are everything. Join ServiceNow to learn how you can modernize service delivery by:

· Driving down costs while swiftly resolving issues
· Scaling IT intelligently to support changing employee needs and business goals
· Delivering more resilient and compelling experiences from anywhere to anyone

Featuring UNC Greensboro

UNC Greensboro Information Technology Services had a strategic initiative to automate our Enterprise Event Management & Monitoring approach, and go "lights-out" in our Service Operation Center. This session will describe our objectives and the process to achieve them. The session will also provide a status update for our successful implementation & integration of Zabbix, PRTG, ServiceNow Event Management, and xMatters to provide 24x7x365 enterprise monitoring, while only requiring Service Operations staff to be physically present between 8am-5pm.

Digital transformation is affecting every industry and every organization must understand what is means to transform their businesses to support their customers/employees in new ways. In this session, we will discuss the impact digital transformation is having on IT Operations and how ServiceNow is investing to enable IT Operators with tools and technologies to be innovators for their organizations.

Featuring USAA

Behind every workflow is ServiceGraph, CMDB for the digital enterprise. Learn how enterprises identify and resolve operational issues by proactively leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive an integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.

ServiceNow CMDB and Event Management enables you to:

Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts
Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them
Correlate events using service maps in the CMDB to determine business service health

In today’s world of dispersed teams, preventing service slowdowns and service interruptions is essential for keeping mission-critical services running.

AIOps provides your solution—enabling your IT operations management system to solve issues proactively before users are even aware of them. After all, with more and more organizations prioritizing a mobile-first approach, “silent usability” issues can go unnoticed—prompting customers to switch service providers.

Join our webinar. Learn how you can get the visibility and improved service health you need to:

Eliminate service incidents via automation and advanced analytics
Increase employee productivity by providing reliable service
Improve customer satisfaction by fixing issues proactively

Featured speakers:
director product marketing, ITOM and CMDB, ServiceNow
Dror Mann, director product management, ITOM, Loom Systems
Ben Yukich, principal solution architect, ServiceNow

Ready to see how a single cloud platform can help reduce costs, while still delivering resilient and compelling service experiences? Join us for a live demo of what IT Service Management and IT Operations Management can do together to help transform your business.

You’ll learn how the Now Platform combined with ITSM and ITOM services empowers your IT team to:

-Remove legacy tools and modernize your IT services with a single cloud solution
-Transition from a reactive fire-fighting mode to a proactive service model with AI and ML
-Elevate the perception of IT from a cost center to a technology leader

Using intelligence and automation can help you ensure resilience for your critical business operations—supporting both your customers and workforce. Join us to hear the real-world benefits Ferguson Enterprises has seen on its digital transformation journey.

Ferguson is the largest distributor of plumbing supplies in the U.S. By modernizing, this innovative company helped create efficient IT Operations that’s responsive to both customers’ and employees’ needs. Learn how in our webinar on:

-Scaling IT operations to meet the needs of a dynamic business environment
-Laying the foundation of a modern incident and change management
-Tying service management to operations gaining complete visibility of infrastructure changes
-Uplifting operational intelligence with modern event management

Delays between your SecOps and IT Operations teams increase your vulnerability risk for being breached. Join us to learn how intelligent workflows and automated team collaboration can:

-Offer immediate visibility into your vulnerability risks and critical vulnerabilities
-Reduce breach risk with automated data transfer and vulnerability prioritization
-Speed time to patch and resolution across your teams

Register for our webinar to learn how ServiceNow® customers are unlocking value at every stage and opening doors for innovation. You’ll hear:

- Recent CIO research findings on their key priorities
- Customer benefits realized at every stage of value generation
- Customer examples with proof points
- A roadmap for success in digital transformation

ServiceNow® is proud to introduce and walk you through the Now Platform® Orlando release with Now Intelligence®.

This Spotlight features new functionality from IT Operations Management/Configuration Management Database

Learn how Husqvarna moved to One IT to keep workflows productive, efficient and resilient.

Join our webinar with Husqvarna for use case insights on how the company effectively modernized its service delivery with ServiceNow®. You’ll learn how you can help your organization:

· Drive down costs while swiftly resolving issues
· Scale IT intelligently to support changing employee needs and business goals
· Deliver more resilient and compelling experiences from anywhere to anyone

When business service degrades, organizations must move quickly—a problem only exacerbated by the use of legacy IT. Sorting through thousands of events coming from siloed monitoring systems can take up to a full day when every minute matters.

It’s not the fault of your IT operations team that they can’t meet every SLA to the business. It’s simply impossible to stay on top of everything across your environment while making do with slow manual tools. The necessary visibility isn’t there.

Deploying artificial intelligence for IT operations (AIOps) is your answer, unlocking the robust business health services enterprises require today—empowering your IT team to be a better partner to the business.

Join experts from Accenture and ServiceNow® to learn how you can:

• Improve on performance metrics such as MTTR
• Step up to end-to-end visibility across your IT estate
• Automate manual tasks related to service visibility—reducing event noise and allowing your team to prioritize your most critical issues

The Common Services Data Model (CSDM) is our recommended set of standard service definitions for our customers and integration partners, providing a common framework.

Register now for valuable insights in the concluding webinar of our three-part series. You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage by:
• Gaining an introduction to the CSDM framework
• Using the CSDM to digitize your services
• Accenture best practices for digitizing services using the CSDM framework with the CMDB

In this session, you will see what ServiceNow means by resilient IT and AIOps—where issues are proactively detected and prevented before users notice them, enriched with observability and change data to radically reduce Root Cause Analysis times. Join us to see the true power of AIOps in this demo.

Learn how enterprises predict, prevent and resolve operational issues by leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive a resilient integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.

Presented by:
Jeff Hausman, VP & GM – ITOM, Security & CMDB, ServiceNow
Pablo Sarabia, DevSecOps Enterprise Architect, USAA