Breaking down the siloed web of legacy IT tools with ServiceNow ITOM Health

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Presented by

Don Baker, Gerard Berthet, and Nick Ryan of ServiceNow

About this talk

As an IT leader, you’re facing pressure to be more effective in addressing incidents and outages, but legacy IT management tools and point solutions stand in your way of progress. Without the proper visibility, your mean time to resolution (MTTR) is slow and you’re not consistently hitting the KPIs the business demands. Join us as we discuss effective methods for IT operations to support business velocity and remain competitive—becoming a true partner to the business. You’ll get insights on improving service availability by consolidating data into a single system of action, as we discuss: -Harnessing AIOps for actionable alerts—reducing event noise by 99% -Eliminating silos by aggregating monitoring tools into a single system of action -Identifying issues faster and reducing MTTR—empowering your IT team as a better partner to the business Featured speakers: Don Baker, Senior Competitive Intelligence Manager, ServiceNow Gerard Berthet, Senior Product Manager, ServiceNow Nick Ryan, Senior Advisory Solution Architect, ServiceNow
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