Getting off the AIOps launch pad by eliminating four common struggles

Part One: A successful CMDB deployment in five essential steps

Having a healthy CMDB is key to IT resilience, and there are five steps to deploying it. Join the first of our three-part series on maintaining your CMDB as a trusted source and learning the essential role it plays in your organization’s resilience.

In Part One, you’ll learn how to master the CI identification process to handle multiple data sources feeding the CMDB and understand how to create identification rules with priority and related CIs.

You’ll also learn:
• Why digital transformations fail and how a service-aware CMDB can help
• The five essential steps to deploying a CMDB successfully
• How AIOps helps prevent business service slowdowns and outages
• How to master the CI identification process

Learn how enterprises predict, prevent and resolve operational issues by leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive a resilient integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.

Presented by:
Jeff Hausman, VP & GM – ITOM, Security & CMDB, ServiceNow
Pablo Sarabia, DevSecOps Enterprise Architect, USAA

Register for our webinar to learn how ServiceNow® customers are unlocking value at every stage and opening doors for innovation. You’ll hear:

- Recent CIO research findings on their key priorities
- Customer benefits realized at every stage of value generation
- Customer examples with proof points
- A roadmap for success in digital transformation

Join us for this customer webinar where you’ll hear the Sleep Number story. Learn how they reduced outages due to certificate expirations.

Great customer experience relies on digital services. If your digital services suffer from frequent outages, they can have a costly impact to your business—including the loss of revenue, decreased customer satisfaction, and a negative brand reputation

Don’t let this happen to you. Join the webinar to learn how you can unite IT and security teams to stay ahead of issues caused by certificate expirations. You’ll also learn about:

-The best ways to unite discovery and security processes
-Getting rid of manual processes, automate certificate inventory management and renewal workflows
-Monitoring the certificate lifecycle


Featured Speakers:
Tate Roth, ServiceNow Administrator, Sleep Number
Mike Ramberg, IT Services Manager, Sleep Number
Sree Subramanium, director, product management, ServiceNow
Usman Sindhu, director, product marketing, ServiceNow

In this session, you will see what ServiceNow means by resilient IT and AIOps—where issues are proactively detected and prevented before users notice them, enriched with observability and change data to radically reduce Root Cause Analysis times. Join us to see the true power of AIOps in this demo.

In your bid to advance your organization’s IT operations maturity, turning to AIOps is a good idea—if done right. There is a disconnect between what some AIOps vendors say they can deliver versus what is delivered.

Join us for this exclusive webinar where the experts will talk about these four common misconceptions and mistakes surrounding AIOps implementation:

-The cost of data scientists and customization
-Limited understanding of IT telemetry data
-Lack of business service context
-No ability to take integrated actions

Learn how you can predict issues before they happen, prevent impact on your end-users, and automate remediation with cross-team workflows. Make proactive operations a reality with ServiceNow.


Featured Speaker:
Matt Gowarty, Senior Product Marketing Manager, IT Operations Management, ServiceNow

When business service degrades, organizations must move quickly—a problem only exacerbated by the use of legacy IT. Sorting through thousands of events coming from siloed monitoring systems can take up to a full day when every minute matters.

It’s not the fault of your IT operations team that they can’t meet every SLA to the business. It’s simply impossible to stay on top of everything across your environment while making do with slow manual tools. The necessary visibility isn’t there.

Deploying artificial intelligence for IT operations (AIOps) is your answer, unlocking the robust business health services enterprises require today—empowering your IT team to be a better partner to the business.

Join experts from Accenture and ServiceNow® to learn how you can:

• Improve on performance metrics such as MTTR
• Step up to end-to-end visibility across your IT estate
• Automate manual tasks related to service visibility—reducing event noise and allowing your team to prioritize your most critical issues

Ready to see how a single cloud platform can help reduce costs, while still delivering resilient and compelling service experiences? Join us for a live demo of what IT Service Management and IT Operations Management can do together to help transform your business.

You’ll learn how the Now Platform combined with ITSM and ITOM services empowers your IT team to:

-Remove legacy tools and modernize your IT services with a single cloud solution
-Transition from a reactive fire-fighting mode to a proactive service model with AI and ML
-Elevate the perception of IT from a cost center to a technology leader

Elastic and modern architectures have changed the speed of product development. While development teams focus on speed and delivering features on time, the operations team has a lot of complexity to manage – all without sacrificing service reliability. That’s why companies are increasingly adopting the Site Reliability Engineering (SRE) approach to operations.

Join this insightful webinar to hear how you can:

-Onboard distributed teams and register their microservices in seconds
-Predict failures faster by connecting to the observability data
-Automate incident response workflows to respond in real-time


Featured speakers:
-Tameem Hourani, Principal, RapDev
-Usman Sindhu, Director Product Marketing, ServiceNow
-Max Aronin, Director Solution Consulting, ServiceNow
-Danny Smith, Emerging Solutions Senior Advisory Architect, ServiceNow

As an IT leader, you’re facing pressure to be more effective in addressing incidents and outages, but legacy IT management tools and point solutions stand in your way of progress. Without the proper visibility, your mean time to resolution (MTTR) is slow and you’re not consistently hitting the KPIs the business demands.

Join us as we discuss effective methods for IT operations to support business velocity and remain competitive—becoming a true partner to the business. You’ll get insights on improving service availability by consolidating data into a single system of action, as we discuss:

-Harnessing AIOps for actionable alerts—reducing event noise by 99%
-Eliminating silos by aggregating monitoring tools into a single system of action
-Identifying issues faster and reducing MTTR—empowering your IT team as a better partner to the business


Featured speakers:
Don Baker, Senior Competitive Intelligence Manager, ServiceNow
Gerard Berthet, Senior Product Manager, ServiceNow
Nick Ryan, Senior Advisory Solution Architect, ServiceNow

As your organization accelerates digital transformation efforts, you need a consistent, data-driven approach to managing the entire digital lifecycle and breaking down data silos across different organizations.

Join this webinar in which we’ll introduce Service Graph Connectors, taking the Service Graph system of record and the CMDB one step further. You’ll learn how these new integrations can help you:

-See high-value business outcomes for your organization
-Bring third-party data correctly and quickly into the CMDB/Service Graph
-Achieve better CMDB health and better time to value—all with low risk to your organization


Featured speakers:
Jessa Lyders, director, IT workflow products, ServiceNow
Utpal Thakrar, senior principal product manager CMDB, ServiceNow
Navin Sharma, head of product CMDB, ServiceNow

Join Albertsons, ConfigureTek and ServiceNow to:

See how a service-aware CMDB is key to achieving significant value
Learn how discovery and service mapping provide a foundation for automating key IT and business processes
Hear a real-world use case on how mapping the relationships between IT infrastructure, applications, and services is critical to business success

Join us for this webinar and hear about Expedia Group’s use case. Their IT Service Management Lead will shed light on how to extract key success and error data – make it available for easier viewing and analysis. Learn how you can adapt these best practices in your own environment.

Learn how Husqvarna moved to One IT to keep workflows productive, efficient and resilient.

Join our webinar with Husqvarna for use case insights on how the company effectively modernized its service delivery with ServiceNow®. You’ll learn how you can help your organization:

· Drive down costs while swiftly resolving issues
· Scale IT intelligently to support changing employee needs and business goals
· Deliver more resilient and compelling experiences from anywhere to anyone

IT operations is the engine that drives service reliability and resilience. By leveraging the combined power of ServiceNow IT Operations Management (ITOM) and ServiceNow IT Service Management (ITSM), we’ve put our own IT operations engine into high gear–and we continue to move faster and faster.

Alex Margarit, Enterprises Sales Specialist ITX, ServiceNow interviews Thangavel Viswam, Director, IT Operations, ServiceNow on how our IT teams are utilizing our own product and delivering optimal results. Alex and Thangavel will discuss:

• How each of our IT departments interacts with their customers – ServiceNow employees
• What has been done to reduce service outages
• Decreasing Mean time to resolution (MTTR)
• Giving time back to employees with proactive response with the use of event management
• The development of intelligence that automates self-healing