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CIO Priorities: Unlocking value on your digital transformation journey

Register for our webinar to learn how ServiceNow® customers are unlocking value at every stage and opening doors for innovation. You’ll hear:

- Recent CIO research findings on their key priorities
- Customer benefits realized at every stage of value generation
- Customer examples with proof points
- A roadmap for success in digital transformation
Recorded Mar 18 2021 57 mins
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Presented by
Gio Bocao, Director IT, ServiceNow, Tushita Hariharan, UX Researcher, ServiceNow ,Usman Sindhu, Director, Product Marketing
Presentation preview: CIO Priorities: Unlocking value on your digital transformation journey

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  • Channel
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  • How a Healthy CMDB helps you deliver great service quality May 12 2021 3:00 pm UTC 56 mins
    Richard Brounstein, Solution Architect, ITOM, Lisa Wolfe, Senior product Marketing Manager, ITOM
    ServiceNow CMDB and Event Management enables you to:

    -Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts
    -Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them
    -Correlate events using service maps in the CMDB to determine business service health
  • AIOps: Predict and prevent outages proactively May 4 2021 3:00 pm UTC 39 mins
    Lisa Wolfe, ServiceNow; Dror Mann, Loom Systems; Ben Yukich, ServiceNow
    In today’s world of dispersed teams, preventing service slowdowns and service interruptions is essential for keeping mission-critical services running.

    AIOps provides your solution—enabling your IT operations management system to solve issues proactively before users are even aware of them. After all, with more and more organizations prioritizing a mobile-first approach, “silent usability” issues can go unnoticed—prompting customers to switch service providers.

    Join our webinar. Learn how you can get the visibility and improved service health you need to:
    -Eliminate service incidents via automation and advanced analytics
    -Increase employee productivity by providing reliable service
    -Improve customer satisfaction by fixing issues proactively

    Featured speakers:
    Lisa Wolfe, director product marketing, ITOM and CMDB, ServiceNow
    Dror Mann, director product management, ITOM, Loom Systems
    Ben Yukich, principal solution architect, ServiceNow
  • Now Book Club featuring CMDB Apr 29 2021 3:00 pm UTC 58 mins
    Steve Emerson, Navin Sharma, Richard Brounstein, and Matthew Duluk of ServiceNow
    With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. For IT to gain visibility, it faces the challenge of consolidating, maintaining, and understanding this complex data. The Configuration Management Database (CMDB) helps organizations better understand the IT environment particularly in the areas of business service impact analysis, asset management, compliance, and configuration management.

    ServiceNow’s first Now Book Club featured the eBook “Configuration Management and CMDB for Dummies.” During this lively discussion, industry leaders, experts and peers gathered for a lively discussion on how the design of your CMDB can impact top IT challenges.

    Key topics featured:
    -Why building your team is as critical as creating a plan
    -Avoiding service outages with incident and change management
    -Critical design components of building a healthy and trusted CMDB
    -10 milestones to achieve in your configuration management journey
  • CIO priorities for 2021: Enabling agility at the face of change Apr 21 2021 3:00 pm UTC 55 mins
    Khalid Kark of Deloitte and ServiceNow speakers Usman Sindhu and Zaki Bajwa
    2021 ushered in new key priorities—namely, addressing today’s rapidly evolving environment in enterprises. To better meet business demands this year, CIOs are searching for best practices for empowering secure, resilient, and cost-effective IT services.

    Join us for this special event with Deloitte’s Khalid Kark, managing director, CIO program, and Zaki Bajwa, VP, IT Solution Consulting, ServiceNow, for valuable insights to further empower CIOs, including:

    -Steps to help smoothen the path to digital transformation success
    -Recommendations from Deloitte’s research on boldly reinventing the enterprise
    -Wells Fargo’s success roadmap in enabling digital transformation


    Featured speakers:
    Khalid Kark, managing director at Deloitte CIO program
    Usman Sindhu, director of product marketing, ServiceNow
    Zaki Bajwa, VP, IT solution consulting, ServiceNow
  • See how ITSM and ITOM gives you visibility across your enterprise Apr 13 2021 3:00 pm UTC 48 mins
    Chad Corriveau, Technical Product Marketing Manager, ServiceNow ; Glen Kaminski, Senior Product Marketing Manager, ServiceNow
    Ready to see how a single cloud platform can help reduce costs, while still delivering resilient and compelling service experiences? Join us for a live demo of what IT Service Management and IT Operations Management can do together to help transform your business.

    You’ll learn how the Now Platform combined with ITSM and ITOM services empowers your IT team to:

    -Remove legacy tools and modernize your IT services with a single cloud solution
    -Transition from a reactive fire-fighting mode to a proactive service model with AI and ML
    -Elevate the perception of IT from a cost center to a technology leader
  • Why your CMDB is critical to IT resilience Recorded: Apr 8 2021 57 mins
    Steve Emerson, Jason Miles & Lisa Wolfe, ServiceNow
    Part One: A successful CMDB deployment in five essential steps

    Having a healthy CMDB is key to IT resilience, and there are five steps to deploying it. Join the first of our three-part series on maintaining your CMDB as a trusted source and learning the essential role it plays in your organization’s resilience.

    In Part One, you’ll learn how to master the CI identification process to handle multiple data sources feeding the CMDB and understand how to create identification rules with priority and related CIs.

    You’ll also learn:
    • Why digital transformations fail and how a service-aware CMDB can help
    • The five essential steps to deploying a CMDB successfully
    • How AIOps helps prevent business service slowdowns and outages
    • How to master the CI identification process
  • Operate resilient services with visibility, security and AIOps​ Recorded: Mar 31 2021 18 mins
    Jeff Hausman, VP & GM – ITOM, Security & CMDB, ServiceNow | Pablo Sarabia, DevSecOps Enterprise Architect, USAA
    Learn how enterprises predict, prevent and resolve operational issues by leveraging AIOps. See how Security and IT teams respond faster to vulnerabilities and security incidents. USAA joins this session to share how they have deployed ServiceNow to drive a resilient integrated IT and SecOps operation to significantly increase efficiencies and decrease MTTR.

    Presented by:
    Jeff Hausman, VP & GM – ITOM, Security & CMDB, ServiceNow
    Pablo Sarabia, DevSecOps Enterprise Architect, USAA
  • CIO Priorities: Unlocking value on your digital transformation journey Recorded: Mar 18 2021 57 mins
    Gio Bocao, Director IT, ServiceNow, Tushita Hariharan, UX Researcher, ServiceNow ,Usman Sindhu, Director, Product Marketing
    Register for our webinar to learn how ServiceNow® customers are unlocking value at every stage and opening doors for innovation. You’ll hear:

    - Recent CIO research findings on their key priorities
    - Customer benefits realized at every stage of value generation
    - Customer examples with proof points
    - A roadmap for success in digital transformation
  • The Sleep Number Story: Reducing outages due to certificate issues Recorded: Mar 10 2021 58 mins
    Tate Roth & Mike Ramberg of Sleep Number; Sree Subramanium & Usman Sindhu of ServiceNow
    Join us for this customer webinar where you’ll hear the Sleep Number story. Learn how they reduced outages due to certificate expirations.

    Great customer experience relies on digital services. If your digital services suffer from frequent outages, they can have a costly impact to your business—including the loss of revenue, decreased customer satisfaction, and a negative brand reputation

    Don’t let this happen to you. Join the webinar to learn how you can unite IT and security teams to stay ahead of issues caused by certificate expirations. You’ll also learn about:

    -The best ways to unite discovery and security processes
    -Getting rid of manual processes, automate certificate inventory management and renewal workflows
    -Monitoring the certificate lifecycle


    Featured Speakers:
    Tate Roth, ServiceNow Administrator, Sleep Number
    Mike Ramberg, IT Services Manager, Sleep Number
    Sree Subramanium, director, product management, ServiceNow
    Usman Sindhu, director, product marketing, ServiceNow
  • IT resilience and AIOps in action Recorded: Mar 2 2021 17 mins
    Ben Yukich, Principal Solution Architect, ServiceNow
    In this session, you will see what ServiceNow means by resilient IT and AIOps—where issues are proactively detected and prevented before users notice them, enriched with observability and change data to radically reduce Root Cause Analysis times. Join us to see the true power of AIOps in this demo.
  • Getting off the AIOps launch pad by eliminating four common struggles Recorded: Feb 25 2021 52 mins
    Matt Gowarty, Senior Product Marketing Manager, IT Operations Management, ServiceNow
    In your bid to advance your organization’s IT operations maturity, turning to AIOps is a good idea—if done right. There is a disconnect between what some AIOps vendors say they can deliver versus what is delivered.

    Join us for this exclusive webinar where the experts will talk about these four common misconceptions and mistakes surrounding AIOps implementation:

    -The cost of data scientists and customization
    -Limited understanding of IT telemetry data
    -Lack of business service context
    -No ability to take integrated actions

    Learn how you can predict issues before they happen, prevent impact on your end-users, and automate remediation with cross-team workflows. Make proactive operations a reality with ServiceNow.


    Featured Speaker:
    Matt Gowarty, Senior Product Marketing Manager, IT Operations Management, ServiceNow
  • Transform IT operations with visibility and AIOps Recorded: Feb 17 2021 54 mins
    Christopher Brown, Accenture; Lisa Wolfe & Glen Kaminski, ServiceNow
    When business service degrades, organizations must move quickly—a problem only exacerbated by the use of legacy IT. Sorting through thousands of events coming from siloed monitoring systems can take up to a full day when every minute matters.

    It’s not the fault of your IT operations team that they can’t meet every SLA to the business. It’s simply impossible to stay on top of everything across your environment while making do with slow manual tools. The necessary visibility isn’t there.

    Deploying artificial intelligence for IT operations (AIOps) is your answer, unlocking the robust business health services enterprises require today—empowering your IT team to be a better partner to the business.

    Join experts from Accenture and ServiceNow® to learn how you can:

    • Improve on performance metrics such as MTTR
    • Step up to end-to-end visibility across your IT estate
    • Automate manual tasks related to service visibility—reducing event noise and allowing your team to prioritize your most critical issues
  • See how ITSM and ITOM gives you visibility across your enterprise Recorded: Feb 16 2021 47 mins
    Chad Corriveau, Technical Product Marketing Manager, ServiceNow ; Glen Kaminski, Senior Product Marketing Manager, ServiceNow
    Ready to see how a single cloud platform can help reduce costs, while still delivering resilient and compelling service experiences? Join us for a live demo of what IT Service Management and IT Operations Management can do together to help transform your business.

    You’ll learn how the Now Platform combined with ITSM and ITOM services empowers your IT team to:

    -Remove legacy tools and modernize your IT services with a single cloud solution
    -Transition from a reactive fire-fighting mode to a proactive service model with AI and ML
    -Elevate the perception of IT from a cost center to a technology leader
  • Deliver modern operations for DevOps and SRE teams Recorded: Feb 9 2021 59 mins
    Tameem Hourani of RapDev and Usman Sindhu, Max Aronin, and Danny Smith of ServiceNow
    Elastic and modern architectures have changed the speed of product development. While development teams focus on speed and delivering features on time, the operations team has a lot of complexity to manage – all without sacrificing service reliability. That’s why companies are increasingly adopting the Site Reliability Engineering (SRE) approach to operations.

    Join this insightful webinar to hear how you can:

    -Onboard distributed teams and register their microservices in seconds
    -Predict failures faster by connecting to the observability data
    -Automate incident response workflows to respond in real-time


    Featured speakers:
    -Tameem Hourani, Principal, RapDev
    -Usman Sindhu, Director Product Marketing, ServiceNow
    -Max Aronin, Director Solution Consulting, ServiceNow
    -Danny Smith, Emerging Solutions Senior Advisory Architect, ServiceNow
  • Breaking down the siloed web of legacy IT tools with ServiceNow ITOM Health Recorded: Feb 4 2021 53 mins
    Don Baker, Gerard Berthet, and Nick Ryan of ServiceNow
    As an IT leader, you’re facing pressure to be more effective in addressing incidents and outages, but legacy IT management tools and point solutions stand in your way of progress. Without the proper visibility, your mean time to resolution (MTTR) is slow and you’re not consistently hitting the KPIs the business demands.

    Join us as we discuss effective methods for IT operations to support business velocity and remain competitive—becoming a true partner to the business. You’ll get insights on improving service availability by consolidating data into a single system of action, as we discuss:

    -Harnessing AIOps for actionable alerts—reducing event noise by 99%
    -Eliminating silos by aggregating monitoring tools into a single system of action
    -Identifying issues faster and reducing MTTR—empowering your IT team as a better partner to the business


    Featured speakers:
    Don Baker, Senior Competitive Intelligence Manager, ServiceNow
    Gerard Berthet, Senior Product Manager, ServiceNow
    Nick Ryan, Senior Advisory Solution Architect, ServiceNow
  • Introducing new Service Graph Connectors Recorded: Jan 27 2021 52 mins
    Jessa Lyders, Utpal Thakrar, and Navin Sharma of ServiceNow
    As your organization accelerates digital transformation efforts, you need a consistent, data-driven approach to managing the entire digital lifecycle and breaking down data silos across different organizations.

    Join this webinar in which we’ll introduce Service Graph Connectors, taking the Service Graph system of record and the CMDB one step further. You’ll learn how these new integrations can help you:

    -See high-value business outcomes for your organization
    -Bring third-party data correctly and quickly into the CMDB/Service Graph
    -Achieve better CMDB health and better time to value—all with low risk to your organization


    Featured speakers:
    Jessa Lyders, director, IT workflow products, ServiceNow
    Utpal Thakrar, senior principal product manager CMDB, ServiceNow
    Navin Sharma, head of product CMDB, ServiceNow
  • Albertsons Maximizes Outcomes and Value with a Service-Aware CMDB Recorded: Jan 20 2021 61 mins
    Andy Wilkes, ConfigureTek; Deanna Quigley-Blades, Albertson's
    Join Albertsons, ConfigureTek and ServiceNow to:

    See how a service-aware CMDB is key to achieving significant value
    Learn how discovery and service mapping provide a foundation for automating key IT and business processes
    Hear a real-world use case on how mapping the relationships between IT infrastructure, applications, and services is critical to business success
  • How Expedia Group improved Discovery and CMDB by exposing logs Recorded: Dec 17 2020 57 mins
    Matt Gowarty, Stephen Phayre
    Join us for this webinar and hear about Expedia Group’s use case. Their IT Service Management Lead will shed light on how to extract key success and error data – make it available for easier viewing and analysis. Learn how you can adapt these best practices in your own environment.
  • How Husqvarna moved to One IT with ServiceNow Recorded: Dec 9 2020 54 mins
    Johan Glad Hübsch, Husqvarna; Kristen Hoyt & Lisa Wolfe, ServiceNow
    Learn how Husqvarna moved to One IT to keep workflows productive, efficient and resilient.

    Join our webinar with Husqvarna for use case insights on how the company effectively modernized its service delivery with ServiceNow®. You’ll learn how you can help your organization:

    · Drive down costs while swiftly resolving issues
    · Scale IT intelligently to support changing employee needs and business goals
    · Deliver more resilient and compelling experiences from anywhere to anyone
  • Make your IT operations resilient and service-aware Recorded: Dec 1 2020 46 mins
    Alex Margarit & Thangavel Viswam, ServiceNow
    IT operations is the engine that drives service reliability and resilience. By leveraging the combined power of ServiceNow IT Operations Management (ITOM) and ServiceNow IT Service Management (ITSM), we’ve put our own IT operations engine into high gear–and we continue to move faster and faster.

    Alex Margarit, Enterprises Sales Specialist ITX, ServiceNow interviews Thangavel Viswam, Director, IT Operations, ServiceNow on how our IT teams are utilizing our own product and delivering optimal results. Alex and Thangavel will discuss:

    • How each of our IT departments interacts with their customers – ServiceNow employees
    • What has been done to reduce service outages
    • Decreasing Mean time to resolution (MTTR)
    • Giving time back to employees with proactive response with the use of event management
    • The development of intelligence that automates self-healing
Predict issues, prevent impact, and automate resolution with AIOps
Move towards predictive IT operations with visibility and automation. Identify anomalies and solve issues before they occur. Deliver cross-team automation workflows for your operations and DevOps teams.

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  • Title: CIO Priorities: Unlocking value on your digital transformation journey
  • Live at: Mar 18 2021 3:00 pm
  • Presented by: Gio Bocao, Director IT, ServiceNow, Tushita Hariharan, UX Researcher, ServiceNow ,Usman Sindhu, Director, Product Marketing
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