How a Healthy CMDB helps you deliver great service quality
Presented by
Richard Brounstein, Solution Architect, ITOM, Lisa Wolfe, Senior product Marketing Manager, ITOM
About this talk
ServiceNow CMDB and Event Management enables you to:
-Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts
-Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them
-Correlate events using service maps in the CMDB to determine business service health
ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.…