Now Book Club featuring CMDB

With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. For IT to gain visibility, it faces the challenge of consolidating, maintaining, and understanding this complex data. The Configuration Management Database (CMDB) helps organizations better understand the IT environment particularly in the areas of business service impact analysis, asset management, compliance, and configuration management. ServiceNow’s first Now Book Club featured the eBook “Configuration Management and CMDB for Dummies.” During this lively discussion, industry leaders, experts and peers gathered for a lively discussion on how the design of your CMDB can impact top IT challenges. Key topics featured: -Why building your team is as critical as creating a plan -Avoiding service outages with incident and change management -Critical design components of building a healthy and trusted CMDB -10 milestones to achieve in your configuration management journey