UNCG's journey to automated "lights out" event management & on-call integration

Presented by

Nick Young of UNC Greensboro

About this talk

Featuring UNC Greensboro UNC Greensboro Information Technology Services had a strategic initiative to automate our Enterprise Event Management & Monitoring approach, and go "lights-out" in our Service Operation Center. This session will describe our objectives and the process to achieve them. The session will also provide a status update for our successful implementation & integration of Zabbix, PRTG, ServiceNow Event Management, and xMatters to provide 24x7x365 enterprise monitoring, while only requiring Service Operations staff to be physically present between 8am-5pm.

Related topics:

About this channel

ServiceNow IT Operations Management
Upcoming talks (2)
On-demand talks (80)
Subscribers (3374)
Move towards predictive IT operations with visibility and automation. Identify anomalies and solve issues before they occur. Deliver cross-team automation workflows for your operations and DevOps teams.