Nick Young of UNC Greensboro
Featuring UNC Greensboro
UNC Greensboro Information Technology Services had a strategic initiative to automate our Enterprise Event Management & Monitoring approach, and go "lights-out" in our Service Operation Center. This session will describe our objectives and the process to achieve them. The session will also provide a status update for our successful implementation & integration of Zabbix, PRTG, ServiceNow Event Management, and xMatters to provide 24x7x365 enterprise monitoring, while only requiring Service Operations staff to be physically present between 8am-5pm.