Name: Part Two: AI-Powered Service Operations and Predictive AIOps just got real
Start: 2021-08-05T15:00:00Z
End: 2021-08-05T15:00:55.000Z
Location: BrightTALK

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

Join us for an insightful webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities, including strategic planning, demand management, project management, and resource management. Discover how they've standardized processes and ensured that all approved work is realistically scoped with effective staffing plans. The ECU Health team will highlight the routines they employ with stakeholders to precisely capture the requirements needed for success. Attendees will gain valuable insights through real-world examples of their processes and how they leverage SPM to drive executive decisions and achieve measurable outcomes. 

Key takeaways:
- Learn how ECU Health integrates strategy, demand, scoping, and resource planning within their SPM framework. 
- Understand their approach to prioritizing work and aligning staffing with realistic plans. 
- Explore the standardized processes they use with stakeholders to capture requirements and drive successful execution. 
- Discover how they collaborate with executives to drive measurable outcomes through SPM.

Strategic Portfolio Management in Action - A Case Study with ECU Health

Discover how ServiceNow is transforming enterprise app development with vibe coding—a natural language–driven approach that turns ideas into secure, enterprise-ready apps faster than ever. Hear how customers are using the ServiceNow AI Platform to accelerate innovation, maintain governance, and deliver real business impact. Learn how AI-infused governance and automation can help you align app strategy with business goals, speed time-to-value, and scale transformation across your organization.

From low-code to vibe coding: The next chapter in enterprise app development

Enterprise architecture (EA) is evolving into a strategic powerhouse—especially when powered by AI. This podcast explores how EA on the ServiceNow platform connects business capabilities, tech assets, and strategic goals with intelligence and automation. We’ll highlight how EA integrates with other ServiceNow products like SPM, ITAM, ITOM, and CMDB to create a unified, data-driven foundation for smarter decisions. Plus, we’ll showcase how Now Assist accelerates insights and empowers architects and leaders to drive agile transformation.

Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform

Adapting SPM for the future means cultivating practices that evolve alongside shifting business strategies and organizational needs. This podcast delves into how continuous refinement, the right value indicators, and a culture of strategic alignment keep portfolio management resilient and impactful. Listeners will discover ways to embed adaptability, measure long-term value, and foster enterprise-wide portfolio thinking. We will also highlights practical steps for ensuring SPM remains a dynamic driver of sustained success.

Future-Proofing Your Portfolio: Sustaining SPM Over Time

Establishing value in Strategic Portfolio Management centers on connecting organizational strategy to real, measurable outcomes while fostering alignment and transparency. The podcast explores how frameworks like NowValue help organizations clarify their “why,” map objectives to capabilities, and sustain value through effective governance and continuous measurement. Listeners will hear how SPM transforms both tangible results and the broader business narrative. Ultimately, the discussion highlights how a value-driven approach empowers teams to drive lasting impact and business transformation.

Measuring What Matters: Establishing Value for SPM

In today’s fast-changing landscape, how can organizations confidently drive transformation and ensure every initiative delivers value? Many struggle with fragmented planning, misaligned priorities, and slow execution—leading to missed opportunities and stalled innovation. Join us to learn how ServiceNow Strategic Portfolio Management (SPM), using AI Agents on the AI Platform, empowers enterprises to:

- Prioritize and fund the most impactful initiative
- Build and maintain a dynamic investment roadmap aligned to strategy
- Accelerate value delivery for enterprise-wide transformation

Learn from the real-world success of Stellantis, whose product owner will share how their organization transformed value delivery with ServiceNow SPM. Get an exclusive live demo of Now Assist for SPM.  Don't miss this chance to see how you can transform your planning and accelerate outcomes that matter to your customers, your teams, and your bottom line.

Stellantis' business transformation with ServiceNow's AI-powered Strategic Portfolio Management

Join ServiceNow and leading IDC analyst Stephen Elliot for an exclusive on-demand webinar exploring the top FY26 technology trends shaping IT transformation. Designed for IT leaders and business decision-makers, this session delivers forward-looking insights into how AI will redefine workflows, drive operational efficiency, and accelerate enterprise innovation.

ServiceOps 2026: Planning for the Agentic AI and Autonomous IT Era

Discover how the integration of ServiceNow and New Relic can revolutionize your IT operations.

● Learn about the benefits of agentic AI in accelerating Mean Time to Resolution (MTTR) and enhancing incident management.
● Explore the agentic capabilities that enable proactive incident resolution and intelligent automation.
● Understand the value of data-driven transformation and how it empowers operators to manage incidents more effectively.

Join us for an insightful session that will help you leverage cutting-edge technology to improve your IT operations.

Using Agentic AI and Intelligent Observability to Reduce MTTR for IT Operations

Don’t wait for the perfect CMDB to start delivering results that matter. 

In this session, you’ll see how customers are already cutting SSL risk in half, shrinking MTTR without shrinking their teams, and deploying AI they can actually trust — all on the same platform that’s built to take you further. These are quick wins you can measure in weeks, but they’re also the first milestones on a bigger Autonomous IT journey toward zero avoidable outages, zero governance gaps, and zero wasted effort. 
 
Whether your goal is to protect uptime, accelerate resolution, or unlock safe, governed AI, this webinar will show you how to start from where you are today and move toward the kind of IT scorecard your leadership will want to share.

From Reactive to Ready: Three AI-enabled Automations that Make the Most of your (imperfect) CMDB

AI is no longer experimental—it’s redefining how IT operates. But for CIOs and other technology leaders, the real challenge lies in converting siloed initiatives into enterprise-wide transformation.   

In this exclusive session, Kellie Romack, ServiceNow’s Chief Digital Information Officer, reveals how ServiceNow is running Autonomous IT across the organization—delivering tangible results like 87% of IT support interactions resolved by AI.  

You’ll learn how to:   

-        Break down silos and unify AI agents across the business   

-        Move from reactive IT to proactive, self-healing systems   

-        Prioritize value in every AI use case to drive measurable outcomes   

Don’t wait for the perfect moment—get the playbook to start your Autonomous IT journey today.

The future of IT: How CIOs lead with AI agents

As regulatory demands become more complex, staying audit-ready is vital for organizations across all industries. In “Regulatory Readiness: ITAM Solutions for Tomorrow's Audit & Compliance Needs,” ServiceNow ITAM and Risk product leaders share their expertise on how evolving regulatory requirements are informing asset management strategies. Discover how ServiceNow ITAM solutions help organizations streamline compliance, maintain data accuracy, and achieve centralized visibility for audits. Learn how to meet the needs of emerging mandates—from new data privacy laws to industry-specific regulations and environmental sustainability requirements—and how to proactively prepare for what’s ahead.

Podcast: Regulatory Readiness: ITAM Solutions for Tomorrow’s Audit & Compliance Needs

Automation is reshaping how organizations manage hardware, software, and cloud assets —minimizing manual effort, reducing audit and security risk, and unlocking real cost savings. In this episode, we unpack what integrated lifecycle management really looks like in practice, from request and procurement through deployment, optimization, and retirement. We explore the role of AI and emerging AI Agents, and we get real about the skills and career paths that modern ITAM pros can seize right now. You’ll also hear a quick maturity check to see where you stand versus your peers—and leave with practical actions you can implement with ServiceNow.

Unleashing Efficiency: How AI Automation Transforms Assets into Strategic Gold

Learn how CIOs and their teams can harness agentic AI to develop autonomous IT systems that drive better cost efficiencies, risk management, and portfolio planning.

Reduce technology costs with AI

Witness firsthand how autonomous IT and AIOps are transforming incident management and remediation through intelligent, proactive response.

Service and Ops resilience with AI

Learn how CIOs drive competitive advantage with agentic AI, using autonomous development tools that deliver business resilience, personalization, and smarter decisions.

The Agentic future of development

Leaders want to make an impact with Agents, but must do so confidently, responsibly, and with measurable results. Learn how in this thought leadership webinar.

Responsible AI, Real Results

Discover how agentic AI powers resilient IT & service operations with predictive, self-healing systems that balance agility and control for CIOs and their teams.

Creating the next chapter of Service and Ops resilience with AI

Join Charles Pelton (CIO.com) and German Bertot (ServiceNow) for a dynamic conversation on how agentic AI is revolutionizing IT asset management. Discover how AI-powered agents are streamlining workflows, enhancing employee productivity, and simplifying complex systems.

Explore the convergence of FinOps and SaaS management, and learn how AI is driving cultural and operational shifts to optimize cloud spending. The session also covers critical considerations around data governance, security, and platform interoperability.

The Intersection of AI and Asset Management

Register now for this special follow-up webinar with Accenture! We’ll present industry use cases, including our own Now on Now learnings on the benefits of ServiceNow® Predictive AIOps, and how it enables better IT operations management (ITOM).

By joining, you’ll see how this powerful new solution can dramatically improve the health of your digital services:

- Hear how Accenture transformed IT and helped other companies transform IT with AI-Powered Service Operations
- Gain insights from our Now on Now experience
- Learn the benefits you can apply to your organization


Featured Speakers:
Lisa Wolfe, director product marketing ITOM and CMDB, ServiceNow
Glen Kaminski, senior technical product marketing manager ITOM and CMDB, ServiceNow
Christopher Brown, global ITOM lead, AIOps SME, Accenture

Part Two: AI-Powered Service Operations and Predictive AIOps just got real

Accenture

AIOps

CMDB

IT Operations

IT transformation

ITOM

ITSM

Predictive AIOps

ServiceNow

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Part Two: AI-Powered Service Operations and Predictive AIOps just got real

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