Predictive AIOPs and the game changing benefits of AI-Powered Service Operations

Presented by

Gerard Berthet, Product Manager, ServiceNow & Lisa Wolfe, Director Product Marketing, ServiceNow

About this talk

As a result of the explosion of digital services, the volume of all the incidents organizations work on might increase by 10 to 20 times today's amount ... and this is a problem humans alone just cannot scale. And that's where: AI-Powered Service Operations comes in - it helps you and your IT teams scale the sheer volume of issues by staying ahead of them - and predicting and fixing them before they happen. ServiceNow ITOM Predictive AIOps helps move organizations from after-the-fact troubleshooting to predictive operations management. ServiceNow Predictive AIOps complements event management with powerful log analytics and anomaly detection of application behavior, not just metrics, to help users predict issues before they impact users and act upon the insights, all within a single platform. In this session, we will discuss: AI-Powered Service Operations and go under the hood on the key new capabilities of Predictive AIOps and how peer organizations have leveraged them to detect brewing issues and fix them before they impact users of the business.

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