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Digital Transformation: IT Operations - Finding Water Podcast

Finding Water featuring Tomer Mekthy, VP of IT Operations for ServiceNow

In this next 10 minute episode Finding Water host, Lisa Wolfe chats with Tomer Mekthy, VP of IT Operations for ServiceNow. Tomer shares his personal journey and guidance for executing a 3 Zero Strategy to deliver uninterrupted digital services and enable new business models during rapidly changing times.
Recorded Sep 17 2021 11 mins
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Presented by
Lisa Wolfe and Tomer Mekthy
Presentation preview: Digital Transformation: IT Operations - Finding Water Podcast

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  • Industry Outlook with ServiceNow: Resiliency, Transformation, and Collaboration Nov 16 2021 4:00 pm UTC 16 mins
    Brian Emerson of ServiceNow and Charles Pelton of CIO
    There’s a direct connection between many organizations’ accelerating push towards digital transformation and resiliency. This session takes data, collaboration, and automation -- and explores their link to operational resilience. Two business goals are highlighted: a customer- and user-first and creating new service delivery for models for top-line and bottom-line growth. It’s important to promote better workflows by collaborating with greater efficiency and higher rates of satisfaction. ​

    Speakers:
    Brian Emerson, Vice President, Product Management, IT Operations Management, ServiceNow ​Charles Pelton, Contributing Editor, CIO
  • IT Workflows Keynote: Transforming delivery from traditional to digital native Nov 10 2021 4:00 pm UTC 17 mins
    Pablo Stern, SVP, IT Workflow Products, ServiceNow
    The NOW Platform helps organizations more effectively deliver digital products and services that increase productivity and create modern, compelling experiences. ServiceNow manages work across the software development lifecycle phases of plan, build, operate and service to help organizations digitally transform traditional planning and centralized IT Service and Operations to continuous, streamlined product delivery. In this keynote, Pablo Stern, SVP Technology Workflow will introduce the Digital Enterprise Fabric, part of the NOW Platform, that transforms your organization to align teams to deliver innovation quickly, monitor the development pipeline to proactively resolve problems, predict issues with AI and automate resolutions.
  • Part Two: AI-Powered Service Operations and Predictive AIOps just got real Nov 3 2021 3:00 pm UTC 56 mins
    Lisa Wolfe and Glen Kaminski of ServiceNow with Christopher Brown of Accenture
    Register now for this special follow-up webinar with Accenture! We’ll present industry use cases, including our own Now on Now learnings on the benefits of ServiceNow® Predictive AIOps, and how it enables better IT operations management (ITOM).

    By joining, you’ll see how this powerful new solution can dramatically improve the health of your digital services:

    - Hear how Accenture transformed IT and helped other companies transform IT with AI-Powered Service Operations
    - Gain insights from our Now on Now experience
    - Learn the benefits you can apply to your organization


    Featured Speakers:
    Lisa Wolfe, director product marketing ITOM and CMDB, ServiceNow
    Glen Kaminski, senior technical product marketing manager ITOM and CMDB, ServiceNow
    Christopher Brown, global ITOM lead, AIOps SME, Accenture
  • CIO priorities for 2021: Enabling agility at the face of change Oct 26 2021 3:00 pm UTC 56 mins
    Khalid Kark of Deloitte and ServiceNow speakers Usman Sindhu and Zaki Bajwa
    2021 ushered in new key priorities—namely, addressing today’s rapidly evolving environment in enterprises. To better meet business demands this year, CIOs are searching for best practices for empowering secure, resilient, and cost-effective IT services.

    Join us for this special event with Deloitte’s Khalid Kark, managing director, CIO program, and Zaki Bajwa, VP, IT Solution Consulting, ServiceNow, for valuable insights to further empower CIOs, including:

    - Steps to help smoothen the path to digital transformation success
    - Recommendations from Deloitte’s research on boldly reinventing the enterprise
    - Wells Fargo’s success roadmap in enabling digital transformation

    Featured speakers:
    Khalid Kark, managing director at Deloitte CIO program
    Usman Sindhu, director of product marketing, ServiceNow
    Zaki Bajwa, VP, IT solution consulting, ServiceNow
  • Part One: AI-Powered Service Operations and Predictive AIOps just got real Oct 21 2021 7:00 am UTC 56 mins
    Lisa Wolfe, Glen Kaminski, and Gerard Berthet of ServiceNow
    You want to ensure your organization’s business-critical services always remain available and responsive, but excessive event noise, disjointed manual tools, and siloed operations challenge this goal on a daily basis.

    Meet AI-Powered Service Operations and ServiceNow® Predictive AIOps. Register now to learn how this powerful new solution can dramatically improve the health of your digital services, enabling you to:

    - Predict and prevent issues before outages occur
    - Reduce mean time to resolution (MTTR) and event noise
    - Help keep your digital services running 24/7


    Featured Speakers:
    Lisa Wolfe, director product marketing ITOM and CMDB, ServiceNow
    Glen Kaminski, senior technical product marketing manager ITOM and CMDB, ServiceNow
    Gerard Berthet, senior product manager, ServiceNow
  • ServiceNow IT Operations vision to support digital transformation Recorded: Oct 13 2021 21 mins
    Brian Emerson of ServiceNow
    Digital transformation is affecting every industry and every organization must understand what is means to transform their businesses to support their customers/employees in new ways. In this session, we will discuss the impact digital transformation is having on IT Operations and how ServiceNow is investing to enable IT Operators with tools and technologies to be innovators for their organizations.
  • Why your CMDB is critical to IT resilience Recorded: Oct 5 2021 58 mins
    Steve Emerson, Jason Miles & Lisa Wolfe, ServiceNow
    Part One: A successful CMDB deployment in five essential steps

    Having a healthy CMDB is key to IT resilience, and there are five steps to deploying it. Join the first of our three-part series on maintaining your CMDB as a trusted source and learning the essential role it plays in your organization’s resilience.

    In Part One, you’ll learn how to master the CI identification process to handle multiple data sources feeding the CMDB and understand how to create identification rules with priority and related CIs.

    You’ll also learn:
    • Why digital transformations fail and how a service-aware CMDB can help
    • The five essential steps to deploying a CMDB successfully
    • How AIOps helps prevent business service slowdowns and outages
    • How to master the CI identification process
  • Now on Now: Breaking new frontiers on our journey to eliminating IT incidents Recorded: Sep 30 2021 41 mins
    Archana Penukonda; Mirza Baig; Nick Borgwardt; Thangavel Viswam, Service Now
    At ServiceNow®, we believe all of this is possible in what we call the “Three-Zero Strategy.” Join us to learn the exciting results we’ve achieved so far and the best practices we’ve learned along the way.

    You’ll hear how we’re progressing on our journey towards:

    - Eliminating employee-generated incidents by using chatbots, mobility, and AI
    - Reducing outages by creating a self-healing network on the Now Platform®
    - Keeping our employees connected, productive, and secure—ready for change while empowering operational resilience
  • Improve your service management with automated IT asset visibility Recorded: Sep 22 2021 59 mins
    Matt Gowarty and Steve Emerson, ITOM, ServiceNow
    Too often, there is a major disconnect between the service desk and IT asset information that’s either out-of-date, missing, misplaced, or lost in a tech melt-down. How often do unauthorized changes go unnoticed, or the true impact of change on multiple services get misjudged.

    Join us for this interactive session and learn how automated IT asset discovery and service mapping can improve your visibility and workflows. Topics will include:

    - Identifying unauthorized changes and identifying the potential impact of change
    - Reducing time and effort for mapping on-prem and cloud environments through machine learning
    - Maintaining an accurate CMDB with integration of your existing infrastructure
    - Automating TLS certificate management and firewall policies
  • Digital Transformation: CMDB​ - Finding Water Podcast Recorded: Sep 17 2021 15 mins
    Lisa Wolfe and Steve Emerson of ServiceNow
    Host Lisa Wolfe speaks to digital transformation champion Steve Emerson Advisory Solution Architect IT Transformation for ServiceNow

    Steve shares his personal journey and best Digital Transformation practices focused on the most important critical success factor: a solid IT foundation for a successful Digital Transformation, the CMDB and Visibility.
  • Digital Transformation: How to Measure- Finding Water Podcast Recorded: Sep 17 2021 10 mins
    Lisa Wolfe and Patricia Grant
    How to measure the value of Digital Transformation with Patricia Grant, VP of IT Strategy, Planning and Business Operations ServiceNow and host Lisa Wolfe.
  • Digital Transformation: IT Operations - Finding Water Podcast Recorded: Sep 17 2021 11 mins
    Lisa Wolfe and Tomer Mekthy
    Finding Water featuring Tomer Mekthy, VP of IT Operations for ServiceNow

    In this next 10 minute episode Finding Water host, Lisa Wolfe chats with Tomer Mekthy, VP of IT Operations for ServiceNow. Tomer shares his personal journey and guidance for executing a 3 Zero Strategy to deliver uninterrupted digital services and enable new business models during rapidly changing times.
  • Microservice dynamic service mapping at Wiley Recorded: Sep 8 2021 23 mins
    Tameem Hourani, SC, RapDev LLC & Kiran Kumar Mathigiri Venkatesan, Principal Architect, Wiley
    At Wiley, managing services on both dedicated and orchestration platforms is the new normal. Ephemeral workloads are making tracking service components exponentially more difficult, and as a result, can be more challenging to tie back to core ITSM processes. Layer on-top a microservice application that may have new repositories generated every week, and it's an even harder challenge to solve.

    Wiley designed a system that uses standard tagging practices to auto-register new microservices by parsing an app-config.yaml file in the core of every new repo created. The result is an event-based instant update of any new microservice registrations, with real-time tag-based service maps present for all microservice applications.
  • Predictive AIOPs and the game changing benefits of AI-Powered Service Operations Recorded: Aug 31 2021 23 mins
    Gerard Berthet, Product Manager, ServiceNow & Lisa Wolfe, Director Product Marketing, ServiceNow
    As a result of the explosion of digital services, the volume of all the incidents organizations work on might increase by 10 to 20 times today's amount ... and this is a problem humans alone just cannot scale. And that's where: AI-Powered Service Operations comes in - it helps you and your IT teams scale the sheer volume of issues by staying ahead of them - and predicting and fixing them before they happen. ServiceNow ITOM Predictive AIOps helps move organizations from after-the-fact troubleshooting to predictive operations management.

    ServiceNow Predictive AIOps complements event management with powerful log analytics and anomaly detection of application behavior, not just metrics, to help users predict issues before they impact users and act upon the insights, all within a single platform.

    In this session, we will discuss: AI-Powered Service Operations and go under the hood on the key new capabilities of Predictive AIOps and how peer organizations have leveraged them to detect brewing issues and fix them before they impact users of the business.
  • Pivot to a data driven organization Recorded: Aug 26 2021 19 mins
    Bryan Locke of Accenture
    IT organizations strive to leverage data to drive actions throughout the business, but the mixed environments of legacy, cloud, and cloud-native services make this a major challenge. Join this session and hear how Accenture internal IT has implemented approaches including trusting data over people and legacy processes, minimizing the need for data patrol, and staying accurate at the speed of the cloud. We will cover real-life examples of the power of a data-driven organization.
  • IT Workflows Keynote: Transforming delivery from traditional to digital native Recorded: Aug 17 2021 17 mins
    Pablo Stern, SVP, IT Workflow Products, ServiceNow
    The NOW Platform helps organizations more effectively deliver digital products and services that increase productivity and create modern, compelling experiences. ServiceNow manages work across the software development lifecycle phases of plan, build, operate and service to help organizations digitally transform traditional planning and centralized IT Service and Operations to continuous, streamlined product delivery. In this keynote, Pablo Stern, SVP Technology Workflow will introduce the Digital Enterprise Fabric, part of the NOW Platform, that transforms your organization to align teams to deliver innovation quickly, monitor the development pipeline to proactively resolve problems, predict issues with AI and automate resolutions.
  • How AI can augment your teams and lower service disruption risk Recorded: Aug 11 2021 48 mins
    Peter Doherty, Principal Consultant APJ, ServiceNow
    The use of Artificial Intelligence and automation is increasing in enterprise IT, with service and operations among the first areas to be affected. While extremely useful in delivering the digital experiences that customers – internally and externally – are beginning to expect, AI tools must also complement existing operations. To enable this to occur it’s necessary for IT to implement a robust and forward-looking AI powered service and operations strategy.

    The importance of understanding the business context and the role that AI and machine learning technologies can play in augmenting and improving your IT operations are critical considerations. So too is taking account of the ‘human side’ of service interaction and finding ways to enhance your team’s performance with the aid of these new technologies.

    Key discussion points will include:

    The importance of understanding business context when introducing an AI strategy
    Using AI to build and operate your IT service and operations
    Top considerations for building an AI-powered service operations strategy
    Building AI capability in your team

    Featured speakers:
    Peter Doherty, Principal Consultant APJ, ServiceNow
    Michael Porfirio, Senior Director, IT Transformation Solution Consulting, Asia, Pacific and Japan, ServiceNow
    Dr Catriona Wallace, AI Entrepreneur, Adjunct Professor, Digital Transformation Expert
  • Part Two: AI-Powered Service Operations and Predictive AIOps just got real Recorded: Aug 5 2021 56 mins
    Lisa Wolfe and Glen Kaminski of ServiceNow with Christopher Brown of Accenture
    Register now for this special follow-up webinar with Accenture! We’ll present industry use cases, including our own Now on Now learnings on the benefits of ServiceNow® Predictive AIOps, and how it enables better IT operations management (ITOM).

    By joining, you’ll see how this powerful new solution can dramatically improve the health of your digital services:

    - Hear how Accenture transformed IT and helped other companies transform IT with AI-Powered Service Operations
    - Gain insights from our Now on Now experience
    - Learn the benefits you can apply to your organization


    Featured Speakers:
    Lisa Wolfe, director product marketing ITOM and CMDB, ServiceNow
    Glen Kaminski, senior technical product marketing manager ITOM and CMDB, ServiceNow
    Christopher Brown, global ITOM lead, AIOps SME, Accenture
  • Part One: AI-Powered Service Operations and Predictive AIOps just got real Recorded: Jul 28 2021 56 mins
    Lisa Wolfe, Glen Kaminski, and Gerard Berthet of ServiceNow
    You want to ensure your organization’s business-critical services always remain available and responsive, but excessive event noise, disjointed manual tools, and siloed operations challenge this goal on a daily basis.

    Meet AI-Powered Service Operations and ServiceNow® Predictive AIOps. Register now to learn how this powerful new solution can dramatically improve the health of your digital services, enabling you to:

    - Predict and prevent issues before outages occur
    - Reduce mean time to resolution (MTTR) and event noise
    - Help keep your digital services running 24/7


    Featured Speakers:
    Lisa Wolfe, director product marketing ITOM and CMDB, ServiceNow
    Glen Kaminski, senior technical product marketing manager ITOM and CMDB, ServiceNow
    Gerard Berthet, senior product manager, ServiceNow
  • CIO priorities for 2021: Enabling agility at the face of change Recorded: Jul 21 2021 56 mins
    Khalid Kark of Deloitte and ServiceNow speakers Usman Sindhu and Zaki Bajwa
    2021 ushered in new key priorities—namely, addressing today’s rapidly evolving environment in enterprises. To better meet business demands this year, CIOs are searching for best practices for empowering secure, resilient, and cost-effective IT services.

    Join us for this special event with Deloitte’s Khalid Kark, managing director, CIO program, and Zaki Bajwa, VP, IT Solution Consulting, ServiceNow, for valuable insights to further empower CIOs, including:

    - Steps to help smoothen the path to digital transformation success
    - Recommendations from Deloitte’s research on boldly reinventing the enterprise
    - Wells Fargo’s success roadmap in enabling digital transformation

    Featured speakers:
    Khalid Kark, managing director at Deloitte CIO program
    Usman Sindhu, director of product marketing, ServiceNow
    Zaki Bajwa, VP, IT solution consulting, ServiceNow
Predict issues, prevent impact, and automate resolution with AIOps
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  • Presented by: Lisa Wolfe and Tomer Mekthy
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