Improve your service management with automated IT asset visibility

Presented by

Matt Gowarty and Steve Emerson, ITOM, ServiceNow

About this talk

Too often, there is a major disconnect between the service desk and IT asset information that’s either out-of-date, missing, misplaced, or lost in a tech melt-down. How often do unauthorized changes go unnoticed, or the true impact of change on multiple services get misjudged. Join us for this interactive session and learn how automated IT asset discovery and service mapping can improve your visibility and workflows. Topics will include: - Identifying unauthorized changes and identifying the potential impact of change - Reducing time and effort for mapping on-prem and cloud environments through machine learning - Maintaining an accurate CMDB with integration of your existing infrastructure - Automating TLS certificate management and firewall policies

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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.