Matt Gowarty and Steve Emerson, ITOM, ServiceNow
Too often, there is a major disconnect between the service desk and IT asset information that’s either out-of-date, missing, misplaced, or lost in a tech melt-down. How often do unauthorized changes go unnoticed, or the true impact of change on multiple services get misjudged.
Join us for this interactive session and learn how automated IT asset discovery and service mapping can improve your visibility and workflows. Topics will include:
- Identifying unauthorized changes and identifying the potential impact of change
- Reducing time and effort for mapping on-prem and cloud environments through machine learning
- Maintaining an accurate CMDB with integration of your existing infrastructure
- Automating TLS certificate management and firewall policies