Now on Now: Breaking new frontiers on our journey to eliminating IT incidents

Presented by

Archana Penukonda; Mirza Baig; Nick Borgwardt; Thangavel Viswam, Service Now

About this talk

At ServiceNow®, we believe all of this is possible in what we call the “Three-Zero Strategy.” Join us to learn the exciting results we’ve achieved so far and the best practices we’ve learned along the way. You’ll hear how we’re progressing on our journey towards: - Eliminating employee-generated incidents by using chatbots, mobility, and AI - Reducing outages by creating a self-healing network on the Now Platform® - Keeping our employees connected, productive, and secure—ready for change while empowering operational resilience

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