Industry Outlook with ServiceNow: Resiliency, Transformation, and Collaboration

Presented by

Brian Emerson of ServiceNow and Charles Pelton of CIO

About this talk

There’s a direct connection between many organizations’ accelerating push towards digital transformation and resiliency. This session takes data, collaboration, and automation -- and explores their link to operational resilience. Two business goals are highlighted: a customer- and user-first and creating new service delivery for models for top-line and bottom-line growth. It’s important to promote better workflows by collaborating with greater efficiency and higher rates of satisfaction. ​ Speakers: Brian Emerson, Vice President, Product Management, IT Operations Management, ServiceNow ​Charles Pelton, Contributing Editor, CIO

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