Name: Overcome today’s technology complexity by leveraging AI-Powered Service Ops
Start: 2022-04-13T15:00:00Z
End: 2022-04-13T15:45:30.000Z
Location: BrightTALK
Rating: 0

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant efficiency gains and less risk.

Built with our new modernized look and feel, the Service Operations Workspace will deliver a unified experience for IT Service and IT Operations teams. We’ll show you how this Workspace offers IT professionals a superior experience, enabling a seamless flow of incidents, problems, changes, and alerts to predict and resolve service degradations, without the need to toggle through tabs or multiple tools.

Speaker:
Chad Corriveau, Sr. Technical Product Marketing Manager, ServiceNow

See how Service Operations Workspace will change how ServiceNow works for you

Cloud compliance has been a key challenging task at Booking.com with multiple clouds in use such as AWS, GCP, and Alibaba. Other challenges include taking charge of infrastructure and services from one source and improving service quality, strengthening change processes, reducing risk, optimizing infrastructure spend and more. With ITOM Cloud Discovery, Booking.com was able to achieve cloud compliance by having cloud resources in a single pane of glass to enhance service quality for its customers.

Speakers:
Harsha Vijayakumar, Sr. Principal Product Manager, ServiceNow
Jijoe Sam, Technical Program Manager, Booking

Cloud discovery with Booking.com

Prior to ServiceNow, Starbucks Change Management was an expensive slow program full of manual processes, spreadsheets/manual reporting, low value-add steps, and expensive meetings. Phase one was adjusting its change management policies and procedures for the launch of ServiceNow. Phase two was where the real magic happened. Working closely with its user community, leadership, and platform team, it identified manual and low value add tasks and replaced them with automation. Starbucks has reduced the number of staff required to administer its Change Management program by 80%. Change volume has continued to rise, risk has gone down, and incidents caused by change have remained flat.

Speakers:
Bill Cookson, Systems Analyst II, Starbucks

From "Ow!" to "Wow!" Reinventing IT change management

ServiceNow IT is combining ITOM and ITSM capabilities to support our zero user-reported incidents and zero outages initiative. See how we follow log data capture through Agent Client Collector and Health Log Analytics to Event Management, Incident Management, Problem Management, and Change Management. We'll share how using our own Predictive Intelligence product helps us identify and eliminate chronic issues, saving time and lowering costs.

Speakers: 
Tony Bryden, ITOM Product Owner, ServiceNow
Aditya Chandorkar, Principal Product Manager, ServiceNow

Now on Now: How we use ITOM + ITSM to accelerate adoption of

Learn how enterprises automate and optimize their technology services and operations with IT Service Management and IT Operations Management products built on the NOW Platform.  These solutions together have returned millions to thousands of customers’ bottom lines, improved agent productivity by 30% on average and increased innovation speed and volume.

Speakers: 
Matt Schvimmer, SVP, Product and Service Management, ServiceNow
Jeff Hausman, SVP & GM, Operations Management Portfolio, ServiceNow

Drive technology service operations best practices and extraordinary experiences

Technology Service Operations solutions combine IT Service Management (ITSM) with IT Operations Management (ITOM). They provide AI, automation, and platforms that enable both ITSM and ITOM to improve their collaboration and cross-functional workflows, while retaining their distinct responsibilities, and results in driving speed and scale for the business. 
 
During this session, we’ll share Service Operations thought leadership, the results of our latest EMA market research study, and ServiceNow solutions. We’ll explore how automation, AI/ML/analytics, and platforms that welcome cross-functional workflows make ITSM and ITOM cooperation a practical reality. 
 
You’ll learn the benefits of Service Operations solutions, and how other businesses are managing their ITSM and ITOM, as well as: 
 
     •   What a Service Operations solution is—and why you should care 
     •   How to benefit from efficient, cost-effective collaboration and workflows   
     •   Service Operations market trends that might affect your business 
     •   How to do more with less, and gain greater efficiency and smarter ways of doing business 

Speakers: 
Suzanne Tylka, Product Marketing Manager, ServiceNow
Matt Gowarty, Senior Product Marketing Manager, ServiceNow
Valerie O’Connell, Research Director, EMA

IT service and operations: The move toward convergence

People, process, and technology optimization are the cornerstone of an enterprise's digital strategy. With ServiceNow, gain greater visibility into processes that impact your business while maximizing the most valuable resource— your employees. At the same time, maximize cloud investments with transparent migration and governance strategies to accelerate technology innovation. 

In this session, you'll hear about:
     •   AI-driven people and process transformation - Optimize your workforce and processes to boost efficiency, improve skills, and increase customer satisfaction.
     •   Service Level Management - Ensure your internal teams and vendors meet their performance objectives.   
     •   A pragmatic way to CloudOps - Develop a transparent strategy, prepare operations, understand the cost, and build a governance framework to succeed in your cloud migrations.

Speakers:
Usman Sindhu, Product Marketing Director, ServiceNow
Charlie Steiner, Senior Product Marketing Specialist, ServiceNow

Strengthen digital business strategy with people, process, and tech

Today, keeping digital services running 24/7, supporting employees working from anywhere and being prepared for the next unexpected global event - whether that is another pandemic wave, or a garden variety outage - requires automation and AI.  Be ready by leveraging the benefits of AI-powered service operations. You’ll learn how AI-powered service operations provides automation and AI that can increase ITs efficiency and resilience, through:
     •   AI for Operations Automation, which allows you to predict issues and prevent them from ever getting to the services team
     •   AI for Service Automation, which lets you automate virtual agents, agent assist, and AI search
     •   AI for Service Operations, which can move from tickets to services, identify areas for automation, and predict change risk

Speakers:
Lisa Wolfe, Product Marketing Director, ServiceNow 
Christian Malone, Principal Solution Architect, ServiceNow

Keep digital services running 24/7 and support employees working from anywhere

Technology service operations combines the power of services (ITSM) and operations (ITOM) in a modern, cloud-based, silo-busting solution. In a single cloud platform with market-leading IT processes (incident, problem, change, and CMDB) tied closely with operations capabilities (discovery and mapping services), organizations can consolidate multiple tools and reduce administration overhead.  

Join us for this session where we will demonstrate how organizations can realize many benefits, including:

·       Using a single cloud platform across your IT service and operations, which allows you to decrease costs, speed innovation and delight employees and customers  
·       Sharing consistent data across teams, with a consolidated CMDB to achieve data-driven outcomes 
·       Breaking down silos with a single system of record and action to achieve better consistent results across teams

Speakers:
Suzanne Tylka, Product Marketing Manager, ServiceNow
Matt Gowarty, Senior Product Marketing Manager, ServiceNow

Expand services, reduce cost and delight employees by breaking down legacy silos

Technology Service Operations solutions combine IT Service Management (ITSM) with IT Operations Management (ITOM). They provide AI, automation, and platforms that enable both ITSM and ITOM to improve their collaboration and cross-functional workflows, while retaining their distinct responsibilities, and results in driving speed and scale for the business. 
 
During this session, we’ll share Service Operations thought leadership, the results of our latest EMA market research study, and ServiceNow solutions. We’ll explore how automation, AI/ML/analytics, and platforms that welcome cross-functional workflows make ITSM and ITOM cooperation a practical reality. 
 
You’ll learn the benefits of Service Operations solutions, and how other businesses are managing their ITSM and ITOM, as well as: 

     •   What a Service Operations solution is—and why you should care 
     •   How to benefit from efficient, cost-effective collaboration and workflows   
     •   Service Operations market trends that might affect your business 
     •   How to do more with less, and gain greater efficiency and smarter ways of doing business 

Speakers: 
Suzanne Tylka, Product Marketing Manager, ServiceNow
Matt Gowarty, Senior Product Marketing Manager, ServiceNow
Valerie O’Connell, Research Director, EMA

Register now for the upcoming executive briefing Automate and Optimize Technology Service Operations to Improve Service Experiences While Reducing Costs. During this live briefing session with ServiceNow’s Matt Schvimmer, senior vice president of product and service management, you’ll learn firsthand about the value the services and operations teams saw when they worked and collaborated on a single cloud platform.

Matt will also share:

- Steps you can take to improve your technology service productivity by up to 30%
- Details on ServiceNow’s future investments to help automate and optimize IT service operations
- Insights regarding the path to success customers have followed and the value they received from automating and optimizing IT Service Management and IT Operations Management on a single cloud platform
- How ServiceNow can help you get started and achieve success quickly


Speaker:
Matt Schvimmer, senior vice president of product and service management, ServiceNow

Automate and Optimize Technology Service Operations

Accelerate the digital enterprise using the principles of ITIL. ITIL best practices help increase the speed and success of your products and services and enable faster time to value.

In this insight-packed webinar, you'll hear from service management experts with many years of practical experience and learn how to apply the ITIL framework to any technology-enabled service. We'll discuss how the components and activities in the Service Value System work together to facilitate value creation and how the Four Dimensions model helps ensure a holistic approach to service management.

You'll leave with a better understanding of the ITIL4 framework and its role in providing effective governance and management of your products and services.

Speakers:
John Custy, Managing Consultant, JPC Group
Brian Hollandsworth, Product Management and Strategy, ServiceNow

Navigating the Value Stream: Applying ITIL4 to Modern Service Management

The organizations that are most successful at digital transformation are the ones that have redefined the support experience for their employees and customers. An AI powered chatbot from ServiceNow is a fundamental element in this transformation. Its use can accelerate innovation, automation and transformation. As well as enhance agent productivity, leading to improved ROI and business value. To the C-suite, the digital transformation experience means automation at scale and the dissemination of AI-based decision-making across the organization. AI/ML can help build autonomous enterprises where work flows seamlessly across systems, applications, platforms, and roles, while providing single pane of glass view to the end user.

Register for the webinar, and hear Rajeev Sethi, vp, employee experiences from ServiceNow, tell you more about how to accelerate digital transformation with an AI powered chatbot from ServiceNow. Your entire organization will appreciate it.

The Autonomous Enterprise: Jump Start your Digital Transformation

Increasing your visibility, while automating workflows with shared data and actions across your IT and security teams, helps ensure threats to your organization are resolved before they impact the business.

Register now for our webinar, Security alert: Get the visibility you need, respond faster, to hear from ServiceNow and Red Hat. You will learn how you can strengthen your security posture while driving business-critical visibility. Key takeaways will include:

- Maintaining business continuity by connecting mission-critical services
- Gaining comprehensive visibility across IT and Security
- Responding to incidents faster with critical insights at your fingertips, powered by a single cloud platform


Featured speakers:
Jon Ressler, principal product manager, Red Hat
Sandeep Gunnam, senior application developer, Red Hat
Usman Sindhu, director, product marketing, ServiceNow
Harsh Kumar, senior principal product manager, ServiceNow
Steve Emerson, principal outbound product manager, ServiceNow

Security alert: Get the visibility you need, respond faster

The use of Artificial Intelligence and automation is increasing in enterprise IT, with service and operations among the first areas to be affected. While extremely useful in delivering the digital experiences that customers – internally and externally – are beginning to expect, AI tools must also complement existing operations. To enable this to occur it’s necessary for IT to implement a robust and forward-looking AI powered service and operations strategy.

The importance of understanding the business context and the role that AI and machine learning technologies can play in augmenting and improving your IT operations are critical considerations. So too is taking account of the ‘human side’ of service interaction and finding ways to enhance your team’s performance with the aid of these new technologies.

Key discussion points will include:

The importance of understanding business context when introducing an AI strategy
Using AI to build and operate your IT service and operations
Top considerations for building an AI-powered service operations strategy
Building AI capability in your team

Featured speakers:
Peter Doherty, Principal Consultant APJ, ServiceNow
Michael Porfirio, Senior Director, IT Transformation Solution Consulting, Asia, Pacific and Japan, ServiceNow
Dr Catriona Wallace, AI Entrepreneur, Adjunct Professor, Digital Transformation Expert

How AI can augment your teams and lower service disruption risk

Join us for this insightful session to learn how you can radically reduce the complexity of managing IT in a hybrid, multi-cloud environment. We’ll explore Predictive AIOps and how to put it in motion for transformative benefits. And, even if you have not moved to DevOps, your central IT Operations team will benefit just the same.

Agenda:
- How digital transformation drives unprecedented challenges
- Why AIOps solutions aren’t all created equal
- Under the hood of Predictive AIOps
- Expected outcomes of implementing Predictive AIOps
- Live demo of Predictive AIOps solution

Speakers:
Lisa Wolfe, director product and solutions marketing, ServiceNow
Christian Malone, principal solution architect, ServiceNow
Vaibhav Bhatnagar, principal product manager, ServiceNow

Predict and prevent issues before they impact users or the business

Join us for an interactive, 45-minute virtual seminar, Overcome today’s technology complexity by leveraging the benefits of AI-powered service operations. You’ll learn how AI-powered service operations provides automation and AI that can increase IT’s efficiency and resilience, through:

- AI for Operations Automation, which allows you to predict issues and prevent them from ever getting to the services team
- AI for Service Automation, which lets you automate virtual agents, agent assist, and AI search
- AI for Service Operations, which can move from tickets to services, identify areas for automation, and predict change risk


Speakers:
Lisa Wolfe, global director product and solutions marketing, ServiceNow
Christian Malone, principal solutions architect, ServiceNow
Shounak Parida, senior manager, product management, ServiceNow

Overcome today’s technology complexity by leveraging AI-Powered Service Ops

ITOM

ITSM

IT Operations

IT Infrastructure

service ops

Service Management

IT Automation

Automation Workload

AIOps

Change Management

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IT Service Management

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Overcome today’s technology complexity by leveraging AI-Powered Service Ops

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