Overcome today’s technology complexity by leveraging AI-Powered Service Ops

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Presented by

Lisa Wolfe, Christian Malone, and Shounak Parida of ServiceNow

About this talk

Join us for an interactive, 45-minute virtual seminar, Overcome today’s technology complexity by leveraging the benefits of AI-powered service operations. You’ll learn how AI-powered service operations provides automation and AI that can increase IT’s efficiency and resilience, through: - AI for Operations Automation, which allows you to predict issues and prevent them from ever getting to the services team - AI for Service Automation, which lets you automate virtual agents, agent assist, and AI search - AI for Service Operations, which can move from tickets to services, identify areas for automation, and predict change risk Speakers: Lisa Wolfe, global director product and solutions marketing, ServiceNow Christian Malone, principal solutions architect, ServiceNow Shounak Parida, senior manager, product management, ServiceNow

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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant efficiency gains and less risk.