Name: Navigating the Value Stream: Applying ITIL4 to Modern Service Management
Start: 2022-04-21T15:00:00Z
End: 2022-04-21T15:00:56.000Z
Location: BrightTALK
Rating: 0

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.

AIOps needs a continuous improvement mindset - whether it’s finetuning AI and machine-learning or assessing the value of your implementation.  With the emergence of Generative AI, teams can learn new insights about the data correlation and how to improve the overall performance resolution efforts. Join ServiceNow AIOps experts to learn how to assess the value of AIOps and continually improve your implementation.

AIOps 101: AIOps continual improvement and value assessment

You have decided to implement AIOps solution, but what’s the right architecture? How do you avoid pitfalls? And, how do you use AI and ML to reduce noise and make problem identification faster?  Join ServiceNow AIOps experts as they answer these questions and give you a practical guide to get started on your AIOps journey.

AIOps 101: How to develop and deploy a workable AIOps solution

What are some of the first steps you can take when planning your AIOps project? AIOps is not a one-time project, it’s a product that helps deliver business value. It’s critical that IT teams understand how to build the right team and pick the right use cases to start. In this session, you’ll hear from Einar & Partners who advise companies on the right approach to starting and implementing AIOps.

AIOps 101: Planning your next AIOps project

Today, your IT team not only owns your core company technology, but must support all technology across all business units. However, technology teams have been burdened by debt from sub-par user experiences, difficulty cutting costs and waste, and silos that restrict collaboration and innovation.  During this thought-leadership webinar, you'll hear how successful teams are combining ServiceNow automation and gernerative AI to:

- Improve Service Operations
- Optimize spend and reduce waste
- Deliver strategic technology initiatives

Three keys to unlock better experiences, savings, and IT innovation

For years, ServiceNow has been investing in AI and Gen AI for Service Operations (ITSM and ITOM). These investments are automating incident routing, identifying anomalies, providing assist recommendations, and predicting and preventing service disruptions.

During this webinar, Beyond the hype: AI and Gen AI from ServiceNow, discover how ServiceNow can help your organization reimagine IT service and operations through AI-enabled workflow automation. You’ll learn:

-The value of AI and Gen AI to the enterprise
-Key AI and Gen AI use cases from ServiceNow
-How to move ahead on your AI and Gen AI journey

Beyond the hype: AI and GenAI from ServiceNow

In this session, ServiceNow experts will introduce the new Generative AI feature for IT Operations Management. Now Assist for ITOM brings simplification to a complex alert language. You will learn how to use this new feature to understand issues faster and improve resolution efforts.

The role of Generative AI in AIOps

The pressure to deliver more with fewer resources is constant, especially across today's IT landscape. This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include: 
 
- Harnessing AI for automating routine IT operations 
- Predictive AI techniques for a proactive approach in IT incident management 
- Empowering IT teams to focus on strategic, business-impacting initiatives

How AI automation and generative AI maximizes your IT productivity

IT leaders are expanding their infrastructure to cover dynamic multi-cloud environments because of its agility and scalability, allowing companies to innovate faster.  In this session, you'll learn how to deliver more reliable and secure software across your IT estate—both on-premises and in the cloud—by combining your existing ServiceNow capabilities with AIOps and Cloud Observability.

Create the Next Generation of Enterprise Software

Because IT teams tend to work in silos: data gets fragmented, processes are not automated, and people are unengaged. How do you modernize these IT challenges with Service Operations?  

In this webinar, ServiceNow, along with customer experts from Itaú Unibanco and The Ohio State University Wexner Medical Center, will share how to deliver business value and will discuss key benefits of Service Operations (ITSM and ITOM), including:  

- Streamlining IT processes or workflows to drive innovation 
- Digitizing and automating work to protect margins 
- Keeping critical digital services up and running 24/7 
- Capturing new metrics to sharpen decision-making

Customer insights: Detangling mission-critical IT services

To gain faster automated governance and faster identification and resolution of DevOps and IT operational issues, many organizations are linking their DevOps with AIOps.  Discover the real-world best practices these organizations have gained from this, by attending our virtual event, Real-world best practices linking DevOps with AIOps using ServiceNow. 

Our speakers will take you on the journey large organizations have made in linking the world of DevOps to the work already going on in ServiceNow.  In just one hour, you’ll: 

- Learn how to gain simplified and deep root cause analysis of IT operational issues 

- See how companies are connecting and building insights for value streams 

- Understand how connected DevOps data informs AIOps and speeds up analysis 

Harness the power of AI to eliminate silos and improve your DevOps—sign up for this webinar.

Real-world best practices linking DevOps with AIOps using ServiceNow

As often experienced, Finance of America’s IT services and operations teams were using different legacy tools, manual processes, and had inconsistent points of view. To improve employee and customer experiences, they understood that their IT services and operations needed to work hand-in-hand with a single platform using a single data model.  Finance of America found a way forward by working with ServiceNow Service Operations to bridge ITSM and ITOM.  

During this session, Meghan Sander will discuss:
-Championing ServiceNow within their organization
-How Finance of America began their Service Operations implementation
-Fostering change management and adoption across the organization
-What's next in the Finance of America journey

Tips for a successful Service Operations journey with Finance of America

Looking to expand the technology services you offer while reducing costs? The answer is Service Operations. In this session, learn how you can achieve Service Operations by unifying ITSM and ITOM on a single platform. The session will highlight additional benefits of bridging these solutions across your organization including: delivering extraordinary employee experiences, resiliency, and productivity and developing technology best practices with optimized, efficient processes.

The unbeatable power of Service Operations (ITSM + ITOM)

According to IDC research, only half of cloud migration projects are termed “successful” or “very successful.” And it’s not hard to see why—cloud operations and control mechanisms haven’t kept pace with accelerating cloud adoption. 
 
In this on-demand webinar from IDC and ServiceNow, we discuss best practices for driving value by achieving IT operational excellence in hybrid cloud environments.  
 
 
We also assess the modern technology building blocks you’ll need, such as observability, AIOps and automation.  
 
You’ll get insights on: 
 
• unlocking a fundamental pillar for reliability and resilience with observability 
• using observable data at scale and speed through automation and AIOps 
• creating business value by improving productivity, user experience, cost transparency, and efficiency.

Leverage AIOps and Observability to Drive Continuous Business Value

Is your organization looking for ways to accelerate cloud adoption? As organizations deliver applications and services supported by the cloud, teams need to know how to plan, scale, and operate the cloud.

In this session, we'll walk through how ServiceNow helps organizations plan application transformation in the cloud, automate cloud requests, gain visibility of the cloud resources, insert governance policies, and run services resiliently and securely.

You'll also hear how ServiceNow's Cloud Center of Excellence team scaled Cloud and SaaS operations using the Now Platform.

Scale Cloud Adoption Faster with the ServiceNow Platform

As the digital transformation wave continues, enterprise IT organizations are over-burdened with event noise from monitoring tools, service outages, and expectations of 24/7 service. But ServiceNow’s AIOps engine helps provide better insights into events, and then acts to automatically resolve issues. Join this webinar to hear how we transformed our internal processes from manual, repetitive and reactive to automated, predictive and proactive. You’ll also learn how AIOps:

- Identifies trends that indicate potential service events
- Pinpoints the root causes of outages and other issues
- Reduces event noise from multiple monitoring tools

ServiceNow AIOps will simplify your move to a digital model, enabling users to focus on higher-value projects.

Transform IT Operations with AIOps

As a travel technology leader, Amadeus is moving its entire workload to the public cloud to meet competitive market objectives. This session will review the company's move to cloud project and how it leveraged ServiceNow® ITOM and ITSM as key enablers for cloud operations, from configuration management to monitoring, incident management and much more. The session will describe how Amadeus set up the different features provided by ServiceNow to cope with the various use cases encountered in the cloud journey, the challenges faced and solved.

How ServiceNow enables Amadeus journey in the cloud with ITOM and ITSM

As the digital landscape evolves, organizations struggle to keep up with so many new, fast-changing technological advancements. How can your organization ensure business continuity in this challenging time?

Join us for a valuable webinar, Achieving Operational Excellence through AIOps & Observability, and learn how to gain end-to-end insight and visibility that legacy tools and approaches simply can’t provide.

Our speakers will cover how to:
Use AIOps and observability to improve compliance while reducing risk
Evolve IT beyond “keeping the lights on” to driving business innovation
Reduce noise, predict service issues, and introduce scalable log monitoring
Discover how to respond and resolve issues faster—from simple service requests to complex, self-healing processes—before they become business-critical. Sign up for this webinar now.

Achieving Operational Excellence Through AIOps and Observability

AI is everywhere, and ServiceNow is no exception. In this session, we will explore how ServiceNow is using the many facets of AI (Gen AI, General AI, Predictive Intelligence, etc.) to transform our DT support operations and increase business value across the enterprise in self-service, incident routing, and quality of service, to name a few.  You will learn how we achieved major improvements in self-service rates, agent and developer productivity, and in enhancing the overall employee experience.

AI everywhere: How we’re using AI to transform the enterprise

Accelerate the digital enterprise using the principles of ITIL. ITIL best practices help increase the speed and success of your products and services and enable faster time to value.

In this insight-packed webinar, you'll hear from service management experts with many years of practical experience and learn how to apply the ITIL framework to any technology-enabled service. We'll discuss how the components and activities in the Service Value System work together to facilitate value creation and how the Four Dimensions model helps ensure a holistic approach to service management.

You'll leave with a better understanding of the ITIL4 framework and its role in providing effective governance and management of your products and services.

Speakers:
John Custy, Managing Consultant, JPC Group
Brian Hollandsworth, Product Management and Strategy, ServiceNow

Navigating the Value Stream: Applying ITIL4 to Modern Service Management

ServiceNow

ITSM

IT Service Management

ITOM

IT Operations

ITIL

Service Value System

value creation

Service Management

ITIL4

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Navigating the Value Stream: Applying ITIL4 to Modern Service Management

Presented by

About this talk

More from this channel